<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>This has been my experience with Ingram. I get them fast! Thanks for the job well done!</div><div><br data-mce-bogus="1"></div><div>Karen McKinnon, Library Director</div><div>Leighton Township Library</div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>From: </b>"Jim Flury via Michlib-l" <michlib-l@mcls.org><br><b>To: </b>"michlib-l" <michlib-l@mcls.org><br><b>Sent: </b>Monday, March 1, 2021 8:53:08 AM<br><b>Subject: </b>[Michlib-l] Ingram Response to Shipping Delays<br></div><div><br></div><div data-marker="__QUOTED_TEXT__"><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div> <p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Hi Jim,</span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12pt; font-family: arial, sans-serif;"> </span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Good to hear from you! Here’s what I would have to say:</span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12pt; font-family: arial, sans-serif;"> </span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Ingram has had very few service delays since the pandemic began. In fact, Ingram ships a vast majority of orders the same day for in-stock unprocessed materials. Processed materials take just a couple of days more. Our latest statistics indicate we are shipping books to more than 91% of the country in less than two days. During the pandemic, we have been continuously hiring warehouse staff to meet increasing demand. Ingram also has the largest active inventory of any distributor by far – well over 17 MILLION titles -- and in most cases Ingram customers have been receiving orders just as quickly as they were before the pandemic. In fact, in 2020 we took more than 770,000 library orders, shipped 18.4 million pounds of materials to libraries (more than 1.2 million cartons), and completed 25 Opening Day Collections on time. We know libraries receiving their materials as fast as possible is absolutely critical, and we’re committed to helping them do so. Libraries interested in working with Ingram can reach me at<span> </span><span class="Object" id="OBJ_PREFIX_DWT810_ZmEmailObjectHandler" style="color: #005a95; text-decoration: none; cursor: pointer;"><a href="mailto:eric.shotwell@ingramcontent.com" target="_blank" rel="nofollow noopener noreferrer" style="color: #005a95; text-decoration: none; cursor: pointer;">eric.shotwell@ingramcontent.com</a></span><span> </span>or by phone at<span> </span><span class="Object" id="OBJ_PREFIX_DWT811_com_zimbra_phone" style="color: #005a95; text-decoration: none; cursor: pointer;"><a href="callto:(248) 660-9449" style="color: #005a95; text-decoration: none; cursor: pointer;" target="_blank">(248) 660-9449</a></span>. We offer both unprocessed materials and also full cataloging and processing services. There’s no cost to use Ingram’s ipage selection software, including unlimited user accounts for libraries. Michigan customers receive excellent discounts and Ingram-paid shipping courtesy of our statewide/TLN agreement. And we also offer curated lists and standing order programs at no charge.</span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </p><div style="color: #000000; font-family: 'Segoe UI', 'Lucida Sans', sans-serif; font-size: 14.16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><b><span style="font-size: 12pt; font-family: arial, sans-serif;">Eric Shotwell </span></b><span style="font-size: 12pt; font-family: arial, sans-serif;"></span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Senior Sales Representative, Great Lakes Region</span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Ingram Library Services</span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: arial, sans-serif;"><span class="Object" id="OBJ_PREFIX_DWT812_ZmEmailObjectHandler" style="color: #005a95; text-decoration: none; cursor: pointer;"><a href="mailto:eric.shotwell@ingramcontent.com" target="_blank" rel="nofollow noopener noreferrer" style="color: #005a95; text-decoration: none; cursor: pointer;"><span style="color: blue;">eric.shotwell@ingramcontent.com</span></a></span></span><span style="font-size: 12pt; font-family: arial, sans-serif;"></span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Cell:<span> </span><span class="Object" id="OBJ_PREFIX_DWT813_com_zimbra_phone" style="color: #005a95; text-decoration: none; cursor: pointer;"><a href="callto:(248) 535-5962" style="color: #005a95; text-decoration: none; cursor: pointer;" target="_blank">(248) 535-5962</a></span></span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Office:<span> </span><span class="Object" id="OBJ_PREFIX_DWT814_com_zimbra_phone" style="color: #005a95; text-decoration: none; cursor: pointer;"><a href="callto:(248) 660-9449" style="color: #005a95; text-decoration: none; cursor: pointer;" target="_blank">(248) 660-9449</a></span></span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: arial, sans-serif;">Twitter: @Shotwell</span></p><p class="MsoNormal" style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: arial, sans-serif;">He/Him</span></p></div> </div><br><div>Jim Flury<br>Technical Services Manager<br>The Library Network<br>41365 Vincenti Court<br>Novi, MI 48375<br>248-536-3100, ext 133<br>Fax 248-536-3098<br>jflury@tln.lib.mi.us</div></div><br>_______________________________________________<br>Michlib-l mailing list<br>Michlib-l@mail3.mcls.org<br>https://mail3.mcls.org/mailman/listinfo/michlib-l<br></div><div><br></div><div data-marker="__SIG_POST__">-- <br></div><div>Leighton Township Library<br>Box H 4451 12th Street<br>Moline, MI 49335<br>(616)877-4143</div></div></body></html>