<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Calibri Light";
panose-1:2 15 3 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
margin-top:12.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
line-height:105%;
page-break-after:avoid;
font-size:16.0pt;
font-family:"Calibri Light",sans-serif;
color:#2F5496;
font-weight:normal;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Calibri Light",sans-serif;
color:#2F5496;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:2141224239;
mso-list-type:hybrid;
mso-list-template-ids:-640258136 -770690878 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-start-at:0;
mso-level-number-format:bullet;
mso-level-text:\2022;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:.75in;
text-indent:-.5in;
font-family:"Calibri",sans-serif;
mso-fareast-font-family:Calibri;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#4472C4">Join us for an exciting new opportunity!<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Western Michigan University Libraries seeks a Manager—User Services in a new full-time, salaried staff position in our User Services department,
<b><u>with a key focus on launching and leading a new student peer learning program</u></b>. This new student-to-student reference and research consulting service will provide exemplary learning interactions for our campus and give the student employees working
in the program deep experience with library resources and services. Daily work in this role will include student scheduling, supervision, training, and coordination of the main Waldo Library service point.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This role reports to the User Services Librarian and works closely with three other department managers to lead library public services and daily operations, ensuring exceptional customer service and planning staff and student training.
The ideal candidate will play a pivotal role in coordinating department activities, implementing library policies, and supervising a team of staff and student employees. This position offers a unique opportunity to shape a new initiative that supports student
academic success through peer-led learning. Do you have experience with peer consulting programs in academic libraries? Let us know in your application.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Submit applications at <a href="https://www.wmujobs.org/">https://www.wmujobs.org/</a>.
<b>Posting closes July 7, 2025.<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal">Major Duties:<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Manages the library service center and operations.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Provides customer service and support to library users. Monitors service expectations at the services desk.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Leads and provides program oversight for one or more of the following areas within the User Services Department: loan fulfillment, stacks maintenance, patron records and billing, or staff and student onboarding and training.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Coordinates department activities and programs with the library.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Collaborates with library staff to implement library policies. Provides clarification and interpretation of library policies and procedures.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Offers technical assistant for patrons.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Monitors and reports the maintenance environment of the library.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Hires, trains, evaluates and supervises staff and student employees.<o:p></o:p></p>
<p class="MsoNormal">Minimum Qualifications:<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Three years' relevant experience.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Supervisory or lead experience.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Strong interpersonal, written and verbal communication skills.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Experience in a public or customer service role in a library.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Strong computer and technical skills.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Demonstrated ability to respond to emergencies and ensure a safe library environment.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Working knowledge of library search terminology, library databases, and an integrated library system.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Ability to work irregular shifts and extended hours, including evenings and weekends.<o:p></o:p></p>
<p class="MsoNormal">Desired Qualifications:<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Familiarity with peer learning programs in libraries.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This position is scheduled to work Sunday 11 :30 a.m. - 8:30 p.m. and Monday through Thursday from 9:00 a.m. - 6:00 p.m.<o:p></o:p></p>
<p class="MsoNormal">Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access
information about the specific benefits available for this position, go to: <a href="https://www.wmich.edu/hr/enrollment-staff">
https://www.wmich.edu/hr/enrollment-staff</a> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Staff Compensation System pay grades and rates are available at:
<a href="https://wmich,edu/hr/staffcompensation">https://wmich,edu/hr/staffcompensation</a>. The pay grade for this position is F.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For questions about the application process, please contact Marijo Loper (<a href="mailto:marijo.loper@wmich.edu">marijo.loper@wmich.edu</a>), Executive Assistant, Office of the Dean.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Mary O’Kelly (she/her)<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Associate Dean for Education and User Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">University Libraries - Western Michigan University
<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:mary.okelly@wmich.edu"><span style="font-size:10.0pt;color:#0563C1">mary.okelly@wmich.edu</span></a><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>