10:02:35 From LIZ BREED : Good morning everyone! 10:02:57 From Mary Short : Good morning 10:03:01 From Erin Clarke : Good morning! 10:03:05 From Rachel Ash : Good morning! 10:03:06 From Mary - NN : Good morning! 10:03:07 From jeff milo : Good morning, all 10:03:08 From Brenda Dunseth : Good morning 10:03:13 From Eric Hansen : Good Morning! 10:03:21 From Megan : Good Morning! 10:03:22 From Jennifer Dye : Good morning! 10:03:38 From Katie Rothley - LYON : Good Morning! 10:03:42 From Sharon Crotser-Toy : Good morning! 10:03:46 From Thomas Trahey : Good Morning! 10:03:47 From Lanna Thompson : Good morning! I am representing the WPDL for Patty. My name is not Lanna it is Michelle. Glad to be here. 10:04:08 From Sylvia : good morning 10:04:21 From Jamie : Good morning from Clinton-Macomb Public Library! 10:05:23 From Brenda Dunseth : Brenda Dunseth, Highland Library, Youth Services 10:05:23 From Karen Woodworth : Karen Woodworth, Library Ambassador, Parchment Community Library 10:05:23 From Karrie Waarala : Good morning from Saline District Library! 10:05:23 From Stefanie Furge : Hi all! Stefanie here from Hartland's Cromaine Library! 10:05:23 From megangrant : Hello! Megan Grant from the Redford Township District Library 10:05:24 From Sarah : Hi there, listening in from Brighton 10:05:24 From Becky : Good morning from Orion Township Public Library! 10:05:27 From Kristine PIoch : Hello. I’m Kristine Pioch from Willard Library in Battle Creek. 10:05:29 From Linda Adams : Linda Adams with the Northland Library Coop 10:05:31 From barbara - hastings public library-mi : Good morning from Hastings Public Library - Barbara Haywood 10:05:33 From Becky Price - Taylor : Good morning! I'm Becky from Taylor filling in for Shauna. 10:05:37 From Dearborn Heights Libraries : Lynn Skazalski from Dearborn Heights City Libraries 10:05:38 From Erin Clarke : Erin Clarke from Eaton Rapids Area District Library 10:05:38 From Adam Oster - Library of Michigan : Hi! Adam Oster - Library of Michigan 10:05:38 From Amy Beckman : Good morning from the Millington Arbela District Library! 10:05:39 From Thomas Trahey : I'm Thomas with the Mason County District Library. I'm happy we are all here. 10:05:43 From Paula : Good Morning from Saint Joseph - Maud Preston Palenske 10:05:46 From Mary - NN : record sounds good 10:05:48 From Rachael : Rachael here from Comstock Twp. Library! 10:05:49 From Brenda Dunseth : no 10:05:50 From Adrienne Polumbo : Good morning from the Clarkston Independence District Library! 10:05:54 From Tina @ Holly Library : Good morning from Tina @ Holly Twp Library 10:05:59 From Katie Rothley - LYON : Katie Rothley from Lyon Township Public Library :) 10:06:07 From sherrivaughn : Good morning from Farmington Hills! 10:06:10 From jeff milo : Hello from Ferndale 10:06:25 From Rachel Ash : Rachel here from MLA 10:06:44 From Sylvia : Sylvia here from Mason Count District Library 10:06:54 From Liecas iphone 6 : Hello from Romeo! 10:06:58 From Sharon Crotser-Toy : Hello! Sharon Crotser-Toy from the Watervliet District Library! 10:07:15 From Farrell Howe : Hi! Farrell Howe from Kalamazoo Public Library 10:07:17 From Katie Rothley - LYON : I love eating all the good food 10:07:18 From Jamie : Making Christmas cookies! 10:07:30 From Becky : Going to see The Nutcracker Ballet but can't do that this year:( 10:07:31 From Brenda Dunseth : Holiday activity, Singing Christmas songs. 10:07:32 From jeff milo : Decorating the tree 10:07:36 From Karen Woodworth : My favorite holiday activity is decorating the Christmas tree. 10:07:43 From Katie Rothley - LYON : feeling like I'm not doing enough 10:07:45 From jeff milo : Die Hard FTW 10:07:47 From Shauna-Marshall : Singing Silent Night at Midnight service. 10:07:49 From megangrant : Making cookies! 10:07:53 From Thomas Trahey : Getting together with friends and family 10:07:59 From Sharon Crotser-Toy : Prancer- Elf is right up there, too! 10:08:01 From Rachel Ash : hot cocoa and driving around looking at holiday lights 10:08:02 From Sam : Good morning! Sam Killian with the Ypsilanti District Library, and my favorite holiday activity is looking at our Nutcracker Suite music box with the kids!...Feeling a bit sad about things, but appreciate that I'm in a better situation than a lot of people 10:08:07 From Liecas iphone 6 : sledding! 