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<b><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">IT Support Technician (Part-time up to 28 hours)</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<span style="font-size:12.0pt; font-family:"Arial",sans-serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span><b style="font-size:11pt; font-style:inherit; font-variant-ligatures:inherit; font-variant-caps:inherit"><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Pay:
$18.00 per hour</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<b><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<span style="font-size:12pt; font-family:"Times New Roman",Times,serif">The Auburn Hills Public Library seeks an enthusiastic IT Support Technician with a commitment to excellent public service to join our team.</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></p>
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<b><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<b><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Nature of Work/Responsibilities:
</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span><span style="font-family:"Times New Roman",Times,serif; font-size:12pt">IT Support Technician will support our computer
network, hardware and operating systems.</span><span style="font-family:"Times New Roman",Times,serif; font-size:12pt">
</span><span style="font-family:"Times New Roman",Times,serif; font-size:12pt">They will provide technology support to the staff and patrons at the AHPL. Will work with PCs, tablets, printers, library automation, Wi-Fi, RFID, self-checks, copiers, fax, scanners,
payment solutions, telephones and server room/data closet management.</span><span style="font-family:"Times New Roman",Times,serif"> </span></p>
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<b><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<b><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Minimum Qualification:
</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:#2D2D2D"><span style="font-family:"Times New Roman",Times,serif"> </span></span><span style="color:rgb(45,45,45); font-family:"Times New Roman",Times,serif; font-size:12pt">Associates
Degree, or equivalent knowledge, in Information Technology, Computer Information Systems, or closely related field</span><span style="font-family:"Times New Roman",Times,serif"> </span></p>
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<b><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<b><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Preferred Qualifications:
</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></b></p>
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<li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Knowledge of wireless networks (laptop wireless</span><span style="font-size:12.0pt"><span style="letter-spacing:-0.4pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">settings)</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Knowledge of Active Directory and Group</span><span style="font-size:12.0pt"><span style="letter-spacing:-0.05pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Policy</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Knowledge of current MS operating systems and MS Office</span><span style="font-size:12.0pt"><span style="letter-spacing:0.2pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">suites</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Understanding of basic networking (TCIP/IP, DNS,</span><span style="font-size:12.0pt"><span style="letter-spacing:0.15pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">DHCP)</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Strong hardware troubleshooting skills and familiarity with remote</span><span style="font-size:12.0pt"><span style="letter-spacing:-0.1pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">support</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Knowledge of antivirus software and malware</span><span style="font-size:12.0pt"><span style="letter-spacing:0.05pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">remediation</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li></ul>
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<span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></p>
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<b><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Primary Duties & Responsibilities:</span></b><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif"> </span></span></p>
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<li><span style="font-size:12pt; line-height:105%; font-family:"Times New Roman",Times,serif">Oversee library’s technology infrastructure including backup system, public computers, printers, email system and VOIP phone system.</span><span style="font-size:12.0pt; line-height:105%"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Oversee server maintenance, backups, updates, and antivirus software</span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">.</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; line-height:105%; font-family:"Times New Roman",Times,serif">Protect the library from cyber security threats</span><span style="font-size:12.0pt; line-height:105%"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Assists staff in routine</span><span style="font-size:12.0pt"><span style="letter-spacing:-1.35pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">troubleshooting.</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; line-height:105%; font-family:"Times New Roman",Times,serif">Assist library patrons with any technology needs</span><span style="font-size:12.0pt; line-height:105%"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Develop quick tip troubleshooting guides for the staff</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Create online technology training videos for patrons and staff</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Ability to work with and communicate with vendors</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; line-height:105%; font-family:"Times New Roman",Times,serif">Investigate and suggest new projects to help move the library forward</span><span style="font-size:12.0pt; line-height:105%"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li></ul>
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<span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></p>
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<b><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Qualifications and Necessary Knowledge, Skills, and Abilities:
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<li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Ability to maintain</span><span style="font-size:12.0pt"><span style="letter-spacing:-0.25pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">confidentiality</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Ability to organize, prioritize, and coordinate multiple tasks</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Ability to function in a professional manner,
</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Ability to work independently, and use good</span><span style="font-size:12.0pt"><span style="letter-spacing:-0.5pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">judgment</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Ability to work flexible hours including evenings and</span><span style="font-size:12.0pt"><span style="letter-spacing:-0.05pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">weekends</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li><li><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Excellent communication and organizational</span><span style="font-size:12.0pt"><span style="letter-spacing:-0.05pt; font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">skills</span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",Times,serif"> </span></span></li></ul>
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<b><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Reports to:</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span style="font-family:"Times New Roman",Times,serif">
</span></span><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Library Director</span></b></p>
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<b><u><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">To Apply:</span></u></b></p>
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<span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Email a cover letter and resume, attention Lawrence Marble-Director
</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><span class="MsoHyperlink" style="color:rgb(5,99,193); text-decoration:underline"><a href="mailto:marblel@ahplibrary.org"><span style="font-family:"Times New Roman",Times,serif">marblel@ahplibrary.org</span></a></span><b><span style="font-family:"Times New Roman",Times,serif"> </span></b></span></p>
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<b style="font-size:11pt; font-style:inherit; font-variant-ligatures:inherit; font-variant-caps:inherit"><u><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><br>
</span></u></b></p>
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<b style="font-size:11pt; font-style:inherit; font-variant-ligatures:inherit; font-variant-caps:inherit"><u><span style="font-size:12pt; font-family:"Times New Roman",Times,serif">Deadline:</span></u></b><span class="MsoHyperlink" style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(5,99,193); text-decoration-line:underline"><span style="font-size:12pt; font-family:"Times New Roman",Times,serif; color:black"> </span></span></p>
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<span class="MsoHyperlink" style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(5,99,193); text-decoration-line:underline"><span style="font-size:12pt; font-family:"Times New Roman",Times,serif; color:black">Friday, May 7, 2021,</span></span><span style="color:rgb(0,0,0); font-size:12pt; font-family:"Times New Roman",Times,serif">
by 5 P.M. </span></p>
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<span style="margin:0px; box-sizing:border-box">Lawrence Marble</span></td>
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<td style="box-sizing:border-box; padding:0px 0px 11px; color:rgb(61,60,63)"><span style="margin:0px; box-sizing:border-box">Director</span></td>
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<td style="box-sizing:border-box; color:rgb(155,155,155)"><span style="margin:0px; color:rgb(51,51,51); box-sizing:border-box">phone: (248) 370-8125</span></td>
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<td style="box-sizing:border-box; color:rgb(155,155,155)"><span style="margin:0px; color:rgb(51,51,51); box-sizing:border-box">email:<span style="margin:0px"> </span></span><span style="margin:0px; color:rgb(23,147,210); box-sizing:border-box"><span style="margin:0px; color:rgb(2,152,210); box-sizing:border-box">marblel@ahplibrary.org</span></span></td>
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<td style="box-sizing:border-box; color:rgb(155,155,155)"><span style="margin:0px; color:rgb(51,51,51); box-sizing:border-box">3400 East Seyburn Drive</span></td>
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<td style="box-sizing:border-box; color:rgb(155,155,155)"><span style="margin:0px; color:rgb(51,51,51); box-sizing:border-box">Auburn Hills, MI 48326</span></td>
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<td style="box-sizing:border-box; padding:6px 0px 0px"><span style="margin:0px; box-sizing:border-box; display:inline-block; height:22px"><span style="margin:0px; box-sizing:border-box"><a href="https://www.facebook.com/AHPLibrary/" target="_blank" rel="noopener noreferrer" style="margin:0px; box-sizing:border-box; color:rgb(51,122,183)"><img alt="Facebook icon" width="20" height="20" style="margin:0px; vertical-align:middle; box-sizing:border-box; height:20px; width:20px" src="https://codetwocdn.azureedge.net/images/mail-signatures/generator-dm/elegant-logo/fb.png"></a> </span><span style="margin:0px; box-sizing:border-box"><a href="https://twitter.com/AHPLibrary" target="_blank" rel="noopener noreferrer" style="margin:0px; box-sizing:border-box; color:rgb(51,122,183)"><img alt="Twitter icon" width="20" height="20" style="margin:0px; vertical-align:middle; box-sizing:border-box; height:20px; width:20px" src="https://codetwocdn.azureedge.net/images/mail-signatures/generator-dm/elegant-logo/tt.png"></a> </span><span style="margin:0px; box-sizing:border-box"><a href="https://www.instagram.com/ahplibrary/" target="_blank" rel="noopener noreferrer" style="margin:0px; box-sizing:border-box; color:rgb(51,122,183)"><img alt="Instagram icon" width="20" height="20" style="margin:0px; vertical-align:middle; box-sizing:border-box; height:20px; width:20px" src="https://codetwocdn.azureedge.net/images/mail-signatures/generator-dm/elegant-logo/it.png"></a> </span></span></td>
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