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<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif">Greetings!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif">Are you looking for free, high-quality continuing education on a wide range of professional topics? Check out the People Connect Institute (PCI) webinars now available to the Michigan
library community. The Library of Michigan provides access to the PCI live webinars for all Michigan library staff. PCI Webinars uses the Zoom platform.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:12.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Gill Sans MT",sans-serif"><a href="https://libraryofmichigan.app.neoncrm.com/np/clients/libraryofmichigan/event.jsp?event=6245"><span style="color:#467886">Handling
New and Awkward Customer Behaviors</span></a><br>
October 23 at 12:30pm<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:12.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Gill Sans MT",sans-serif"><a href="https://libraryofmichigan.app.neoncrm.com/np/clients/libraryofmichigan/event.jsp?event=6246"><span style="color:#467886">Nonverbal
Matters: Using Body Language to Communicate Effectively with Your Customers</span></a><br>
October 23 at 2pm<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:12.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Gill Sans MT",sans-serif"><a href="https://libraryofmichigan.app.neoncrm.com/np/clients/libraryofmichigan/event.jsp?event=6247"><span style="color:#467886">The
Role of Goal-Oriented Listening and Empathetic Communication to Improve Customer Interaction</span></a><br>
October 23 at 3:30pm<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:12.0pt;mso-list:l0 level1 lfo1"><span style="font-family:"Gill Sans MT",sans-serif"><a href="https://libraryofmichigan.app.neoncrm.com/np/clients/libraryofmichigan/event.jsp?event=6248"><span style="color:#467886">Succeeding
with Community Partnerships</span></a><br>
October 30 at 2pm<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif">Are you or your staff looking to develop your skills with professional development opportunities either in or out of state? The Library
<a href="https://www.michigan.gov/libraryofmichigan/libraries/ce/scholarships/library-continuing-education-stipend-program">
<span style="color:#467886">Continuing Education Stipend program</span></a> can support travel and registration costs by providing financial support for library staff continuing education.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif">To find the full array of training and continuing education opportunities supported and offered by the Library of Michigan visit the Continuing Education site at
<a href="https://www.michigan.gov/libraryofmichigan/libraries/ce"><span style="color:#467886">Michigan.gov/LibraryCE</span></a> Links to WebJunction, United for Libraries, the
<a href="https://www.michigan.gov/libraryofmichigan/libraries/ce/intro/lm-continuing-education-opportunities">
<span style="color:#467886">LM CE calendar</span></a>, and the <a href="https://my.nicheacademy.com/staffskills">
<span style="color:#467886">Niche Staff Skills Academy</span></a> can all be found there.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif">Questions about LM Training? Contact me at
<a href="mailto:Wartellab@Michigan.gov"><span style="color:#467886">Wartellab@Michigan.gov</span></a>.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif;color:#333333;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Gill Sans MT",sans-serif;color:black;background:white">This project was made possible in part by the Institute of Museum and Library Services and the Library of Michigan.</span></i><i><span style="font-family:"Gill Sans MT",sans-serif"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gill Sans MT",sans-serif">Thank you,</span><span style="font-family:"Gill Sans MT",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gill Sans MT",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gill Sans MT",sans-serif">Becky Wartella
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gill Sans MT",sans-serif">Department of Education<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gill Sans MT",sans-serif">Library of Michigan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gill Sans MT",sans-serif">702 W. Kalamazoo St.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gill Sans MT",sans-serif">Lansing, MI 48909<br>
<span style="color:#4C94D8"><a href="https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWM2N2YwYzgtNWQwMi00NzgwLTkxOGEtZjgxYWUwMmQyODkw%40thread.v2/0?context=%7b%22Tid%22%3a%22d5fb7087-3777-42ad-966a-892ef47225d1%22%2c%22Oid%22%3a%2254246c87-6aa2-4afe-ad5b-2a6a60a8d418%22%7d"><span style="color:#4C94D8">Call
me on Teams</span></a></span><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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