<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Calibri, Verdana, Arial, sans-serif; font-size: 12pt;"><div>We're not discontinuing yet either, but recently made these changes:<br></div><ul dir="ltr"><li>Reduced our number of checkouts allowed per patron<br></li><li>Reduced our instant borrows cost limit<br></li><li>Set a monthly budget cap in our Hoopla account<br></li></ul><div>We have had patrons call and ask about their borrowing, and so far everyone has been very understanding about our overall budget limitations. We just implemented these changes at the beginning of this month, so we shall see...<br></div><div><br></div><div>Lisa Vande Bunte<br></div><div id="Zm-_Id_-Sgn" data-zbluepencil-ignore="true" data-sigid="4095753000000008032"><div>Director<br></div><div>616-896-8170<br></div><div><img src="cid:0.28869225360.5842522598484738024.1958aa2e964__inline__img__src" width="150" height="70" style=""><br><br></div></div><div class="zmail_extra_hr" style="border-top: 1px solid rgb(204, 204, 204); height: 0px; margin-top: 10px; margin-bottom: 10px; line-height: 0px;"><br></div><div class="zmail_extra" data-zbluepencil-ignore="true" style="clear: both;"><div><br></div><div id="Zm-_Id_-Sgn1">---- On Tue, 11 Mar 2025 16:03:38 -0500 <b>Irwin, Sandy via Michlib-l <michlib-l@mcls.org></b> wrote ---<br></div><div><br></div><blockquote id="blockquote_zmail" style="margin: 0px;"><div class="zm_513654854871384655_parse_9047815908352291816" style=""><div class="x_1385521246WordSection1"><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Calibri, sans-serif">We are also not discontinuing. However, we have made the following adjustments:</span><br></p><ul style="margin-top: 0in"><li style="margin-left: 0in" class="x_1385521246MsoListParagraph"><span class="font" style="font-family:Calibri, sans-serif">Reduced the number of allowable checkouts per customer;</span><br></li><li style="margin-left: 0in" class="x_1385521246MsoListParagraph"><span class="font" style="font-family:Calibri, sans-serif">Stopped emailing people about renewing items they still have;</span><br></li><li style="margin-left: 0in" class="x_1385521246MsoListParagraph"><span class="font" style="font-family:Calibri, sans-serif">And just this month, we changed the limit of the allowable cost of instant borrows from $3.99 to $2.84. I am getting complaints from
some people, but it is estimated that it will save us a lot of money. I’ll know once I get the March bill.</span><br></li></ul><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Calibri, sans-serif">I recently got a new hoopla rep, and I shared my concerns. He did an analysis and found that the reduction in the cost of instant borrows will make a significant difference (the last bullet).
We shall see…</span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Calibri, sans-serif"> </span><br></p><div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif">Sandy Irwin (she/her/hers)</span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif">Director</span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif">Royal Oak Public Library</span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif">248-246-3710</span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif">222 E 11 Mile Rd.</span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif">Royal Oak, MI 48067</span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif">ropl.org</span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif"><img src="cid:image001.png@01DB92A7.855BA0D0" style="width: 1.5625in; height: 0.4166in" height="40" width="150"></span></span><span class="font" style="font-family:Calibri, sans-serif"></span><br></p><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:black"><span class="size" style="font-size:11pt"> </span></span><span class="size" style="font-size:11pt"></span><br></p></div></div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Calibri, sans-serif"> </span><br></p><div><div style="border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0in 0in 0in"><p class="" style="margin-top: 0px; margin-bottom: 0px;"><b><span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size:11pt">From:</span></span></b><span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size:11pt"> Michlib-l <<a target="_blank" href="mailto:michlib-l-bounces@mcls.org">michlib-l-bounces@mcls.org</a>> <b>On Behalf Of </b>Sarah Skinner via Michlib-l<br> <b>Sent:</b> Tuesday, March 11, 2025 4:51 PM<br> <b>To:</b> EMAIL TEAM <<a target="_blank" href="mailto:hartfordlib@yahoo.com">hartfordlib@yahoo.com</a>><br> <b>Cc:</b> Michlib-l