10:08:07 From Rachael : The snow (if it ever comes in Kzoo) 10:08:08 From Erin Clarke : i love picking our tree out! 10:08:10 From Becky Price - Taylor : Family and watching others open their gifts 10:08:16 From Sylvia : Christmas music and lights 10:08:17 From Sharon Crotser-Toy : Love the lights! 10:08:21 From Jamie : I just watched it this weekend! 10:08:27 From Paula : decorating the tree and ice skating 10:08:46 From Shauna-Marshall : Is Elf streaming somewhere? 10:08:50 From Amy Beckman : I'm feeling hopeful, and I enjoy snow during the holidays (no snow here yet though). 10:08:55 From LIZ BREED : We did a Christmas light scavenger hunt this weekend...so fun! 10:08:58 From Tina @ Holly Library : Holiday activity-driving around to see the Christmas lights. I’m feeling stressed because I’m behind schedule on buying presents. 10:09:01 From Katie Rothley - LYON : All of the services and virtual programs we have been offering 10:09:05 From Farrell Howe : Curbside and our online programs are going very well. 10:09:06 From Erin Clarke : Our instagram is doing well recently! 10:09:10 From Sharon Crotser-Toy : craft packets 10:09:15 From Katie Rothley - LYON : we're still doing curbside pickup and that probably will stay permanent with us 10:09:23 From Erin Clarke : plus our kits have been selling out 10:09:23 From Katie Rothley - LYON : we have a lot of kits we are offering too 10:09:34 From megangrant : Proud of our social media engagement! 10:09:36 From Farrell Howe : Please mute if you aren’t talking. Thanks!!! 10:09:40 From Karen Woodworth : Proud of the smoothness of our curbside pickup operations. 10:09:54 From Karrie Waarala : I'm proud of all of the virtual programming and take-and-make craft kits our staff has come up with. 10:11:01 From Rachael : Our pick-up crafts in both adult and youth departments are going well! 10:11:11 From Rachael : As well as our online programming 10:11:37 From Brenda Dunseth : More staff are learning and helping with social media. 10:11:50 From Stefanie Furge : Patrons are loving our take home kits, too! 10:12:11 From Erin Clarke : We're exploring new ways to provide readers advisory 10:12:23 From Stefanie Furge to LIZ BREED(Direct Message) : Can you mute everyone? :-D 10:12:39 From Karrie Waarala : We had a pastry chef teach a macaron making class live from France! It was great to see so many participants baking along in their kitchens. 10:13:01 From Stefanie Furge : That is cool Karrie! Share the contact! sfurge@cromaine.org 10:13:05 From Paula : We are also doing craft kits that are great. 10:13:06 From LIZ BREED to Stefanie Furge(Direct Message) : Yes...working through the list ;-) 10:13:26 From Stefanie Furge to LIZ BREED(Direct Message) : Thank you! 10:13:33 From jeff milo : Erin^ that sounds cool! Would love to hear how that goes 10:14:12 From barbara - hastings public library-mi : Proud of our Drive Thru Window which is getting much use during this time; partnering with local groups using us for pick up of take and make; as well as our own make and take virtual events; and multi age book bundles. 10:14:17 From Stefanie Furge : We are also doing the Book Bundles request. 10:14:21 From Karrie Waarala : It was so much fun, and we had 50 participants. The pastry chef is Molly J. Wilk: https://www.mollyjwilk.com/ 10:14:24 From Paula : We are trying to video our new shelves and sharing it out on facebook and Instagram so patrons can 'browse' the shelves a bit 10:14:30 From Brenda Dunseth : A local teacher with a dog who is part of a K9 performance group led an online How To Teach Your Dog a Trick program. 10:14:51 From Paula : We are also sharing pics of our newest titles out on Insta and twitter 10:15:09 From Shauna-Marshall : If you have an RA form, what do you call it? Ours is Book Connection...people don't seem to use it even with promotion...do you have a better name? 10:15:14 From Stefanie Furge : Same here Paula...patrons with young children like to have their child "browse" the titles! 