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Hi there,</div>
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We just added Flex to our hoopla platform last month (June). To your questions:</div>
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No, it doesn't seem to confuse patrons, but I also am not sure they truly understand the difference - they see a title, they check it out. I'm guessing the heavy users will figure it out because they will hit their instant borrow max and need to pay attention
to which borrowing model they are using. If that makes sense.</div>
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The transfer itself went smoothly enough - LOTS of hand-holding from hoopla, which was helpful. However, we switched from CloudLibrary to hoopla Flex and lost all of our metered access titles. SIGNIFICANT dollars lost. Our hoopla rep simply announced during
a meeting that all of our metered access titles transferred as "expired." Neither Cloud nor hoopla seems to know why this happened. I'm still trying to get answers. So that part was not cool.</div>
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So far, for us, hoopla remains significantly more expensive than Overdrive. Our instant borrows still - even with all of the titles we've had to replace - cost much more than our Flex titles. I think about twice as much for the one month we've had both borrowing
models.</div>
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We also turned on requesting for our patrons. Requests need to be purchased or denied individually and right now, including children's, YA, and adult, we have almost 700 requests outstanding. I work on them every day, but our children's and YA libs weren't
aware of the requests until recently so this number may level out over time. Patrons seem to like the option of requesting and I haven't had any complaints about denied requests.</div>
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Please let me know if anyone else lost all their MA titles when transferring to hoopla.</div>
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Good luck!</div>
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Deb Hemmye</div>
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Farmington Community Library</div>
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<i><font face="Segoe,'Segoe UI', Sans-Serif">Deb Hemmye</font></i><br>
<font size="2" face="Segoe,'Segoe UI', Sans-Serif">Adult Services Librarian<br>
Farmington Community Library<br>
Liberty Street Library<br>
248-553-0321, ext. 262</font><br>
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<b>Sent:</b> Tuesday, July 27, 2021 12:00 PM<br>
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<b>Subject:</b> Michlib-l Digest, Vol 81, Issue 24</font>
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