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<p class="MsoNormal"><a name="_Hlk121837039"><span style="font-size:12.0pt">If your library does home delivery, we would appreciate learning from you!<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt">We currently offer a Books by Mail service where we select books for patrons who are homebound and send them books via USPS. We would like to expand our home delivery
service, perhaps making it faster, and open to anyone. <o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt">Do you restrict the number of items a patron can have delivered? If so, what are your restrictions? How do you do this without spending a lot of staff time? We are
on Sierra and use BiblioCommons, and believe that restricting items may cost us more staff time than simply delivering what patrons want when they want it.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt">If you do not restrict the number of items patrons can receive, are you overwhelmed with requests and power users?<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt">How do you deliver your items? Staff? Volunteers? Outside delivery company? How do you organize items for streamlined delivery?<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk121837039"><span style="font-size:12.0pt">How do you get items returned?
</span></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If folks respond to me off list, I will compile. Apologies if this has been covered recently.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Lisa Craig<o:p></o:p></p>
<p class="MsoNormal">Collection Development Specialist<o:p></o:p></p>
<p class="MsoNormal">Canton Public Library, Canton MI<o:p></o:p></p>
<p class="MsoNormal">734.397.0999 x1253<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:craigl@cantonpl.org"><span style="text-decoration:none">craigl@cantonpl.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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