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<title>Register for an April 5 De-Escalation Training</title>
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<p class="MsoNormal"><span style="font-size:14.0pt">FYI – MiOSHA grant sponsored training that might be of interest.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Take care!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Clare<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal">Clare D. Membiela, MLS, J.D.<o:p></o:p></p>
<p class="MsoNormal">Library Law Consultant<o:p></o:p></p>
<p class="MsoNormal">Library of Michigan<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:MembielaC@michigan.gov"><span style="color:#0563C1">MembielaC@michigan.gov</span></a><o:p></o:p></p>
<p class="MsoNormal">517-335-8132<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">The research and resources above are for informational purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain advice with respect to any particular issue
or problem.<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Edwardian Script ITC";color:black">“</span><span style="font-size:22.0pt;font-family:"Edwardian Script ITC";color:black">The dissemination of ideas can accomplish nothing if otherwise willing addressees
are not free to receive and consider them. It would be a barren marketplace of ideas that had only sellers and no buyers.”
</span><i><span style="font-size:14.0pt;font-family:"TimesNewRomanPS-ItalicMT",serif">Lamont v. Postmaster General</span></i><span style="font-size:14.0pt;font-family:"TimesNewRomanPSMT",serif">, 381 U.S. 301</span><i><span style="font-size:14.0pt"><o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt">Having a diverse selection of reading materials for all ages builds literacy skills, engagement, and greater understanding.<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="217" height="130" style="width:2.2604in;height:1.3541in" id="Picture_x0020_2" src="cid:image001.png@01D95B40.0B1C5120"></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Michigan Occupational Safety and Health Administration <LEO@govsubscriptions.michigan.gov>
<br>
<b>Sent:</b> Monday, March 20, 2023 1:41 PM<br>
<b>To:</b> Membiela, Clare (MDE) <MembielaC@michigan.gov><br>
<b>Subject:</b> Register for an April 5 De-Escalation Training<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt;font-family:"Helvetica",sans-serif;color:white">Learn De-Escalation Techniques
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:gd_top"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:gd_top"></span><span style="mso-bookmark:gd_top"><span style="color:black"><img border="0" width="600" height="110" style="width:6.25in;height:1.1458in" id="_x0000_i1030" src="https://content.govdelivery.com/attachments/fancy_images/MILEO/2022/03/5667016/4014923/leo-miosha-govd-original_crop.png" alt="LEO/MIOSHA Header"></span></span><span style="mso-bookmark:gd_top"></span><span style="mso-bookmark:gd_top"><o:p></o:p></span></p>
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<p align="center" style="margin-bottom:12.0pt;text-align:center"><em><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">This message is being sent as a courtesy from the Center for Workplace Violence Prevention, a MIOSHA Consultation
Education and Training (CET) grantee.</span></em><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323"><o:p></o:p></span></p>
<h1 align="center" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;text-align:center">
<span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#003D50">De-Escalation Training on
<br>
April 5, 2023<o:p></o:p></span></h1>
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<span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#003D50">April 5 — De-Escalation Training<o:p></o:p></span></h3>
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<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif">Time: </span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif">Cost: </span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif">Location:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif">Registration (required):</span></strong><o:p></o:p></p>
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<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">Check-in: 12:30 PM<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">Course: 1:00PM - 4:00PM<o:p></o:p></span></p>
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<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">FREE<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">This program is funded by a MIOSHA CET Grant<o:p></o:p></span></p>
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<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">Monroe Community College<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">La-Z-Boy Theater<br>
Building Z<br>
1555 Raisinville Rd.<br>
Monroe, MI 48161<o:p></o:p></span></p>
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<p style="margin-bottom:12.0pt"><strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flnks.gd%2Fl%2FeyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDAsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMzAzMjAuNzM2NzEwMTEiLCJ1cmwiOiJodHRwczovL3d3dy50aGVpbXQub3JnL2V2ZW50LWRldGFpbHMvdmVyYmFsLWRpZmZ1c2lvbi1kZS1lc2NhbGF0aW9uLXdpdGgtdGhlLWRpZmZpY3VsdC1pbmRpdmlkdWFsLW1vbnJvZT91dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9Z292ZGVsaXZlcnkifQ.Jbzr-KHmnQkIsSTIfDMjCvw5zuRnaGpnNZeKxW9Og4M%2Fs%2F1366448368%2Fbr%2F156445243692-l&data=05%7C01%7Cmembielac%40michigan.gov%7C37b2cd0c6a6c40b315b408db296a4a00%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C638149308718127912%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oLjZsgHuC0fB7vq%2BnawMGIZO8RlQCeU8Ft5WLA00mds%3D&reserved=0" target="_blank"><span style="color:#4C9BD2">Register
Online</span></a></span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323"><o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">For more information, please contact
<br>
Chief Charles Abel<br>
734-457-6007<o:p></o:p></span></p>
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<p align="center" style="margin-bottom:12.0pt;text-align:center"><em><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">Registration is LIMITED and Required.
