<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]-->
<title>Webinar: Talk to the Elephant - Designing Learning for Behavior Change</title>
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:12.0pt;
font-family:"Aptos",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle41
{mso-style-type:personal-reply;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor="#F2F2F2" lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<div id="preview_text">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;font-family:"Arial",sans-serif;color:#F2F2F2">In this free webinar, Andrew Sanderbeck shares tips on creating professional customer service expectations for your organization.
<o:p></o:p></span></p>
</div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#F2F2F2;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%" id="backgroundTable">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%" id="bodyCell">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;background:white;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;-webkit-font-smoothing:antialiased" id="templateTable">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" width="100%" style="width:100.0%;background:#F2F2F2;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%" id="headerTable">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 22.5pt 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<p class="MsoNormal" align="center" style="text-align:center;line-height:16.1pt">
<span style="font-size:16.0pt;font-family:"Verdana",sans-serif;color:#444444;background:yellow;mso-highlight:yellow">Not rendering correctly? View this email as a web page <a href="https://www.nicheacademy.com/webinar-talk-to-the-elephant-designing-learning-for-behavior-change?ecid=ACsprvu2of883zDMeJBlgH_diUVxjFYqR5VHGCSwgADHdxhChulmVA6sAZBM61aGnYAYB_rH83Oc&utm_campaign=Webinars&utm_medium=email&_hsenc=p2ANqtz-8xfqh0-QcmZ1Zjua7O17dJO6GuMp0jO5vI01msChLH6oQRgTbq7m40xdXev8Z3VjueNCOETBdsw7eo5zefvAZgZb2UOg&_hsmi=326048958&utm_content=319312705&utm_source=hs_email" target="_blank"><span style="color:#999999">here</span></a>.<o:p></o:p></span></p>
</div>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center;line-height:16.1pt">
<span style="font-size:16.0pt;font-family:"Verdana",sans-serif;color:#444444;background:yellow;mso-highlight:yellow"><o:p> </o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="background:#F2F2F2;padding:7.5pt 15.0pt 7.5pt 15.0pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%" id="contentCell">
<div align="center">
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-collapse:collapse;border:none;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;box-shadow:0px 1px rgba(0, 0, 0, 0.1)" id="contentTableOuter">
<tbody>
<tr>
<td valign="top" style="border:solid #CCCCCC 1.0pt;border-bottom:solid #ACACAC 1.0pt;padding:22.5pt 22.5pt 22.5pt 22.5pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%" id="contentTableInner">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 7.5pt 0in 7.5pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="66%" valign="top" style="width:66.66%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;border-spacing:0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 7.5pt 7.5pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div id="hs_cos_wrapper_logo_image">
