<html><body><div id="zimbraEditorContainer" style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000" class="2"><div>Good Morning,</div><div><br data-mce-bogus="1"></div><div>If your library subscribes to one or more of the Plymouth Rocket products, it is likely you have already received a copy of the below, form email from Ric Bailey. Nevertheless, I thought I would share it with the wider MI library world, as from 2012 to June, 2023 the Michigan Activity Pass program ran on Plymouth Rocket's TixKeeper software platform. More common in libraries was EventKeeper, a Plymouth Rocket calendar/room reservation program which was discontinued October 31, 2024.</div><div><br data-mce-bogus="1"></div><div>Nobody would ever use the terms "cutting edge software" and "Plymouth Rocket" together in the same sentence. Plymouth Rocket software was the very definition of utilitarian/basic. But it (mostly) worked. </div><div><br data-mce-bogus="1"></div><div>When Macy's pulled its financial support for the 100% paper based Museum Adventure Pass (MAP) program, and I proposed to then TLN Executive Director Jim Pletz that we convert MAP to an all online program, Plymouth Rocket's TixKeeper software was our only affordable option. Ric Bailey worked diligently with TLN to make the TixKeeper software the best experience it could be for patrons and library staff. While that didn't always translate into ideal, from my perspective it is a fair statement that our current MAP program and the LocalHop software platform on which it runs, which we enjoy using and promoting to MI library patrons today, would not have been possible without the Plymouth Rocket TixKeeper software of yesteryear.</div><div><br data-mce-bogus="1"></div><div>Jim</div><div><br></div><div data-marker="__SIG_PRE__">Jim Flury<br>Technical Services Manager<br>The Library Network<br>41365 Vincenti Court<br>Novi, MI 48375<br>248-536-3100, ext 133<br>Note New Fax Number: 248-716-5584<br>Note New Email Address:jflury@tln.org</div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>From: </b>"no reply" <no_reply@plymouthrocket.com><br><b>To: </b>"Jim Flury" <jflury@tln.lib.mi.us><br><b>Sent: </b>Tuesday, November 19, 2024 6:29:14 PM<br><b>Subject: </b>PLYMOUTH ROCKET UPDATE<br></div><div><br></div><div data-marker="__QUOTED_TEXT__"><div style="margin:48px;font-family:'verdana';font-size:18;padding:12px;border:2px solid tomato">
<h3>TO: Jim Flury</h3>
I am very, very sorry to tell you that after almost 25 years in business, Plymouth Rocket is
forced to shut down operations effective December 31, 2024. This unfortunate result is due to
the unexpected difficulties recently experienced by Plymouth Rocket. The company that provided hosting of
Plymouth Rocket’s servers for more than 20 years, servers that are critical to the operation of Plymouth Rocket’s software,
decided to close their Baltimore location, where our servers were located. This forced us to select a new service provider.
This move turned out to be unexpectedly complex and introduced significant incompatibilities with the Plymouth Rocket software
that were more extensive than expected.
<br><br>
I understand and deeply regret any disruption in your operations. I understand you will need to replace the Plymouth Rocket software in your
operations and, to this end, Plymouth Rocket is making your data on our servers available for
you to download. A link to instructions for downloading your data is available below.
<br><br>
<div style="color:red;font-weight:bold"><font color="red">PLEASE NOTE THAT PLYMOUTH ROCKET DEEPLY REGRETS THAT IT LACKS THE FUNDS TO GRANT REFUNDS TO ITS CUSTOMERS.</font>
<br><br>
PLYMOUTH ROCKET’S SERVERS WILL ONLY BE AVAILABLE UNTIL DECEMBER 31, 2024. YOU
WILL BE ABLE TO DOWNLOAD YOUR DATA FROM THOSE SERVERS UNTIL THAT DATE. NO DOWNLOADS WILL BE
POSSIBLE AFTER THAT DATE. ALL DATA ON THE SERVERS WILL BE DESTROYED AND UNAVAILABLE FOR DOWNLOAD
AFTER DECEMBER 31, 2024.
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<br><br>
Plymouth Rocket has retained Jeffrey D. Sternklar, Esq. in connection with its termination of
operations. Mr. Sternklar’s contact information is as follows:
<br><br>
<center>
19th Floor
<br>
101 Federal Street
<br>
Boston, MA 02110
<br>
617-207-7800
<br>
jeffrey@sternklarlaw.com
</center>
<br>
<br>
Please feel free to have your counsel call Mr. Sternklar directly if you have any legal
questions about Plymouth Rocket’s shutdown. Please do not call Mr. Sternklar about a refund - unfortunately, none will be forthcoming.
You may also email Mr. Bailey directly if you have any non-legal and non-refund questions.
<br>
<br>
All of us at Plymouth Rocket wish you the best going forward.
<br>
<br>
Best regards,
<br><br>
Ric Bailey
<br>
President, Plymouth Rocket, Inc.
<br>
rbailey@plymouthrocket.com
<br>
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<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.plymouthrocketxb.com_shutdown_download.cfm&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=VZwzE-ihmVk8MWnuOKeBhdzjlCVxa_pma10LdYu6QtI&m=TddQIk9I46njst7GaQx3fMcB2xOsOknPobmsVgDkKZyvYh_myDo8ROY7zJ9pw2VL&s=ZxTo5ty-bd13RUemz0ph_NtnpZbQTy18RZzxWejRfs8&e=" target="_blank" rel="nofollow noopener noreferrer">Download Instructions</a>
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2024.11.19.15:05<br></div></div></body></html>