10:15:20 From Sylvia : our county currently has a Christmas decorations contest for businesses and residence with a map to find all the entries and on this coming Friday and Saturday Santa is riding around on a fire engine though out the town so everyone can see him. 10:15:35 From Sharon Crotser-Toy : Haven’t done it yet but want to do a shelf walk and talk. 10:15:41 From Katie Rothley - LYON : We are offering book recommendations too with our form, called it LTPL Recommends. but no one is really filling it out 10:16:03 From Sam : Ypsi Library has a We Pick For You request forms 10:16:11 From Katie Rothley - LYON : I've been offering RA through social media posts on popular themes 10:16:12 From jeff milo : Shelf Walk and Talk sounds cool Sharon 10:16:14 From Becky Price - Taylor : We have a rec form and we only get people using it when we do a "surprise book day". 10:16:22 From Sylvia : doing video book chats 10:16:31 From Stefanie Furge : Here is our Book Bundle request form: https://sites.google.com/cromaine.org/bookbundles/home 10:16:39 From Karen Woodworth : I'd like to hear more about "surprise book day"! 10:16:46 From Farrell Howe : What time would you want to watch, and would you prefer live or pre-recorded you can watch anytime 10:16:48 From Katie Rothley - LYON : What did you like about this virtual event/program? 10:16:56 From Farrell Howe : We learned, pre-recorded was preferred. 10:17:00 From Katie Rothley - LYON : What would you like to see more of in the future? 10:17:21 From Katie Rothley - LYON : What day/time of the week is best for you to attend a library event? 10:17:37 From barbara - hastings public library-mi : hastings public library book bundles https://www.hastingspubliclibrary.org/news-events/news/book-bundles-for-the-whole-family 10:17:39 From Trevor Winn : Agreed, giving specific options instead of open-ended might be more useful - people don’t know exactly what they want because they’re not sure what is possible 10:17:47 From Katie Rothley - LYON : Where did you see this program advertised? 10:17:54 From Katie Rothley - LYON : or where did you find out about this program? 10:18:15 From Katie Rothley - LYON : We have a survey and we offer a limited selection of answers and don't keep it open-ended 10:18:54 From Becky Price - Taylor : Surprise Book Day: We posted an image on social media on 3 separate occasions saying it was "Surprise book day! Fill out our form and you will find a surprise book on your hold shelf." 10:19:00 From Sam : What are barriers to participating in programs that you experience? 10:19:05 From Sam : with options for them to choose from? 10:19:18 From Katie Rothley - LYON : our biggest answer was our website and facebook 10:19:57 From Katie Rothley - LYON : Crafts have been the most popular and well attended, registrations 10:20:13 From Becky : Take and Makes are most popular for us 10:20:21 From Karrie Waarala : Our book clubs have Zoom fatigued out, which was a bit surprising; I thought those would work well virtually. 10:20:22 From Farrell Howe : We definitely have seen a lot of zoom fatigue, especially with teen/children programs 10:20:26 From Trevor Winn : Take and Make has been popular from the start. We never have enough for families, and we are expanding it in 2021 10:20:31 From Sharon Crotser-Toy : Crafts and our book club are both very popular. 10:20:42 From Karrie Waarala : Take-and-make for all ages are working great. 10:20:58 From Brenda Dunseth : Zoom does not work well for us except for Preschool Teacher Enrichment programs. Take & Create or video programs that can be done at any time are more popular. 10:21:05 From Becky Price - Taylor : Our electronic free activities are doing the best: craft packs, winter reading bingo challenge, mystery grab bags 10:21:15 From Trevor Winn : Book Bundles, also popular immediately 10:21:35 From Katie Rothley - LYON : our community has told us they would like us to keep doing virtual programming whenever we resume in-person 10:21:40 From Katie Rothley - LYON : I think it's because of the convenience 10:21:59 From Trevor Winn : Katie, agreed, we will likely continue with at least one online 10:22:55 From Katie Rothley - LYON : Just Zoom 10:22:58 From Sharon Crotser-Toy : Zoom 10:23:02 From Brenda Dunseth : Zoom or Facebook Live 10:23:04 From Sam : Zoom 10:23:08 From Karen Woodworth : Zoom and posting videos on Vimeo 10:23:10 From Mary Short : