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<div>We would charge the replacement cost plus a service fee of $5 for any materials that a patron ruined. Continued destruction of materials would warrant a conversation with the patron.</div>
<div>Lisa</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Michlib-l <michlib-l-bounces@mcls.org> on behalf of Susan Wess via Michlib-l <michlib-l@mcls.org><br>
<b>Sent:</b> Monday, December 5, 2022 5:51 PM<br>
<b>To:</b> Maria Halvorsen <gardellm@libcoop.net>; michlib-l@mcls.org <michlib-l@mcls.org><br>
<b>Subject:</b> Re: [Michlib-l] Damaged Items</font>
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<div dir="ltr">Patron should be charged. </div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Michlib-l <michlib-l-bounces@mcls.org> on behalf of Maria Halvorsen via Michlib-l <michlib-l@mcls.org><br>
<b>Sent:</b> Monday, December 5, 2022 4:31:54 PM<br>
<b>To:</b> michlib-l@mcls.org <michlib-l@mcls.org><br>
<b>Subject:</b> [Michlib-l] Damaged Items</font>
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<p>Hey all,</p>
<p>I'm seeking some advice on this lovely Monday afternoon. We've been having a recurring issue with a patron damaging new items. The items are returned with a very intense odor, staining, general discoloration, and even small debris on the exterior of the
book or in between the pages. We have very strong reason to believe that the staining and odor is from animal urine.</p>
<p>My first instinct is to simply discard the items, since they were all kept together in what appears to be a urine-stained bag with a very similar odor. While some books are in better condition than others upon return, we have some concerns about putting
any of them back into the collection. While we have the means to remedy odor, we simply don't have a good way to sanitize them. That said, I'm not sure what the best practice is here and I hate to lose so many new titles at once. </p>
<p>Does anyone have experience with this? What are your related policies? Any advice would be most welcome! </p>
<p>Thanks in advance, </p>
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</p>
<div class="x_x_pre" style="margin:0; padding:0; font-family:monospace"><img width="107" height="97" data-outlook-trace="F:1|T:1" src="cid:6f154e394729d50d9f003f0db6ecb604@libcoop.net"></div>
<div class="x_x_pre" style="margin:0; padding:0; font-family:monospace"><span style="font-family:verdana,geneva,sans-serif">Maria Halvorsen (She/Her)</span></div>
<div class="x_x_pre" style="margin:0; padding:0; font-family:monospace"><span style="font-family:verdana,geneva,sans-serif">Fraser Public Library</span></div>
<div class="x_x_pre" style="margin:0; padding:0; font-family:monospace"><span style="font-family:verdana,geneva,sans-serif"><em>Cataloging and Reference Librarian</em></span></div>
<div class="x_x_pre" style="margin:0; padding:0; font-family:monospace"><span style="font-family:verdana,geneva,sans-serif">(586) 293-2055</span></div>
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