</span></b></em><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p style="margin-bottom:12.0pt"><strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">About the Training:</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323"><o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><em><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">With concerns generated by COVID-19, Ukraine, social unrest, inflation, violence in schools and the workplace, some people may have feelings of emotional
distress, personal problems and anger. Sometimes these feelings of uncertainly, are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn
verbal diffusion techniques to better manage these encounters.</span></em><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323"><o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1">
<strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The Landscape of Work-Life Stresses that Affect People</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ol>
<ol start="2" type="1">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
<strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Types of Difficult Individuals</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ol>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level2 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">In Office / Work Environments<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level2 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">The Entitled Patron<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level2 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">The Angry Customer<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level2 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">In Community Settings<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level2 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Co-Workers / Contractors<o:p></o:p></span></li></ul>
</ul>
<ol start="3" type="1">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4">
<strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Situational Awareness – Identifying Confrontations
</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ol>
<ul type="disc">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Did You See It Coming?<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">The “Fight of Flight” Reaction when encountering, anger, threats or possible assaultive behaviors<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Paradigm Shift: Seeing the World Differently<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Understanding Risks that You May See!<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Monitoring your Own Reactions<o:p></o:p></span></li></ul>
<ol start="4" type="1">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6">
<strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Identifying the Potentially Distressed Person
</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ol>
<ul type="disc">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Affective versus Predatory Violence<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Behavioral Indicators of the Potentially Aggressive Customer / Individual<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Aggressive Non-Verbal, Pre-Attack Indicators<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Verbal Threats<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Sudden Assault<o:p></o:p></span></li></ul>
<ol start="5" type="1">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l8 level1 lfo8">
<strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Verbal Diffusion –De-Escalation Strategies</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ol>
<ul type="disc">
<li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Decision-Making in Difficult Situations<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Seven “Sins” to Avoid with Challenging People<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">“Rules of Engagement” with Challenging and Distressed People<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">ABCs of Verbal Diffusion<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Active Listening Skills<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Empathic Communications<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Setting Limits<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Assessing and Managing Threats<o:p></o:p></span></li><li class="MsoNormal" style="color:#232323;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo9">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">“Exit Strategies” in Unsafe Situations<o:p></o:p></span></li></ul>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">This MIOSHA CET program is designed to encourage participants to understand types of violent threats and to assist employers enhance their existing health
and safety program capabilities.<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">Trainer: Dr. Kenneth Wolf, <a href="mailto:kwolfphd@theimt.org" target="_blank"><span style="color:#4C9BD2">kwolfphd@theimt.org</span></a>, 248-217-1677<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">Dr. Kenneth Wolf has conducted Violence Prevention and Threat Assessment trainings for the United States Postal Service, UAW-General Motors, UAW, Chrysler,
Eaton Corporation, Intel, Pinkerton, DTE Energy, the United States Army, Los Alamos National Laboratory, municipalities, Fortune 500 Companies, schools, Houses of Worship and healthcare facilities. <o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">He has assisted organizations develop Comprehensive Workplace Violence Prevention, Programs, train Threat Assessment Teams, conduct Active Shooter Survival
Training and Exercises, design Crisis Recovery Programs, through MIOSHA CET grant programs.<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">______________________________________<o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">This program is co-sponsored by:
</span></strong><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323"><br>
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#232323">Monroe Community College<br>
MIOSHA CET Division <br>
Center for Workplace Violence Prevention <br>
Incident Management Team, Inc.<o:p></o:p></span></p>
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</tr>
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