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<p class="MsoNormal"><b><u><span lang="EN">CIRCULATION ASSISTANT<o:p></o:p></span></u></b></p>
<p class="MsoNormal">CPL is a dynamic library with a diverse patron base and a friendly staff. We are seeking a Circulation Assistant who enjoys being busy, and likes working with a variety of audiences. Circulation Assistants primarily work at our Main Check
Out Desk, issuing library cards and handling patron questions about their card account and library services.<span lang="EN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN">SCHEDULED HOURS AND COMPENSATION<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo1"><span lang="EN">Twenty (20) hours per week
<b> </b><o:p></o:p></span>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="mso-list:l3 level2 lfo1"><span lang="EN">Monday 3:00-9:00 PM<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level2 lfo1"><span lang="EN">Thursday 2:00-9:00 PM<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level2 lfo1"><span lang="EN">Alternating Friday/Saturday 11:00-6:00 PM and one Sunday per month<o:p></o:p></span></li></ul>
</li><li class="MsoNormal" style="mso-list:l3 level1 lfo1"><span lang="EN">$16.05 – 18.87 per hour<o:p></o:p></span></li></ul>
<p class="MsoNormal"><b><span lang="EN"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b>APPLICATION INFORMATION<o:p></o:p></b></p>
<p class="MsoNormal">If you are interested in joining our team, please submit a complete application packet to:
<o:p></o:p></p>
<p class="MsoNormal">Marian Nicholson, Department Head – Business Services <o:p></o:p></p>
<p class="MsoNormal">Canton Public Library <o:p></o:p></p>
<p class="MsoNormal">1200 S. Canton Center Road <o:p></o:p></p>
<p class="MsoNormal">Canton, MI 48188 <o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:jobs@cantonpl.org">jobs@cantonpl.org</a> <o:p>
</o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Applications will be accepted until </b><b><span lang="EN">6:00 PM on Sunday, July 30, 2023.</span></b><b><o:p></o:p></b></p>
<p class="MsoNormal">Only complete application packets (that include a current <a href="https://www.cantonpl.org/wp-content/uploads/sites/106/2021/08/CPL_Employment_Application.pdf">
CPL application form</a>, resume and cover letter) will be considered. Incomplete application packets will not be reviewed.
<span lang="EN"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u><o:p><span style="text-decoration:none"> </span></o:p></u></b></p>
<p class="MsoNormal"><b>POSITION SUMMARY<o:p></o:p></b></p>
<p class="MsoNormal">Under the direct supervision of the Circulation Services Supervisor, the Circulation Assistant provides direct and indirect services to library patrons. The nature of the work requires evening and weekend hours. This is a regular part-time
position and is non-exempt from overtime under FLSA guidelines.<b><o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>PRIMARY DUTIES AND RESPONSIBILITIES <o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Responds to patron questions regarding their library account.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Refers patron queries and issues beyond their scope of authority to the Circulation Services Supervisor, Department Head or Director.
<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Responsible for issuing and renewing library cards according to established policies; accurately and efficiently checks out materials to qualified cardholders.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2"><a name="_Hlk130982777">Alerts patrons of fees and other charges to their account; processes payments for such according to established procedures.<o:p></o:p></a><span style="mso-bookmark:_Hlk130982777"></span></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Accurately and efficiently checks in returned materials.<o:p></o:p>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="mso-list:l4 level2 lfo2">Reviews returned materials for completeness and condition.
<o:p></o:p></li><li class="MsoNormal" style="mso-list:l4 level2 lfo2">Follows up with patrons who have returned incomplete or damaged items.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l4 level2 lfo2">Resolves exceptions according to established practices and procedures.<o:p></o:p></li></ul>
</li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Responsible for generating and transmitting library overdue notices and bills, and updating patron records with hold or fee information.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Responsible for maintenance of the Hold Shelf, including use of the library’s automation system to run required hold reports.
<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Assists patrons in the use of self-check stations and equipment, including the purchase, reloading and use of prepaid copy cards.<b><o:p></o:p></b></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Responds to gate alarm when it sounds.
<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Enforces library policies using a polite and professional approach.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Writes detailed, clear and concise incident reports, obtaining case numbers in the event of police involvement.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Supports Community Relations or Building Monitor with patron interactions regarding meeting room reservations.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Assist with programs and outreach, including set-up, clean-up, manning stations and general assistance as assigned.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Maintains neat and orderly library appearance throughout each shift.<o:p></o:p></li></ul>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>OTHER DUTIES AND RESPONSIBILTIES<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Assists in other Circulation Services workgroups as directed.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Stays informed of library news and events via review of all forms of library communication: website, email, SharePoint, library newsletter and blog. Contributes content as appropriate.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l4 level1 lfo2">Accepts special assignments or duties in support of the library’s goals and objectives. Serves on workgroups/committees and participates in initiatives as assigned.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>REQUIRED QUALIFICATIONS AND SKILLS<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Basic knowledge typically associated with the completion of a high school diploma.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">High-level verbal and written communication skills; ability to deliver tactful and decisive explanations to an audience not always receptive to the information being communicated.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Consistent display of public service attitude that reflects the library’s values.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Ability to work effectively with a diverse public; including children and teenagers.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span lang="EN">Ability to effectively exercise initiative and independent judgment, and assume responsibility without close supervision.</span><o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Ability to maintain discretion in handling confidential library matters.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Familiarity with Microsoft Office applications and common office equipment, cash register and credit card equipment.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Efficient and accurate keyboarding and data entry.<o:p></o:p></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-left:-.25in;mso-list:l2 level1 lfo4">Punctuality and dependability.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>PREFERRED QUALIFICATIONS<o:p></o:p></b></p>
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<li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5">Prior experience in a public library or comparable customer service experience.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5">Familiarity with Innovative Interfaces Inc.’s Sierra automation system.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5"><span lang="EN">Knowledge of library operations and services, including an understanding of and adherence to the privacy rights of patrons.</span><o:p></o:p></li></ul>
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<p class="MsoNormal"><b>ESSENTIAL FUNCTIONS<o:p></o:p></b></p>
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<li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5">Sufficient physical agility to stand, walk, bend, stoop, reach, sit, lift up to 40 lbs., and push carts weighing up to 200 lbs.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5">Manual dexterity and visual acuity sufficient to grab, hold, and shelve materials and read small print on labels.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5">Ability to efficiently review, comprehend and produce a wide variety of materials in both electronic and hard copy form.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5">Ability to communicate clearly and effectively, in writing and verbally.<o:p></o:p></li><li class="MsoNormal" style="margin-left:-.25in;mso-list:l0 level1 lfo5">Ability to work effectively under stressful conditions in a fast-paced environment.<o:p></o:p></li></ul>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><i>Canton Public Library is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need. Reasonable accommodations may be made to enable individuals with disabilities to
perform essential functions. <o:p></o:p></i></p>
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<p class="MsoNormal"><i>This job description is not a contract between the library and the employee, nor an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas. The library reserves
the right to revise this job description at its discretion.</i><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:#002060">Marian Nicholson</span></b><span style="color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:#002060">Department Head – Business Services</span></b><span style="color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060"><a href="mailto:nicholsonm@cantonpl.org"><span style="color:#002060">nicholsonm@cantonpl.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#002060"><a href="http://www.cantonpl.org/" target="_blank"><span style="color:#002060">Canton Public Library</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;color:#002060">1200 S. Canton Center Rd., Canton, MI 48188</span><span style="color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#002060">734-397-0999 x1066</span><span style="color:#002060"><o:p></o:p></span></p>
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