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<div class="WordSection1">
<p class="MsoNormal" style="line-height:normal"><b><u>INFORMATION TECHNOLOGY SUPPORT ASSISTANT<o:p></o:p></u></b></p>
<p class="MsoNormal" style="line-height:normal"><b>POSITION SUMMARY<o:p></o:p></b></p>
<p class="MsoNormal" style="text-align:justify;line-height:normal">Under the management of the Information Technology Department Head, Information Technology Support staff assists the IT Technician and Systems Administrator in deploying, maintaining, diagnosing
 and fixing problems with computer systems that are noticeable to a significant part of the organization and large numbers of patrons.<span style="color:red"> 
</span>The IT Support Assistant responds to problems with hardware, software, network services and desktop applications. The nature of the work requires evening and weekend hours. This is a regular part-time position and is non-exempt from overtime under FLSA
 guidelines. <o:p></o:p></p>
<pre><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">REQUIRED QUALIFICATIONS AND SKILLS<o:p></o:p></span></b></pre>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><b>High School diploma or equivalent.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>One year of experience with<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Support of PCs, printing systems, smart phones, tablets and mobile technologies, and both wired and wireless networks.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>PC imaging and deployment, including setup and device driver installation.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Microsoft Windows desktop operating systems (OS) and the Microsoft Office Suite.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Installation of web browsers and applications (such as Adobe Acrobat Reader, streaming apps and webinar apps).<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Desktop security products (such as anti-virus, anti-malware, anti-spam, VPN configuration, etc.).<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;text-align:justify;line-height:normal">
<b>SCHEDULED HOURS AND COMPENSATION<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Twenty (20) hours per week<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>$11.85 – $13.95 per hour<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Prorated vacation time, sick leave and holidays<o:p></o:p></p>
<p class="MsoNormal" style="line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:normal"><b>APPLICATION INFORMATION: <o:p>
</o:p></b></p>
<p class="MsoNormal" style="line-height:normal">Only complete application packets (that include a current
<a href="https://www.cantonpl.org/wp-content/uploads/sites/106/2021/08/CPL_Employment_Application.pdf">
CPL application form</a>, resume and cover letter) <b>received or postmarked by 9:00 PM on Friday, August 12, 2022</b> will be considered. Incomplete application packets will not be reviewed.
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:normal"><b>Submit complete application packets to:
<o:p></o:p></b></p>
<p class="MsoNormal" style="line-height:normal">Marian Nicholson – Business Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:normal">Canton Public Library <o:p></o:p></p>
<p class="MsoNormal" style="line-height:normal">1200 S. Canton Center Road <o:p></o:p></p>
<p class="MsoNormal" style="line-height:normal">Canton, MI 48188 <o:p></o:p></p>
<p class="MsoNormal" style="line-height:normal"><a href="mailto:jobs@cantonpl.org">jobs@cantonpl.org</a>
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:normal"><b><u>FULL JOB POSTING: <o:p></o:p></u></b></p>
<p class="MsoNormalCxSpLast" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal">
<b>PRIMARY DUTIES AND RESPONSIBILITIES<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Assists with setup, configuration, imaging, installation,  routine maintenance and inventory of computer hardware, software, peripherals and printers.
<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Assists with troubleshooting network connectivity and client access problems, including those associated with servers, switches, desktops and cabling.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Provides second-tier support to staff and patrons and patron use of technology by identifying basic computer problems and guiding users through corrective steps.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Responds to IT problem reports and provides input to corresponding IT incident or problem reports.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Assists with staff training initiatives and helps improve staff’s technology capability by documenting routine computing tasks. Participates in promoting IT security awareness.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.25in;mso-add-space:auto;line-height:normal">
<o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal">
<b>GENERAL DUTIES AND RESPONSIBILITIES<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l4 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Stays informed of library news and events via review of all forms of library communication: website, email, SharePoint, library newsletter and blog. Contributes content as appropriate.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l4 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Participates in staff training, committees, work groups, blogging, and accepts other assignments or duties in support of the library’s goals and objectives.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:101%;mso-list:l1 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><span style="color:black">Serves on committees and participates in initiatives as assigned</span>, both within the library and with outside entities, partners, or associations.<span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l1 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol;letter-spacing:-.15pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Enforces library policies using a polite and professional approach.<span style="letter-spacing:-.15pt"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="line-height:normal"><o:p> </o:p></p>
<pre><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">REQUIRED QUALIFICATIONS AND SKILLS<o:p></o:p></span></b></pre>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>High School diploma or equivalent.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>One year of experience with<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Support of PCs, printing systems, smart phones, tablets and mobile technologies, and both wired and wireless networks.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>PC imaging and deployment, including setup and device driver installation.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Microsoft Windows desktop operating systems (OS) and the Microsoft Office Suite.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Installation of web browsers and applications (such as Adobe Acrobat Reader, streaming apps and webinar apps).<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">  
</span></span></span><![endif]>Desktop security products (such as anti-virus, anti-malware, anti-spam, VPN configuration, etc.).<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Written and verbal communication skills at the level typically acquired with the third or fourth year of high school.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to follow directions, respond to management direction; keep commitments and complete tasks on time.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Punctuality and dependability.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Consistent display of public service attitude that reflects the library’s values.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to work creatively, collaboratively and effectively with patrons/staff of varied backgrounds, ages and abilities.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Strong analytical and problem solving skills.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to organize, analyze, interpret and exchange technical information.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l7 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Remains informed of trends in information technology.<o:p></o:p></p>
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<b><o:p> </o:p></b></p>
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<b>PREFERRED QUALIFICATIONS<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l6 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Written and verbal communication skills at the level typically acquired with enrollment in a post high school degree program.
<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l5 level1 lfo7">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Help Desk, Phone and Customer Service experience.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l5 level1 lfo7">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Working familiarity with PC imaging and deployment software.<o:p></o:p></p>
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<b><o:p> </o:p></b></p>
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<b>ESSENTIAL PHYSICAL FUNCTIONS<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to sit, stand and walk for long periods, and the ability to bend, reach, stoop or crouch.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to lift and carry equipment up to 50 lbs. <o:p>
</o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to communicate clearly and effectively, in writing and verbally.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to efficiently review, comprehend and produce a wide variety of materials in both electronic and hard copy form.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]>Ability to work effectively under stressful conditions in a fast-paced environment.<o:p></o:p></p>
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<o:p> </o:p></p>
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<i><span style="font-size:9.0pt;line-height:106%">Canton Public Library is an equal opportunity employer and values diversity. All employment is decided  based on qualifications, merit and business need. Reasonable accommodations may be made to enable individuals
 with disabilities to perform essential functions. <o:p></o:p></span></i></p>
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<i><span style="font-size:9.0pt;line-height:106%"><o:p> </o:p></span></i></p>
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<i><span style="font-size:9.0pt;line-height:106%">This job description is not a contract between the library and the employee, nor an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional
 areas. The library reserves the right to revise this job description at its discretion.<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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