<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>Good Morning,</div><div><br data-mce-bogus="1"></div><div>Last week I forwarded a copy of the below linked article to our contacts at vendor partners OverDrive and Midwest Tape/Hoopla.</div><div><br data-mce-bogus="1"></div><div>Below is the response from Hoopla/Midwest Tape.</div><div><br data-mce-bogus="1"></div><div>OverDrive has yet to reply. If/when they do I will share it with you.</div><div><br data-mce-bogus="1"></div><div><a href="https://libraryfreedom.medium.com/we-demand-accountability-from-hoopla-digital-and-overdrive-regarding-the-platforming-of-fascist-c47c88e62ddc">https://libraryfreedom.medium.com/we-demand-accountability-from-hoopla-digital-and-overdrive-regarding-the-platforming-of-fascist-c47c88e62ddc</a><br></div><div><br data-mce-bogus="1"></div><div>Jim</div><div><br data-mce-bogus="1"></div><div data-marker="__SIG_PRE__">Jim Flury<br>Technical Services Manager<br>The Library Network<br>41365 Vincenti Court<br>Novi, MI 48375<br>248-536-3100, ext 133<br>Fax 248-536-3098<br>jflury@tln.lib.mi.us</div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>From: </b>"James Gonzalez" <JGonzalez@midwesttapes.com><br><b>To: </b>"Jim Flury" <jflury@tln.lib.mi.us><br><b>Sent: </b>Friday, February 25, 2022 3:38:18 PM<br><b>Subject: </b>FW: A message from Jeff Jankowski<br></div><div><br><style><!--
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<p class="MsoNormal">Hi Jim,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thank you in being so gracious in sharing that article earlier this week. I wanted to make sure you saw this letter that just came out to all our existing hoopla partners by our President, Jeff Jankowski. This way you stay informed on how
we addressed this challenge. </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Have a great weekend!</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">James </p>
<p class="MsoNormal"> </p>
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<p class="MsoNormal"><b>From:</b> hoopla Digital <<span class="Object" role="link" id="OBJ_PREFIX_DWT444_ZmEmailObjectHandler">newsletters@ehoopladigital.com</span>>
<br>
<b>Sent:</b> <span class="Object" role="link" id="OBJ_PREFIX_DWT445_com_zimbra_date">Friday, February 25</span>, 2022 3:25 PM<br>
<b>To:</b> James Gonzalez <<span class="Object" role="link" id="OBJ_PREFIX_DWT446_ZmEmailObjectHandler">JGonzalez@midwesttapes.com</span>><br>
<b>Subject:</b> A message from Jeff Jankowski</p>
</div>
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<div>
<p class="MsoNormal"><strong><span style="font-size: 9pt; font-family: helvetica, sans-serif; color: black;">This Message originated outside your organization.</span></strong><span style="font-size: 9pt; font-family: helvetica, sans-serif; color: black;"></span></p>
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<p class="MsoNormal" align="center" style="text-align: center;"><img width="150" height="64" style="width: 1.5666in; height: 0.6666in;" id="_x0000_i1026" src="https://go.midwesttape.com/l/279222/2022-02-25/s3dsq/279222/1645816716zav0ZuFG/Hoopla__white.35966b41.png" saveddisplaymode=""></p>
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<span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">Good afternoon,</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span></p>
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<span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">We were recently contacted about a series of complaints related to a limited number of hoopla digital eBooks found on the platform by a group of Librarians. These titles
are holocaust denial books and/or promote an ideology of hate. The presence of these titles has raised questions from some of these Librarians about hoopla’s collection policies and I want to make sure, as a valued hoopla Library partner, you are well informed.
To those who reached out regarding these titles—thank you. We appreciate you sharing your comments and opinions.
