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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0">At times, we have patrons who are unable to access their email from a
desktop computer (forgotten password, usually; recovery process likely too complicated or time consuming) and they need to send a scanned document to someone. We have, in the past, assisted them in scanning docs to pdf files and then library staff emailed
them from the library’s general email account. Recently, we were asked to email medical forms/records and staff were uncomfortable interacting with patron medical documents. An alternative would be to fax such documents but that can become expensive for
multi-page items.</span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0">So, we’re looking at alternative methods for handling such situations
that serve our patrons, but also don’t leave us open to any liabilities or other concerns. </span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0">We’ve discovered that an Office Max about 10 miles away will scan and
email documents so we can refer patrons</span><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0"></span><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0">
there, but we’re wondering the following:</span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="ContentPasted0" style="font-family: Candara, Optima, sans-serif;">How do you handle situations in which a patron cannot access their email in order to send (or receive) documents
from a third party?</span></p>
</li><li dir="ltr" style="list-style-type:decimal;font-size:13pt;font-family:Candara, Optima, sans-serif;color:#000000">
<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="ContentPasted0" style="font-family: Candara, Optima, sans-serif;">What (if any) issues have you encountered in either sending/receiving documents in this way?</span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="ContentPasted0" style="font-family: Candara, Optima, sans-serif;">If you don’t offer this service, what alternatives do you offer?</span></p>
</li><li dir="ltr" style="list-style-type:decimal;font-size:13pt;font-family:Candara, Optima, sans-serif;color:#000000">
<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="ContentPasted0" style="font-family: Candara, Optima, sans-serif;">Do you have any policy statements that describe how you handle such situations (e.g. emailing or NOT emailing
specific types of documents (legal, medical, employment, etc.)? If so, would you please share?<br>
</span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0">Please reply offline and we’ll be happy to compile information to share
with anyone who requests it. </span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0">Thanks in advance!</span></p>
<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0"><br>
</span></p>
<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size: 13pt; font-family: Candara, Optima, sans-serif; color: rgb(0, 0, 0);" class="ContentPasted0">Barbara<br>
</span></p>
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<p style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Cambria,Georgia,serif">Barbara Beaton</span></p>
<p style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Cambria,Georgia,serif">Assistant Director/Reference Librarian</span></p>
<p style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Cambria,Georgia,serif">Milan Public Library</span></p>
<p style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Cambria,Georgia,serif">Milan, MI 48160</span></p>
<p style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Cambria,Georgia,serif">734-439-1240</span></p>
<p style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><a href="http://www.milanlibrary.org" class="OWAAutoLink"><span style="font-family:Cambria,Georgia,serif">www.milanlibrary.org</span></a></p>
<p style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Cambria,Georgia,serif">she/her</span></p>
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