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<p class="MsoNormal">With everything being automated these days, even though I am trained in many different things, I often find that the biggest value that I bring to my patrons/ customers is just being a friendly, available and helpful human being.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for sharing!<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Kristin LaLonde, MLIS, AHIP<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Health Sciences Library Manager<br>
MyMichigan Health <br>
4005 Orchard Drive<br>
Midland, Michigan 48670<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Phone (Midland) (989) 839-3262<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Phone (Gratiot) (989) 466-7047<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="mailto:kristin.lalonde@mymichigan.org"><span style="color:blue">kristin.lalonde@mymichigan.org</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Michlib-l <michlib-l-bounces@mcls.org> <b>On Behalf Of
</b>Megan Summers via Michlib-l<br>
<b>Sent:</b> Thursday, December 5, 2024 12:04 PM<br>
<b>To:</b> Jennifer Perryman via Michlib-l <michlib-l@mcls.org><br>
<b>Subject:</b> [Michlib-l] New York Times Comment About Library Workers<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#E60000">!<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica",sans-serif;color:#E60000">CAUTION:</span></b><span style="font-family:"Helvetica",sans-serif;color:#E60000"> This email originated from outside of the organization. Do not click links or open attachments
unless you recognize the sender and know the content is safe. Please contact the IT Service Center if you are unsure.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">A relative sent me a comment from a
<i>New York Times</i> article entitled "Human Interaction Is Now a Luxury Good." I wanted to share it with my fellow library workers!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">"I worked as a librarian in academia for many years. One day while I was on the reference desk I got a call from an emeritus professor who had some questions about navigating
the university website. During our interaction, he said repeatedly how nice it was to immediately get a helpful person on the phone who took the time to answer his questions, especially someone who was nice and kind.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">Anyway, I do hope the author of this book interviewed librarians also. They are on the front lines, doing this important work to help people get their information needs met, which
can be especially difficult given how much misinformation is out there.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">Public librarians in particular also have to deal with a lot of patron anger, especially these days. This is exhausting even on the best day, all while getting paid a fraction
of what they really deserve in exchange for this kind of emotional labor."<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">Happy Holidays and Happy New Year!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">Best,<o:p></o:p></span></p>
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<div id="Signature">
<p style="background:white"><b><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black">Megan Summers</span></b><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black"> (she/her)</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black">Assistant Manager</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p style="background:white"><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black">Sherwood Forest Branch</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black">7117 W. 7 Mile Rd./Livernois</span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black">Detroit, MI, 48221</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black">313-481-1840</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:14.0pt;font-family:"Tw Cen MT",sans-serif;color:black"><a href="mailto:msummers@detroitpubliclibrary.org">msummers@detroitpubliclibrary.org</a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
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