<html><head><meta http-equiv=Content-Type content="text/html; charset=UTF-8"><META name="Author" content="GroupWise WebAccess"><style type="text/css">
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</style></head><body style='font-family: Helvetica, Arial, sans-serif; font-size: 13px; '><div>Hi Michlib!</div><br><div>Our library is considering whether or not to start offering chat as a reference tool for our patrons. If your library currently offers chat:</div><div><ul><li>Do you see a lot of patrons use chat?</li><li>What types of questions do they ask or use it for?</li><li>How do you determine scheduling/who covers chat?</li><li>What policies do you have in place?</li><li>What are the best platforms? Or what platform do you use?</li></ul><div>Thank you!</div><br><div>Nicole Baron</div><div>Adult Services Librarian</div><div>Southfield Public Library</div><div>26300 Evergreen Rd</div><div>Southfield, MI 48076</div><div>(248) 796-4379</div><div>nbaron@southfieldlibrary.org</div></div><br><br></body></html>