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<p class="MsoNormal">To apply: <a href="https://www.wmujobs.org/postings/3775">https://www.wmujobs.org/postings/3775</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Western Michigan University library seeks a manager specializing in loan fulfillment for our User Services Department.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Major duties:<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><o:p> </o:p></b></p>
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<td style="padding:.75pt .75pt .75pt .75pt">
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Provides customer service and support to library users. Monitors service expectations at the services desk.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Leads and provides program oversight for one or more of the following areas within the User Services Department: loan fulfillment, stacks maintenance, patron records and billing, or staff and student onboarding and training.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Coordinates department activities and programs with the library.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Collaborates with library staff to implement library policies. Provides clarification and interpretation of library policies and procedures.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Offers technical assistant for patrons.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Monitors and reports the maintenance environment of the library.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Hires, trains, evaluates and supervises staff and student employees.<o:p></o:p></li></ul>
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<p class="MsoNormal">Minimum qualifications:<o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Bachelor’s degree in related field from an accredited institution, or equivalent combination of education and experience.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Three years’ relevant experience.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Supervisory or lead experience.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Strong interpersonal, written and verbal communication skills.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Experience in a public or customer service role in a library.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Strong computer and technical skills.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Demonstrated ability to respond to emergencies and ensure a safe library environment.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Working knowledge of library search terminology, library databases, and an integrated library system.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Ability to work irregular shifts and extended hours, including evenings and weekends.<o:p></o:p></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee
and tuition remission for eligible dependents. To access information about the specific benefits available for this position, go to:
<a href="https://www.wmich.edu/hr/enrollment-staff"><b><span style="color:blue">https://www.wmich.edu/hr/enrollment-staff</span></b></a>
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Staff Compensation System pay grades and rates are available at:
<a href="https://wmich.edu/hr/staffcompensation"><b><span style="color:blue">https://wmich.edu/hr/staffcompensation</span></b></a>
<o:p></o:p></p>
<p class="MsoNormal">For questions, please contact User Services Librarian Jon Scherger (<a href="mailto:jonathan.scherger@wmich.edu">jonathan.scherger@wmich.edu</a>) or Associate Dean Mary O’Kelly (<a href="mailto:mary.okelly@wmich.edu">mary.okelly@wmich.edu</a>).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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