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<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:9.0pt;font-family:"Source Sans Pro",sans-serif;color:#111111">Learn how to respond effectively when challenges arise
</span><span style="font-size:9.0pt;font-family:"Source Sans Pro",sans-serif;color:#111111"><o:p></o:p></span></p>
</td>
<td style="padding:0in 0in 0in 0in;max-height:0px;opacity:0;overflow:hidden">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><span style="font-size:1.0pt;font-family:"Arial",sans-serif;color:#F4F7FA;display:none"> ͏</span><span style="font-size:1.0pt;color:#F4F7FA;display:none">
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</span><span style="font-size:1.0pt;color:#F4F7FA;display:none"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://infopeople.org/civicrm/event/info?id=1149" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="540" height="304" style="width:5.625in;height:3.1666in" id="_x0000_i1042" src="https://storage.mlcdn.com/account_image/478958/53cgVeLBhlnWta76hGviRqx4cx9eNKVNmm6ql5Xi.png" alt="De-escalation Strategies in the Library: Creating Safe and Positive Interactions - an Infopeople course. October 14 to November 10, 2025. Instructor: Becky Russell. Fee: $200. An image of a person pushing back against a group of negative interactions."></span></a><o:p></o:p></p>
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<h1 style="margin-bottom:7.5pt;line-height:125%"><span class="ml-rte-link-wrapper"><u><span style="font-size:21.0pt;line-height:125%;font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.org/civicrm/event/info?id=1149"><span style="color:black">De-escalation
Strategies in the Library: Creating Safe and Positive Interactions</span></a></span></u></span><span style="font-size:21.0pt;line-height:125%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h1>
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">Have you experienced challenging interactions with library customers, colleagues, or community members? Do you
ever find yourself unsure how to respond when a situation in the library begins to escalate? Working in libraries today means navigating a wide range of human experiences — from everyday conversations to more complex or tense encounters.<o:p></o:p></span></p>
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">This 4-week course offers a supportive space to strengthen your communication skills, explore ways to create
a welcoming environment, and prepare for difficult interactions. Whether you're new to de-escalation techniques or looking to refresh your approach, you'll gain practical strategies you can use right away — both to enhance everyday customer service and to
respond effectively when challenges arise.<o:p></o:p></span></p>
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">By the end of the course, learners will be able to:<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Practice methods to help defuse tension, such as asking effective open-ended questions, and using active listening techniques, to ensure our interactions are meeting the
unique needs of each customer and staff member we interact with.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Analyze and gain a deeper understanding of our personal biases and library spaces to ensure that we provide empathetic interactions and accommodating and welcoming spaces
for all.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Examine and apply library policies, procedures and guidelines, which are essential foundational components in protecting the safety of library staff and customers.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Develop ‘Situational Awareness’ and ‘Tactical Disengagement’ strategies for personal, staff and customer safety, should situations escalate and the library environment
becomes unsafe.<o:p></o:p></span></li></ul>
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<p style="margin-bottom:7.5pt;line-height:150%"><strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black">Time Required:</span></strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black"> 2½
hours per week, with options for further study and application. Participants can work on each module at their own pace, at any hour of the day or night. However, it is recommended that participants complete each week's assignments within that week to stay
in sync with other learners.<o:p></o:p></span></p>
<p style="margin-bottom:7.5pt;line-height:150%"><strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black">Live Sessions: </span></strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black">Please
make every effort to ensure that you are able to attend these two meetings before enrolling in the course. If this is not possible, archived recordings will be made available.<o:p></o:p></span></p>
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<span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif">Wednesday, October 22, at 10am to 11:15am PT<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l1 level1 lfo2">
<span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif">Wednesday, November 12, at 10am to 11am PT<o:p></o:p></span></li></ul>