<p class="MsoNormal" style="line-height:18.0pt"><span style="color:black"><a href="https://www.nicheacademy.com/e3t/Ctc/F9+113/c39Mx04/VWcPph48cv5jV5fTDC5gVZ01W5SJqyG5lnNxFN824Dz63qgyTW6N1vHY6lZ3ncW4_d7kf4lN554W86Gkln4DcG9mVMsZ9t90VLsNW4LKrKn4TrKl_N7Sz0tYHYx1zW2PvzGJ2BntXvW8jkxqC890cq_W5nrYZB1hSCNlVZlrW26RDSf-W5KVdxm5HnHfbVD1C1520dLHcW6W_Ddx6XQ8zRVyWmDQ6VyK4mVnPQzB4WjvdqW5Jyglf9kJpJ9VVpsDB4jsvY_N7n9wZ1CtKDNW9kPrrM7ddGYZW2W4pqq5_F0rLW7PXnLD3Zlqf2W1dv--g22s0TbVvPXtg3-FdJmf60vZ6C04" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="250" height="74" style="width:2.6083in;height:.775in" id="_x0000_i1031" src="https://www.nicheacademy.com/hs-fs/hubfs/NC_Wide_Original-1.png?width=500&height=148&upscale=true&name=NC_Wide_Original-1.png" alt="NC_Wide_Original-1"></span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444"><o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
<td width="33%" valign="top" style="width:33.32%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div id="hs_cos_wrapper_social_sharing_label">
<p class="MsoNormal" align="center" style="text-align:center;line-height:18.0pt">
<span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#444444">Share This Event:<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 7.5pt 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;border-spacing:0">
<div>
<div id="hs_cos_wrapper_Social_Sharing">
<p class="MsoNormal" align="center" style="text-align:center;line-height:18.0pt">
<span style="color:black"><a href="https://www.nicheacademy.com/e3t/Ctc/F9+113/c39Mx04/VWcPph48cv5jV5fTDC5gVZ01W5SJqyG5lnNxFN824DzK5nR32W7Y9pgv6lZ3n_Vb5lyz1vST7vW4Rh5CB6YTzKtN7kJnFtp7fWYW2Lr0B98cp85wW5SNw6m82_zcQN4qWny8pYHkGW2dGq6D6tLp2SW6cvxz-1jtbYTW2MmCwx1KQcQpW3DGwDn7grwhpW94zLgv22km6cVv78Cv3cPjssW8nszRZ808j5LVhK46B6w2tQFW6J66RH15Tc8GVgbbTb7JtX0xW4VMrxb1WRdNNW3TzhCl5JKzW8W1TplZd4J2JckW1nzFjs1-g9VyW32rzqK1BYBJrVYPS3K74fRDmW7mwTK38j9HWhW5rt_Rg3_FGwTW1THH2M6NCd4FVfd-R85yzGWrW2n61HS65DdnWW8J4lGB1KKWbYW61hCwD5Kw47sW5g4tNw884rMRW64djw_5g0xr0W7xNJMy49JTWsW1rCCLH5PrQ2hW1Xnk334T-kXpW7MRRf33PKDL_N6_jXB32c17jVX27D596TXt-W3WBYRw4RmXm0W4bhCyF5JVCV6Msx1n19qj7dN5PYq-Sbtx4jVFGLZS8qnt0Nf4Y8JKM04" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1030" src="https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png" alt="Share on Facebook"></span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444"> </span><span style="color:black"><a href="https://www.nicheacademy.com/e3t/Ctc/F9+113/c39Mx04/VWcPph48cv5jV5fTDC5gVZ01W5SJqyG5lnNxFN824DB09kX3qW8wM-gK6lZ3nDVjzwW55FpYjqW2XmF-3659CJQN5qzcJVypJSbW334p193MlqqLW30D9gM4sYY5rW67kbf33V3CSKW46wj-V8n-h6pN6sqlF5C_qmbN6PTgzmRSpFKW2jdc7M2yV642W9fhP2z3kxmn3W3WCT2b5xdPbqW36GCsS5YTmw5W95X-th626rKDW7Qy2H91yQS3GW3VX-sM6LdbzyW5r25T92GfcnmW1wV8Lb9c32V7W2cqT1H1TyV0LW5Kq_p754fT18W7p250H2YfBKSN3y_Lb99qv9yVNHlNL40vYl2W7yXwzP7Cf0-QW4YkQnb69VDVGW55DqFv8xGNp-W2KTHNF921SHTW9fTY7D4LBzpFVYZS-82B7fDdW1LhRXm6FgjByN5NM2f55TRVSW7ygpjm4DjGL2W6xy0DQ8rWQtHW1yCSXR8vZQ_YN1CxntMKkZ8bW4rBr955CZ-pNW2WpSyy6-DgkGW1GKR7X4hN8ZbW6g54Jx4Gbh6GW2FGX-_7860sBW2GNcVz36bJgcW4f81-x4-9hLcVQ88Lp70cr84N709GtzcbpLdW4l8tCY1FZmsMW6XlhqQ4hDRbWVb5mJ183xmwTW8qyQ5F8qxKncW3rpnQB46RsRhW4b8RBB80YCQ5VwQhS45McYlfW1Fx8FX7wc1n7W3DP2Xj3d_4dHW8Kl6hx9czKmsVbmvyN69s0djW5w6m4184nZYRW5_xvKt67V8T6W6WNJnc54RvbTW3FDBND4sckQJN6qxPF0S9-BcW1xq1Zc4lyg94W7JNjZ58RKHlmW3cdj1n7Xp9JlW6NhK_j6_l7CcW2TfNQ23xpPksW7txF_N5H-mHkN7rcp8Z7cDQYN9kf_0hfwHq9VC2sQv42JHPxW959lG52Xm17hW51tdcS6dgM0vV-1GkD8JxYdDW60hzzt82_P-zW1MP5xx65kjRsW5YjK8870SLxSW8pf5JG8cwSZXf5xsZ0-04" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1029" src="https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png" alt="Share on Twitter"></span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444"> </span><span