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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Lansing Community College Library is seeking a FT Customer Relations Specialist. The position provides information about library services and technology assistance to external
and internal customers. For more details, please see the complete job description below. To apply, please visit
<a href="https://jobs.lcc.edu/en/job/493023/ft-professional-support-customer-relations-specialistlibrary">
jobs.lcc.edu</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Title:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> FT Professional Support - Customer Relations Specialist-Library<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">This posting is open until filled</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The date after which applications are not guaranteed review is:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> 8/10/2023<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hours Per Week:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">40 Hours<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Compensation Type: </span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hourly Salary<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">New Hire Starting Pay:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">$18.66 - $20.89<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Employee Classification:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> FT Support Staff- Union<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Level:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> FT Support-5<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Division:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> Academic Affairs Division - 40000<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Department:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> Library Technology Resources - 20550<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Campus Location:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> LCC Downtown Campus<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Position Type:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Regular/Continuing<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Bargaining Unit:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">ESP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">To view the applicable labor contract, visit the
<a href="https://links.dc4.pageuppeople.com/ss/c/FZq5bPbA2uF38IDtHm2GoyPpmJKofNChFLK4M1FQIPWyGXQP0QutIC5Kh1BMvOp-oEGY3Lv-0-0Yzxcm9YO56Q/3xz/um_ul4ItTlaUD3jWK2LETA/h1/-DvOcgiCqRLmB9FVg4spClTiPmvDTopB7kWiIkrn_SY" target="_blank" title="Labor Relations web site">
<span style="color:blue">Labor Relations web site</span></a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">For information about the benefits offered, please visit the
<a href="https://links.dc4.pageuppeople.com/ss/c/3Zb5RhPyzttRmVmSPSOoAHniiPK0ic66lAVZXTTiN-3WN2388nhl8pMM4qKDew5_ic0gjE8b4b4azMWR2nCACA/3xz/um_ul4ItTlaUD3jWK2LETA/h2/PmYdOgIJCushdh9wlgKesacEWMwuDsBW-GXrVHZY-W8" target="_blank">
<span style="color:blue">Benefits web site</span></a>.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">Job Summary:<o:p></o:p></span></b></p>
<p class="MsoNormal">Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Library by utilizing independent and analytical
decision making skills. This position will access, interpret, and apply institutional requirements to inform and instruct students to access and utilize academic resources, schedule and reserve library spaces, materials, and collaborate with other campus departments
and programs to support and promote student success. This position will serve as the backup to the Academic Technology Resources Manager of the department to manage, procure and track the various academic resources required for students, the department faculty
and staff. Ability to work both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate
a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to LCC’s Guiding Principles.<o:p></o:p></p>
<p class="MsoNormal"><i>Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.</i><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">Required Qualifications:<o:p></o:p></span></b></p>
<p class="MsoNormal">Associate's Degree from a regionally accredited institution of higher education, or the equivalent combination of education and/or relevant work experience.<br>
<br>
Demonstrated customer service experience and committee to service excellence.<br>
<br>
Experience using Microsoft Office Suite software (e.g. Outlook, Word, Excel, Access, PowerPoint).<br>
<br>
Demonstrated oral and written communication skills.<br>
<br>
Experience in a library setting<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">Preferred Qualifications:<o:p></o:p></span></b></p>
<p class="MsoNormal">Demonstrated experience working in higher educational setting.<br>
<br>
Demonstrated experience with diverse populations.<br>
<br>
Experience using College software (e.g. Banner, D2L, and MyLCC).<br>
<br>
Understanding of appointment scheduling processes and software.<br>
<br>
Experience managing or maintaining in a library setting<br>
<br>
Experience using an Integrated Library System<o:p></o:p></p>
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<p class="MsoNormal"><i>Lansing Community College is an equal opportunity, educational institution/employer.</i><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">John Szilagyi <o:p></o:p></p>
<p class="MsoNormal">(he/him/his) <o:p></o:p></p>
<p class="MsoNormal">Director of the Library <o:p></o:p></p>
<p class="MsoNormal">Lansing Community College <o:p></o:p></p>
<p class="MsoNormal">517-483-1650<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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