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<h1><b>Manager – User Services<o:p></o:p></b></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Western Michigan University Libraries seeks a Manager—User Services in a new full-time, salaried staff position in our User Services department, with a key focus on launching and leading a new student peer learning program. This role reports
to the User Services Librarian and works closely with three other managers to lead library public services and daily operations, ensuring exceptional customer service and planning staff and student training. The ideal candidate will play a pivotal role in
coordinating department activities, implementing library policies, and supervising a team of staff and student employees. This position offers a unique opportunity to shape a new initiative that supports student academic success through peer-led learning.
<o:p></o:p></p>
<p class="MsoNormal">Submit applications at <a href="https://www.wmujobs.org/">https://www.wmujobs.org/</a>.<o:p></o:p></p>
<p class="MsoNormal">Major Duties:<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Manages the library service center and operations.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Provides customer service and support to library users. Monitors service expectations at the services desk.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Leads and provides program oversight for one or more of the following areas within the User Services Department: loan fulfillment, stacks maintenance, patron records and billing, or staff and student onboarding and training.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Coordinates department activities and programs with the library.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Collaborates with library staff to implement library policies. Provides clarification and interpretation of library policies and procedures.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Offers technical assistant for patrons.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Monitors and reports the maintenance environment of the library.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Hires, trains, evaluates and supervises staff and student employees.<o:p></o:p></p>
<p class="MsoNormal">Minimum Qualifications:<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Three years' relevant experience.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Supervisory or lead experience.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Strong interpersonal, written and verbal communication skills.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Experience in a public or customer service role in a library.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Strong computer and technical skills.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Demonstrated ability to respond to emergencies and ensure a safe library environment.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Working knowledge of library search terminology, library databases, and an integrated library system.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Ability to work irregular shifts and extended hours, including evenings and weekends.<o:p></o:p></p>
<p class="MsoNormal">Desired Qualifications:<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;mso-add-space:auto;text-indent:-.5in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Familiarity with peer learning programs in libraries.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This position is scheduled to work Sunday 11 :30 a.m. - 8:30 p.m. and Monday through Thursday from 9:00 a.m. - 6:00 p.m.<o:p></o:p></p>
<p class="MsoNormal">Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access
information about the specific benefits available for this position, go to: <a href="https://www.wmich.edu/hr/enrollment-staff">
https://www.wmich.edu/hr/enrollment-staff</a> <o:p></o:p></p>
<p class="MsoNormal">Staff Compensation System pay grades and rates are available at:
<a href="https://wmich,edu/hr/staffcompensation">https://wmich,edu/hr/staffcompensation</a>. The pay grade for this position is F.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For questions about the application process, please contact Marijo Loper (<a href="mailto:marijo.loper@wmich.edu">marijo.loper@wmich.edu</a>), Executive Assistant, Office of the Dean.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:Montserrat"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Montserrat Medium"">Marijo Loper<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Montserrat">Executive Assistant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Montserrat;color:#242424;background:white">University Libraries | Western Michigan University</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Montserrat">1903 W. Michigan Ave.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Montserrat">Kalamazoo, MI 49008-5353<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Montserrat">(269) 387-5228<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Montserrat">Campus site: 3003 Waldo Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Montserrat"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><u><span style="font-family:Montserrat;color:#0563C1;border:none windowtext 1.0pt;padding:0in"><a href="https://wmich.edu/library/" target="_blank" title="Original URL: https://wmich.edu/library/. Click or tap if you trust this link."><span style="color:#0563C1">wmich.edu/library</span></a></span></u><span style="font-family:Montserrat;color:#242424"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#242424"> <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><i><span style="font-family:Montserrat;color:#242424">Connect with WMU Libraries</span></i><span style="font-family:Montserrat;color:#242424"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><u><span style="font-family:Montserrat;color:#0563C1;border:none windowtext 1.0pt;padding:0in"><a href="http://wmich.edu/library" target="_blank" title="Original URL: http://wmich.edu/library. Click or tap if you trust this link."><span style="color:#0563C1">Website</span></a></span></u><span style="font-family:Montserrat;color:#242424"> | </span><u><span style="font-family:Montserrat;color:#0563C1;border:none windowtext 1.0pt;padding:0in"><a href="https://www.facebook.com/WMULibraries" target="_blank" title="Original URL: https://www.facebook.com/WMULibraries. Click or tap if you trust this link."><span style="color:#0563C1">Facebook</span></a></span></u><span style="font-family:Montserrat;color:#242424"> |</span><u><span style="font-family:Montserrat;color:#0563C1;border:none windowtext 1.0pt;padding:0in"><a href="https://instagram.com/wmulibraries" target="_blank" title="Original URL: https://instagram.com/wmulibraries. Click or tap if you trust this link."><span style="color:#0563C1">Instagram</span></a></span></u><span style="font-family:Montserrat;color:#242424"> | </span><u><span style="font-family:Montserrat;color:#0563C1;border:none windowtext 1.0pt;padding:0in"><a href="https://twitter.com/WMULibraries" target="_blank" title="Original URL: https://twitter.com/WMULibraries. Click or tap if you trust this link."><span style="color:#0563C1">Twitter</span></a></span></u><span style="font-family:Montserrat;color:#242424"> | </span><u><span style="font-family:Montserrat;color:#0563C1;border:none windowtext 1.0pt;padding:0in"><a href="https://www.youtube.com/wmulibraries" target="_blank" title="Original URL: https://www.youtube.com/wmulibraries. Click or tap if you trust this link."><span style="color:#0563C1">YouTube</span></a></span></u><span style="font-family:Montserrat;color:#242424"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#242424"> <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:Montserrat;color:black"><img border="0" width="210" height="66" style="width:2.1875in;height:.6875in" id="Picture_x0020_1" src="cid:image001.png@01DBDFA9.541019D0"></span><span style="color:#242424"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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