<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ligatures:standardcontextual;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
font-size:11.0pt;
font-family:"Aptos",sans-serif;
mso-ligatures:standardcontextual;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:11.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1179467452;
mso-list-type:hybrid;
mso-list-template-ids:-1948995508 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Hello Collective Library Brain,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am reviewing our fee structure for issuing nonresident cards to patrons who are outside of our legal service area. I can tell from the reports issued by LOM that several Michigan libraries offer this type of card and at different rates.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am looking for “best practices” which are justifiable when setting a fee for this service. Howard Miller Library recently moved into the Class V library size according to the LOM classification system with just over 26,000 patrons in
our legal service area and contracted service areas. Our current rate for a nonresident card is $50 and has been set since 2001. We provide limited service with this card, not full access to the LLC collection and materials and no digital access either. I
have no idea how the $50 rate was determined (I became director in Sept 2022) and would like to find the best way to calculate a current and fair rate for this nonresident card service.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have all of Clare’s information that she has given to us about different ways to calculate this fee:<o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Total income (local + other local operational income / Total population served (legal service area + contracted service areas<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Total library expenditures (as detailed in the Annual State Aid Report) / Total population served (legal service area + contracted service areas)<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Or use the total number of households in lieu of total individual population counts when doing the above calculations<o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If your library has a nonresident card, would you be willing to share how you determined the fee you charge for it so that I can see if there is a consensus on how Michigan public libraries calculate these fees? Do you use one of the calculations
above or a different one to determine your fee? I am willing to compile any responses and share with the group for everyone’s edification.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks so much for considering a response to this query <span style="font-family:"Segoe UI Emoji",sans-serif">
😊</span>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Have a wonderful rest of your day.<o:p></o:p></p>
<p class="MsoNormal">Amanda H.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="525" style="width:393.75pt;background:white;border-collapse:collapse">
<tbody>
<tr>
<td width="125" valign="top" style="width:93.75pt;border:none;border-right:solid #B30838 1.0pt;padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="color:black"><a href="https://www.cityofzeeland.com/" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#337AB7;text-decoration:none"><img border="0" width="105" height="107" style="width:1.0916in;height:1.1166in" id="Picture_x0020_1" src="cid:image001.jpg@01DAF302.4D775000" alt="Logo"></span></a></span><o:p></o:p></p>
</td>
<td style="padding:0in 0in 0in 7.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="400" valign="top" style="width:300.0pt;padding:0in 0in 3.75pt 7.5pt">
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#B30838">Amanda Hanson</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0079AC"> </span><b><span style="font-family:"Arial",sans-serif;color:#353535">| Director</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F">Howard Miller Library & Community Center</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:3.75pt 0in 3.75pt 7.5pt">
<p class="MsoNormal" style="line-height:12.75pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535">14 S. Church Street | Zeeland, Michigan, 49464</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"><br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">p:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535"> 616.748.5901</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"> | </span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#C00000">c</span></b><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535"> 616.368.9567<br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">e:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535"> </span><span style="color:black">ahanson</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">@cityofzeeland.com</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"> | </span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">w:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="http://www.cityofzeeland.com/"><span style="color:black;text-decoration:none">www.cityofzeeland.com</span></a></span><o:p></o:p></p>
</td>
</tr>
<tr>
<td valign="bottom" style="padding:3.75pt 0in 0in 7.5pt"></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>