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<p class="MsoNormal">Lansing Community College Library has open positions for our customer service desk. The complete job description and link for applying can be found on
<a href="https://jobs.lcc.edu/en/job/492751/pt-support-help-zone-support">LCC’s jobs site</a>. The complete job description is found below.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p><strong>Job details </strong><o:p></o:p></p>
<p>Job Number: 492751 <br>
Job Title: PT Support - Help Zone Support <br>
Opening date: Jun 14, 2022 8:00am <br>
Closing date: <br>
Summary: Provide customer service, technical support, and frontline assistance to students, faculty and staff in the TLC Help Zone and West Campus Technology Resource Center. Model excellent customer service, resolve problems and respond to requests.<o:p></o:p></p>
<p>Description: <o:p></o:p></p>
<p><strong>Title:</strong> PT Support - Help Zone Support<o:p></o:p></p>
<p><strong>This posting is open until filled</strong><o:p></o:p></p>
<p><strong>The date after which applications are not guaranteed review is:</strong> 6/29/2022<o:p></o:p></p>
<p><strong>Hours Per Week: </strong>Up to 28 Hours<o:p></o:p></p>
<p><strong>Compensation Type: </strong>Hourly Salary<o:p></o:p></p>
<p><strong>New Hire Starting Pay: </strong>$11.59 - $13.10<o:p></o:p></p>
<p><strong>Employee Classification:</strong> PT Support Staff- Union<o:p></o:p></p>
<p><strong>Level:</strong> PT Support-S3<o:p></o:p></p>
<p><strong>Division:</strong> Academic Affairs Division - 40000<o:p></o:p></p>
<p><strong>Department:</strong> Library Technology Resources - 20550<o:p></o:p></p>
<p><strong>Campus Location:</strong> LCC Downtown Campus<o:p></o:p></p>
<p><strong>Position Type: </strong>Regular/Continuing<o:p></o:p></p>
<p><strong>Bargaining Unit: </strong>PTCTU<o:p></o:p></p>
<p>To view the applicable labor contract, visit the <a href="https://links.dc4.pageuppeople.com/ss/c/FZq5bPbA2uF38IDtHm2GoyPpmJKofNChFLK4M1FQIPWyGXQP0QutIC5Kh1BMvOp-oEGY3Lv-0-0Yzxcm9YO56Q/3mw/SFZi3x2PQxOQJI5XqRvIfA/h0/7qhLpktc_LizMb2e0c-c6CRlQHcXf8bd0anZ8EX3vvQ" target="_blank" title="Labor Relations web site">
Labor Relations web site</a>.<o:p></o:p></p>
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<h5>Job Summary:<o:p></o:p></h5>
<p>Provide customer service, technical support, and frontline assistance to students, faculty and staff in the TLC Help Zone and West Campus Technology Resource Center. Model excellent customer service, resolve problems and respond to requests.<o:p></o:p></p>
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<h5>Required Qualifications:<o:p></o:p></h5>
<p>High School Diploma<br>
<br>
Customer Services Experience<br>
<br>
Familiarity with a variety of computer technologies.<br>
<br>
Excellent interpersonal skills.<o:p></o:p></p>
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<h5>Preferred Qualifications:<o:p></o:p></h5>
<p>Associate’s Degree<br>
<br>
Experience working in an academic setting<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sincerely, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">John Szilagyi <o:p></o:p></p>
<p class="MsoNormal">(he/him/his)<o:p></o:p></p>
<p class="MsoNormal">Director of the Library<o:p></o:p></p>
<p class="MsoNormal">Lansing Community College <o:p></o:p></p>
<p class="MsoNormal">517-483-1650<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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