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"></span></p>
<p class="MsoNormal" style="margin-right: 0in; margin-bottom: 7.5pt; margin-left: 0in; line-height: 150%;">
<span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"> </span></p>
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<strong><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">We have removed these eBooks from hoopla</span></strong><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">These eBooks are inaccurate and sources of propaganda that have no place in the hoopla Instant collection. My team has removed the titles from our platform. I
apologize for any difficulties their inclusion may have caused you, your staff, or cardholders. Please know we have already started evolving our collection development and content review policies, including a new email address for reporting any title of concern
(<span class="Object" role="link" id="OBJ_PREFIX_DWT447_ZmEmailObjectHandler"><a href="mailto:contentfeedback@hoopladigital.com" target="_blank" rel="nofollow noopener noreferrer"><span style="color: rgb(37, 88, 136);">contentfeedback@hoopladigital.com</span></a></span>).</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span></p>
<p class="MsoNormal" style="margin-right: 0in; margin-bottom: 7.5pt; margin-left: 0in; line-height: 150%;">
<strong><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">How these titles made it onto hoopla</span></strong><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">The titles from these five independent publishers came to us from our network of more than 18,000 unique publishers. They were added within the most recent twelve
months and, unfortunately, they made it through our protocols that include both human and system-driven reviews and screening. As a result, we have taken immediate steps to improve our process.</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span></p>
<p class="MsoNormal" style="margin-right: 0in; margin-bottom: 7.5pt; margin-left: 0in; line-height: 150%;">
<strong><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">This is a complex matter</span></strong><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">Due to the hateful nature of these specific titles, I have no regrets about having our team remove them from hoopla. Despite my personal objections to these eBooks,
I must acknowledge that this situation highlights a complex issue that Libraries have always faced in curating their collections—avoiding a culture of censorship. Just as Libraries receive challenges on items in their physical collections, we receive challenges
on individual titles. We review those concerns and make the best decisions we can for the overall hoopla community.</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span></p>
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<strong><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">We strive to empower every Library</span></strong><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">In the event a Library encounters a title they wish to block from their hoopla collection, they are able to easily do this within their hoopla dashboard. For any
Library needing assistance, please reach out to your hoopla support specialist and they will be happy to either assist you or block the title for you.</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span></p>
<p class="MsoNormal" style="margin-right: 0in; margin-bottom: 7.5pt; margin-left: 0in; line-height: 150%;">
<strong><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">We believe access to large and varied collections is essential for Libraries</span></strong><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">Offering a robust digital collection of quality content with an intuitive patron experience is essential for each Library and their community. We believe that
representative collections must include titles from publishers both large and small.</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span></p>
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<strong><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">Thank you and know we will continue to listen and evolve
</span></strong><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">I am genuinely thankful for your partnership and for the ongoing collaboration with all of our Librarians that has been critical since the inception of hoopla
digital. You have my commitment and that of our team that we will indeed continue to advance our product and services and always welcome your feedback.
</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"></span></p>
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<span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"> </span></p>
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<span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">Sincerely,</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"></span></p>
<p class="MsoNormal" style="margin-right: 0in; margin-bottom: 7.5pt; margin-left: 0in; line-height: 150%;">
<span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">Jeff Jankowski</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"></span></p>
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<span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">President, Midwest Tape</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"></span></p>
<p class="MsoNormal" style="margin-right: 0in; margin-bottom: 7.5pt; margin-left: 0in; line-height: 150%;">
<span style="font-size: 13.5pt; line-height: 150%; font-family: arial, sans-serif; color: black;">Founder, hoopla digital</span><span style="font-size: 13.5pt; line-height: 150%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"></span></p>
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<p class="MsoNormal" align="center" style="text-align: center; line-height: 125%;"><em><span style="font-size: 9pt; line-height: 125%; font-family: helvetica, sans-serif; color: rgb(44, 62, 80);">Copyright ©
</span></em><span style="font-size: 9pt; line-height: 125%; font-family: helvetica, sans-serif; color: rgb(44, 62, 80);">2022<em><span style="font-family: helvetica, sans-serif;">, All rights reserved.</span></em><br>
<br>
<strong><span style="font-family: helvetica, sans-serif;">Our International Headquarters mailing address is:</span></strong><br>
<br>
Midwest Tape<br>
1417 Timberwolf Dr<br>
Holland, OH 43528</span><span style="font-size: 9pt; line-height: 125%; font-family: helvetica, sans-serif; color: rgb(171, 176, 179);"><br>
<br>
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