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<p style="margin-bottom:7.5pt;line-height:150%"><strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black">Instructor:
<a href="https://infopeople.org/people/becky-russell"><span style="color:black">Becky Russell</span></a>
</span></strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
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<p style="margin-bottom:7.5pt;line-height:150%"><strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black">Fee: $200</span></strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
<p style="line-height:150%"><strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.org/civicrm/event/info?id=1149"><span style="color:black">Learn More and Register Today</span></a></span></strong><span style="font-size:11.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
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<h2 style="line-height:125%"><span style="font-family:"Source Sans Pro",sans-serif;color:white">No-Cost Seats</span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://callacademy.org/" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="133" height="53" style="width:1.3888in;height:.5486in" id="_x0000_i1040" src="https://storage.mlcdn.com/account_image/478958/P0EF2GQn5HKChSpvaUrpuVj45fgWWduLMdDsqAuu.png" alt="California Libraries Learn"></span></a><o:p></o:p></p>
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<p style="line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:white">Due to the uncertainty of any federal funding for 2025-26,
<a href="https://callacademy.org/"><b><span style="color:#FD7E14">California Libraries Learn (CALL)</span></b></a> can not offer financial support for Infopeople course seats at this time. If this changes we will let you know.<br>
For questions, please contact Lisa Barnhart at <a href="mailto:lbarnhart@cla-net.org" title="mailto:lbarnhart@cla-net.org">
<b><span style="color:#FD7E14">lbarnhart@cla-net.org</span></b></a>. </span><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
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<h3 style="margin-bottom:6.0pt;line-height:125%"><span style="font-family:"Source Sans Pro",sans-serif;color:white">Small, Rural and/or Tribal Libraries</span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h3>
<p style="line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:white">Do you work in a rural or tribal library? If so, you may be able to sign up for a no-cost seat in this course.<br>
<br>
Each course has up to five no-cost seats available to rural or tribal libraries.<br>
<br>
Fill out your <a href="https://tally.so/r/3jePo4"><b><span style="color:#FD7E14">fee waiver request</span></b></a>, and if a no-cost seat is available you will be notified.</span><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
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<h2 style="line-height:125%"><span style="font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.org/training"><span style="color:black">Other Upcoming Courses</span></a><o:p></o:p></span></h2>
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<p class="MsoNormal"><a href="https://infopeople.org/civicrm/event/info?id=1154" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="160" height="160" style="width:1.6666in;height:1.6666in" id="_x0000_i1039" src="https://storage.mlcdn.com/account_image/478958/CZhjDFTDar3p97PtqGOGVFGhSuK54Eeodbw5CPfy.png" alt="A magnifying glass hovers over a social media post with different metrics hovering around."></span></a><o:p></o:p></p>
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<p align="center" style="text-align:center;line-height:165%"><b><u><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.org/civicrm/event/info?id=1154"><span style="color:black">Social
Media Strategy for Libraries: AI, Analytics, and Authenticity</span></a></span></u></b><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://infopeople.org/civicrm/event/info?id=1147" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="160" height="160" style="width:1.6666in;height:1.6666in" id="_x0000_i1038" src="https://storage.mlcdn.com/account_image/478958/MoPz7Hwz4rDo8B350RyDfiK94qYQ2VtUp52orPky.png" alt="A man and a woman holding office supplies interact while speech bubbles are above their heads."></span></a><o:p></o:p></p>
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Is More Than Words</span></b></a><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://infopeople.org/civicrm/event/info?id=1146" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="160" height="160" style="width:1.6666in;height:1.6666in" id="_x0000_i1037" src="https://storage.mlcdn.com/account_image/478958/G730UPPjLXnNojzg1HQBWhl1VeGJcTPL3buVCyCm.png" alt="A woman, holding a clipboard, is rating and reviewing an employee."></span></a><o:p></o:p></p>
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Supervision and Management</span></a></span></u></strong><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