style="color:black"><a href="mailto:?subject=Check%20out%20https%3A%2F%2Fwww.nicheacademy.com%2Fwebinar-talk-to-the-elephant-designing-learning-for-behavior-change%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fwww.nicheacademy.com%2Fwebinar-talk-to-the-elephant-designing-learning-for-behavior-change%3Futm_medium%3Dsocial%26utm_source%3Demail" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028" src="https://static.hubspot.com/final/img/common/icons/social/email-24x24.png" alt="Share on Email"></span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444"><o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 15.0pt 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#6AC8ED;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td valign="top" style="padding:3.75pt 0in 3.75pt 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;border-spacing:0">
<div>
<div id="hs_cos_wrapper_module_14630591637461912">
<p class="MsoNormal" style="line-height:18.0pt"><span style="color:black"><a href="https://www.nicheacademy.com/e3t/Ctc/F9+113/c39Mx04/VWcPph48cv5jV5fTDC5gVZ01W5SJqyG5lnNxFN824DB03qgyTW8wLKSR6lZ3nnW6JhJqS3ZlNQWW2YdCFT6l-_VsW2WDWNS1Kqx48N7kbyPCwNmswW48GTSL5F8J1ZMpBHjFX0qy4W7wVQhs49zSK8W4FzCGJ99mrsLW7jqqRM7y1y7vW7kTqgv3q49qhVXgl5h3bwv8YN1htG0kgPrlSN8xqQ6bKvhQdW6xmsj55P0J-zW500f_N6J9frBVpSN-08hc84gW4MHrBW4VNq9ZW71fCTF799yk-W3gGDzS4HK_dRW8gYmj15XwvvwW1rN_D860sXV0VwSwyN3jQ1-MW1Qh2-c1dgFbCW5xCWQ14q2C8JN7jDc1gL2d2SN8B7qHN2z1WyN4mn05TMqQhpW3czVSw2-Kslff7z81LF04" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="600" height="200" style="width:6.25in;height:2.0833in" id="_x0000_i1027" src="https://www.nicheacademy.com/hubfs/Sanderbeck%20email%20Oct%202024.jpg" alt="Five rating stars with a hand clicking the fifth star and lighting it up"></span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444"><o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 7.5pt 15.0pt 7.5pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 11.25pt 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div id="hs_cos_wrapper_module_1471617814706147018">
<p class="MsoNormal" align="center" style="text-align:center;line-height:18.0pt">
<b><span style="font-family:"Arial",sans-serif;color:#444444">You are invited to join the free webinar:<o:p></o:p></span></b></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 7.5pt 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div id="hs_cos_wrapper_module_1471617783040145659">
<p class="MsoNormal" align="center" style="text-align:center;line-height:150%"><b><span style="font-size:19.5pt;line-height:150%;font-family:"Arial",sans-serif;color:#444444;text-transform:uppercase">The New Basics of Professional Customer Service<o:p></o:p></span></b></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 7.5pt 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div id="hs_cos_wrapper_module_1471617815967147547">
<p class="MsoNormal" align="center" style="text-align:center;line-height:120%"><b><span style="font-size:16.5pt;line-height:120%;font-family:"Arial",sans-serif;color:#444444">Wed Oct 9 at 2:00 pm US Eastern, 11:00 am US Pacific<o:p></o:p></span></b></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div>
<div id="hs_cos_wrapper_module_1472129757342972">
<p style="margin-bottom:12.0pt;line-height:18.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444">The landscape of what customers expect in professional customer service from organizations continues to change at a frantic pace.
