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<p class="MsoNormal">Hi Julianne and everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are also interested in starting a service for homebound patrons and would be interested to hear how these programs are put together – how do you find the homebound patrons to serve and how is the service tracked, similar to what Julianne
was asking in the below email. Any information shared would be appreciated! My direct email is:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="mailto:ahanson@cityofzeeland.com">ahanson@cityofzeeland.com</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And I would be interested in a summary of information you receive specific to your question, Julianne. I can summarize any responses I receive as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance for sharing your collective knowledge <span style="font-family:"Segoe UI Emoji",sans-serif">
😊</span>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Have a great day,<o:p></o:p></p>
<p class="MsoNormal">Amanda Hanson<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black"><a href="https://www.cityofzeeland.com/" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#337AB7;text-decoration:none"><img border="0" width="105" height="107" style="width:1.0937in;height:1.1145in" id="Picture_x0020_1" src="cid:image001.jpg@01D8EF5C.E56AEFD0" alt="Logo"></span></a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#B30838">Amanda Hanson</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0079AC"> </span><b><span style="font-family:"Arial",sans-serif;color:#353535">| Director</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F">Howard Miller Library & Community Center</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:12.75pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535">14 S. Church Street | Zeeland, Michigan, 49464</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"><br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">p:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535"> 616.748.5901</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"> | c</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535"> 616.368.9567<br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">e:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#353535"> </span><span style="color:black">ahanson</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">@cityofzeeland.com</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"> | </span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B30838">w:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#444444"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="http://www.cityofzeeland.com/"><span style="color:black;text-decoration:none">www.cityofzeeland.com</span></a></span><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Michlib-l <michlib-l-bounces@mcls.org> <b>On Behalf Of
</b>Julianne Novetsky via Michlib-l<br>
<b>Sent:</b> Wednesday, November 2, 2022 5:01 PM<br>
<b>To:</b> michlib-l@mcls.org<br>
<b>Subject:</b> [Michlib-l] Keeping track of outreach patrons advice<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><strong><span style="font-size:13.5pt;font-family:"Calibri",sans-serif;color:red">Attention:
</span></strong><span style="font-size:13.5pt;color:red">This email was sent to City of Zeeland / Zeeland BPW from an
<strong><i><u><span style="font-family:"Calibri",sans-serif">external source</span></u></i></strong>. Please be extra vigilant when opening attachments or clicking links.</span><o:p></o:p></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Hello, <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">My library has recently begun providing delivery of library materials to patrons who are homebound. As this is a new service, we only have a few people that are currently
signed up for the program. I am able to communicate with the patrons directly via phone or email to set up a time to drop off and pick up their items. This may become more difficult as the program continues to grow. <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">My main concern is how to keep everything organized. What tools do you use to keep track of your homebound patrons and when their items are due? Do you have a set delivery
schedule, or do you try to be flexible about when you deliver items?<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Most of the patrons I work with do not request specific books. I work with them to find out what types of materials they are interested in. Based on what they tell me,
I choose some books that I think they will like. If your library does this, how do you keep track of the books you have given them in the past? <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"> So far, I have been keeping notes for myself, but I would like it to be accessible to other library staff in my absence. <span class="contentpasted0"><span style="background:white">I
think some sort of spreadsheet would work the best for what I am getting at, but I am having a difficult time visualizing it. If, for example, you use Excel, do you have a tab for each patron? </span></span> I would really appreciate if anyone could share
an example of how they keep track of this information.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"> If anyone else is interested, I can summarize the ideas that are shared with me. <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Thanks so much for your help! <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Julianne Novetsky<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Outreach Services<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Warren Civic Center Library<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">One City Square, Suite 100<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Warren, MI 48093-2396<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">586-751-0770 ext 5004<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><a href="mailto:jnovetsky@cityofwarren.org">jnovetsky@cityofwarren.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">My Pronouns: She/Her/Hers </span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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