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<h2 style="line-height:125%"><span class="ml-rte-link-wrapper"><u><span style="font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.org/training/view/webinar"><span style="color:black">Upcoming Webinars</span></a></span></u></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
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<p class="MsoNormal"><a href="https://infopeople.org/civicrm/event/info?id=1150&reset=1" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="250" height="250" style="width:2.6041in;height:2.6041in" id="_x0000_i1036" src="https://storage.mlcdn.com/account_image/478958/KMXb5LyeDZzqtIFH7ReayoA5SaGNIJI0MfM8OwX1.png" alt="Stack of tarot cards with wheel of fortune on top"></span></a><o:p></o:p></p>
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<h2 style="margin-bottom:7.5pt;line-height:125%"><span class="ml-rte-link-wrapper"><span style="font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.org/civicrm/event/info?id=1150&reset=1"><span style="color:black">Tarot for Well-Being</span></a></span></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
<p style="margin-bottom:7.5pt;line-height:165%"><em><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">October 29, 2025</span></em><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><br>
This session will be fun, interactive, engaging, and show attendees several ways and resources to use the tarot to find focus, calm, and purpose in a frenetic workplace.<o:p></o:p></span></p>
<p style="line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">This webinar will be of interest to: Library staff looking for alternative mindfulness practices.<o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://infopeople.org/civicrm/event/info?id=1156" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="250" height="250" style="width:2.6041in;height:2.6041in" id="_x0000_i1035" src="https://storage.mlcdn.com/account_image/478958/b4m4J2DtqygSSYJWlgFK7JXg1SzqwmSgyW4QgHqB.png" alt="Elderly woman in a wheelchair painting a watercolor. Infopeople, Lifetime Arts, and Institute of Museum and Library Services logos."></span></a><o:p></o:p></p>
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<h2 style="margin-bottom:7.5pt;line-height:125%"><span class="ml-rte-link-wrapper"><span style="font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.org/civicrm/event/info?id=1156"><span style="color:black">Creative Aging in Action:
Practical Strategies for Libraries</span></a></span></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
<p style="margin-bottom:7.5pt;line-height:165%"><em><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">October 7, 14, and 21, 2025</span></em><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></p>
<p style="line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">Attendees will walk away from these three sessions with practical tools to design, sustain, and expand creative aging programs that
support lifelong learning, social connection, and improve the health and well-being of older adults.<o:p></o:p></span></p>
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<h1 style="line-height:125%"><span style="font-size:21.0pt;line-height:125%;font-family:"Source Sans Pro",sans-serif;color:black">Don't Like Deadlines?<o:p></o:p></span></h1>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://infopeople.teachable.com/" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="540" height="304" style="width:5.625in;height:3.1666in" id="_x0000_i1034" src="https://storage.mlcdn.com/account_image/478958/focejpnxV6Dm2iJPY7tusRI3upiuaLwqCeKnY8Bo.png" alt="A person relaxing at home on their laptop with their dog next to them above the words "></span></a><o:p></o:p></p>
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<h2 align="center" style="margin-bottom:7.5pt;text-align:center;line-height:125%">
<span style="font-family:"Source Sans Pro",sans-serif;color:black">Infopeople On-Demand<o:p></o:p></span></h2>
<p align="center" style="margin-bottom:7.5pt;text-align:center;line-height:165%">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.teachable.com/"><b><span style="color:black">Infopeople On-Demand</span></b></a> means learning whenever, wherever. Jump into a
topic and move at your own pace. Courses are always there when you need them.<br>
<br>
No rushing. No deadlines. Just you and the learning.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="251" height="49" style="width:2.6111in;height:.5138in" id="_x0000_i1033" src="cid:image002.png@01DC32DC.DFCA8E20" alt="Find Your Next Course "><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<h3 style="margin-bottom:6.0pt;line-height:125%"><u><span style="font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.teachable.com/p/creating-fantastic-library-displays"><span style="color:black">Creating Fantastic Library Displays</span></a></span></u><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h3>
