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<b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#333333">Handling Unwanted Customer Behaviors in Your Library with Andrew Sanderbeck<br>
</span></b><span style="color:#333333">Effectively dealing with individuals who are upset, non-compliant and even hostile behaviors can become an everyday occurrence in your library. How we respond to these difficult behaviors is often the key to de-escalating
these situations and protecting ourselves when a customers’ behavior is no longer acceptable or wanted.<o:p></o:p></span></p>
<p class="neonbody" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="color:#333333">In this interactive and informative program, attendees will learn specific verbiage to set boundaries and de-escalate customer situations as well safety techniques and procedures to use to create more consistent responses to difficult
behaviors.<br>
<br>
<span style="background:white">To register for this webinar please follow this link: </span></span><span style="color:black"><a href="https://attendee.gotowebinar.com/register/2692012804302879504?source=Michigan"><span style="color:#428BCA;background:white;text-decoration:none">https://attendee.gotowebinar.com/register/2692012804302879504?source=Michigan</span></a></span><span style="color:#333333;background:white">.
Sessions are free and available only to members of the Michigan library community. Registrants will receive instructions and a link to attend the session directly from PCI after they register.</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif"><br>
Funding is provided in part by the Institute of Museum and Library Services through the Library of Michigan</span></i><i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal">Becky Wartella <o:p></o:p></p>
<p class="MsoNormal">Department of Education<o:p></o:p></p>
<p class="MsoNormal">Library of Michigan<o:p></o:p></p>
<p class="MsoNormal">702 W. Kalamazoo St.<o:p></o:p></p>
<p class="MsoNormal">Lansing, MI 48909<br>
<br>
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