ListServ <<a target="_blank" href="mailto:michlib-l@mcls.org">michlib-l@mcls.org</a>><br> <b>Subject:</b> Re: [Michlib-l] Hoopla</span></span></p></div></div><p class="" style="margin-top: 0px; margin-bottom: 0px;"> <br></p><div><p style="margin-bottom: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span class="highlight" style="background: white; margin-bottom: 12pt;"><span class="colour" style="color:black"><span class="size" style="font-size:10pt"><br></span></span><b><span class="colour" style="color:red">WARNING:</span></b><span class="colour" style="color:black"> </span> <span class="colour" style="color:black"><span class="size" style="font-size:10pt">This email originated from </span></span><b><span class="colour" style="color:red">outside</span></b><span class="colour" style="color:black"> The City of Royal Oak. </span><b><span class="colour" style="color:red"><span class="size" style="font-size:10pt">Do not click on any links or open any attachments</span></span></b><span class="colour" style="color:black"> </span><span class="colour" style="color:black"><span class="size" style="font-size:10pt">unless you recognize the sender and are expecting the message.</span></span><span class="colour" style="color:black"></span></span></p></div><div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;">I am also looking into ways to reduce our Hoopla costs. If I can't get it under control, we will need to get rid of it, too.<br></p></div><p class="" style="margin-top: 0px; margin-bottom: 0px;"> <br></p><div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;">On Tue, Mar 11, 2025, 4:41<span class="font" style="font-family:Arial, sans-serif"> </span>PM EMAIL TEAM via Michlib-l <<a target="_blank" href="mailto:michlib-l@mcls.org">michlib-l@mcls.org</a>> wrote:<br></p></div><blockquote style="border: none; border-left: solid rgb(204, 204, 204) 1pt; padding: 0in 0in 0in 6pt; margin-left: 4.8pt; margin-right: 0in"><div><div><div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Helvetica, sans-serif">Dear Librarians,</span><br></p></div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Helvetica, sans-serif"> </span><br></p></div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Helvetica, sans-serif">Are any of you discontinuing Hoopla due to unsustainable costs per month? We seem to be experiencing large increases.</span><br></p></div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Helvetica, sans-serif"> </span><br></p></div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Helvetica, sans-serif">Stephanie Daniels, Director</span><br></p></div><div><div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="colour" style="color:rgb(76, 118, 162)"><span class="font" style="font-family:"Bookman Old Style", serif">Vanderlyn Community Center & Hartford Public Library</span></span><span class="font" style="font-family:"Bookman Old Style", serif"><br> <a target="_blank" href="https://www.google.com/maps/search/12+Church+Street?entry=gmail&source=g">12 Church Street</a> </span><span class="font" style="font-family:Helvetica, sans-serif"></span></p></div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:"Bookman Old Style", serif">Hartford, MI 49057</span><span class="font" style="font-family:Helvetica, sans-serif"></span><br></p></div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:"Bookman Old Style", serif">(269)588-5103</span><span class="font" style="font-family:Helvetica, sans-serif"></span><br></p></div><div><p class="" style="margin-top: 0px; margin-bottom: 0px;"><span class="font" style="font-family:Helvetica, sans-serif"><a target="_blank" href="http://www.hartfordpl.michlibrary.org/">http://www.hartfordpl.michlibrary.org/</a></span><br></p></div></div></div></div></div></div><p class="" style="margin-top: 0px; margin-bottom: 0px;">_______________________________________________<br> Michlib-l mailing list<br> <a target="_blank" href="mailto:Michlib-l@mcls.org">Michlib-l@mcls.org</a><br> <a target="_blank" href="https://mail3.mcls.org/mailman/listinfo/michlib-l">https://mail3.mcls.org/mailman/listinfo/michlib-l</a></p></blockquote></div></div></div><div>_______________________________________________<br></div><div>Michlib-l mailing list <br></div><div><a target="_blank" href="mailto:Michlib-l@mcls.org">Michlib-l@mcls.org</a> <br></div><div><a target="_blank" href="https://mail3.mcls.org/mailman/listinfo/michlib-l">https://mail3.mcls.org/mailman/listinfo/michlib-l</a> <br></div></div></blockquote></div><div><br></div></div><br></body></html>