<p style="line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">This course will provide you with tips, techniques, and inspiration that will help you to create library displays that delight.<o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://infopeople.teachable.com/p/creating-fantastic-library-displays" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="160" height="160" style="width:1.6666in;height:1.6666in" id="_x0000_i1032" src="https://storage.mlcdn.com/account_image/478958/WA7CdL7dqCtrnJ5LUs88JlpnOI6bkYJM7TlrBv3S.png" alt="People floating with a bunch of digital graphic programs surrounding them"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal"><a href="https://infopeople.teachable.com/p/change-management" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="160" height="160" style="width:1.6666in;height:1.6666in" id="_x0000_i1031" src="https://storage.mlcdn.com/account_image/478958/i2KwPEeMNu5hZG4JTZbOnXa2BAU4GypScAOnIutl.png" alt="A woman holding two masks: happy and unhappy. Behind her people are gathered with their arms raised like they are upset."></span></a><o:p></o:p></p>
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<h3 style="margin-bottom:6.0pt;line-height:125%"><u><span style="font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.teachable.com/p/change-management"><span style="color:black">Change Management in Uncertain Times</span></a></span></u><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h3>
<p style="line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">This course covers the fundamentals of good change and transition management practices, paying special attention to using tools
and strategies under less-than-ideal conditions.<o:p></o:p></span></p>
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<h3 style="margin-bottom:6.0pt;line-height:125%"><u><span style="font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.teachable.com/p/normalizing-discussions-of-race-with-children"><span style="color:black">Normalizing Discussions
of Race with Children</span></a></span></u><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h3>
<p style="line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">Become more confident discussing racial identity and racial injustices with children and caregivers in the library and incorporating
anti-racist practices in your library services.<o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://infopeople.teachable.com/p/normalizing-discussions-of-race-with-children" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="160" height="160" style="width:1.6666in;height:1.6666in" id="_x0000_i1030" src="https://storage.mlcdn.com/account_image/478958/T3dojKlAoqWpGtkHZcXxPbc2hGknpttxGPmXoWYZ.png" alt="A man kneeling down to explain something to a child."></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><a href="https://infopeople.teachable.com/p/libraries-as-second-responders" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="250" height="378" style="width:2.6041in;height:3.9375in" id="_x0000_i1029" src="https://storage.mlcdn.com/account_image/478958/uGosLQkXTcIXm8cAMj2ystpofVr8VqqQNKfsIdCZ.png" alt="Libraries as Second Responders. This project was made possible in part by the Institute of Museum and Library Services."></span></a><o:p></o:p></p>
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<h4 style="margin-bottom:4.5pt;line-height:136%"><span style="font-family:"Source Sans Pro",sans-serif;color:black">No-cost, IMLS-funded<o:p></o:p></span></h4>
<h1 style="margin-bottom:7.5pt;line-height:125%"><span class="ml-rte-link-wrapper"><span style="font-size:21.0pt;line-height:125%;font-family:"Source Sans Pro",sans-serif;color:black"><a href="https://infopeople.teachable.com/p/libraries-as-second-responders"><span style="color:black">Libraries
as Second Responders Series</span></a></span></span><span style="font-size:21.0pt;line-height:125%;font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h1>
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">This series will prepare public library staff to effectively respond to the public health issues that are in
their communities today, and to be ready in case another emergency appears.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://infopeople.org/" target="_self"><span style="color:blue;text-decoration:none"><img border="0" width="540" height="180" style="width:5.625in;height:1.875in" id="_x0000_i1027" src="https://storage.mlcdn.com/account_image/478958/rFrGfzdq9S44STZSFHqda1zMRZdCgH20mwHIQQxc.png" alt="Califa + Infopeople, helping libraries think differently."></span></a><o:p></o:p></p>
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<h5 style="margin-bottom:4.5pt;line-height:125%"><span style="font-size:11.5pt;line-height:125%;font-family:"Source Sans Pro",sans-serif;color:black">Califa Group<o:p></o:p></span></h5>
<p style="margin-bottom:4.5pt;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Source Sans Pro",sans-serif;color:#515856">330 Townsend Street, Suite 133, San Francisco, CA 94107<br>
United States of America<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://califa.org/0" target="blank"><span style="color:blue;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1026" src="https://assets.mlcdn.com/ml/images/icons/default/rounded_corners/black/website.png" alt="website"></span></a><o:p></o:p></p>
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