What was “good enough” yesterday, likely is “bad enough” to lose a customer today. While we can’t ignore the impact and benefits of the online experience and their impact on how customers view “human-less service”, the need for organizations to provide professional
customer service experiences continues to differentiate the organizations that create loyal customers and fans, versus those that get-by, survive and potentially even fail. <o:p></o:p></span></p>
<p style="margin-bottom:12.0pt;line-height:18.0pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444">Join Andrew Sanderbeck for this interactive and informative program exploring two critical customer service competencies:<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:18.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444">Professional customer service expectations from the eyes of the customer and;<br>
<br>
A road map to creating new internal professional customer service expectations for your organization<br>
<br>
<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt;line-height:18.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444">If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after
the fact.<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div id="hs_cos_wrapper_module_1610477838857469">
<div id="hs_cos_wrapper_module_1610477838857469_">
<p class="MsoNormal" align="center" style="text-align:center;line-height:18.0pt">
<a href="https://www.nicheacademy.com/e3t/Ctc/F9+113/c39Mx04/VWcPph48cv5jV5fTDC5gVZ01W5SJqyG5lnNxFN824DBj5VsrlW95jVnq6lZ3mgN7TgLxpJVfl7W4x89W25v2N6vVG7wjf5Pp8lvV1NQd27xFCxfW5SZx7p6JtGBRW6XsXry64rXWDW9jlDtH7PlVP8W55L1w52dZT9wW12Nj_H2-BwltW6mqhcH5T63bVW7ly2K07D-nlzW2ZMPGv58YkHZW92cvQ-5dfKC0W8vGnVw8NByJDW2RW8nJ2CP3TPW1WZrY35kNrkbW7DmF6f7Y55vVW4QkXwv8YCynGVFnQb360gsFnW68hhyG68JszrW7VT5lq4zK6xzW6sJlXm3TRPJDW2FF_yc3RNTzwW4BXPmc3pM71KVSktpM2F9X_DN9dyP65hYGNqW2JSdyN8xY4sWW8JBFRd4vkx3yVH061g31dB7hW3Z49cY1b70N1W23ghCZ3hzwW4W85z-zB2b_xKmW4cQ_pP17KS3xW3PX9r42q0ZWqW2qJRsf2rtqztW6Nzfdf7M7tdqW3jNB0s3FbpvBN2KFfqBHdn8HV4F6kB1Y-lfSW3R20NV44fBqjW3mpjY211zsQPW1vDmKq2TJ5_8W4dW22h6SvMM3W425n_w3LzbWsW43tNHn4S6-rHW3NcN921PB42Df6mkF8004" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="132" height="48" style="width:1.375in;height:.5in" id="_x0000_i1026" src="https://hsctaimages.net/ctas/v2/public/cs/il/?pg=034ef309-081e-4fab-a384-6743ffd337ae&pid=500824&ecid=ACsprvu2of883zDMeJBlgH_diUVxjFYqR5VHGCSwgADHdxhChulmVA6sAZBM61aGnYAYB_rH83Oc&hseid=326048958&hsic=false" alt="Register Now"></span></a><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444"><o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:15.0pt 7.5pt 7.5pt 7.5pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div>
<div id="hs_cos_wrapper_module_1471615144421120858">
<p class="MsoNormal" style="line-height:18.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444">Regards,<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<div>
<div id="hs_cos_wrapper_module_16105710390411502">
<div id="hs_cos_wrapper_module_16105710390411502_">
<p style="margin-bottom:12.0pt;line-height:18.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#444444">Julie Edwards | Niche Academy<br>
Librarian & Instructional Designer<br>
139 N Hunters Grove Ln #308<br>
Lehi UT, 84043<br>
<a href="mailto:Webinar@nicheacademy.com" target="_blank">Webinar@nicheacademy.com</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#F2F2F2;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%" id="footerTable">
<tbody>
<tr>
<td width="100%" colspan="12" valign="top" style="width:100.0%;padding:15.0pt 15.0pt 15.0pt 15.0pt;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
<div>
<p align="center" style="margin-bottom:12.0pt;text-align:center;line-height:16.1pt">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#999999">Niche Academy 139 N Hunters Grove Ln #308 Lehi, UT 84043 USA
<br>
<br>
You received this email because you are subscribed to Niche Academy Blog and Webinars from Niche Academy.
<br>
<br>
<o:p></o:p></span></p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%">
</td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="1" height="1" style="width:.0083in;height:.0083in" id="_x0000_i1025" src="https://www.nicheacademy.com/e3t/Cto/F9+113/c39Mx04/VWcPph48cv5jV5fTDC5gVZ01W5SJqyG5lnNxFW824Dkb3D1NqT103"></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</div>
</div>
</body>
</html>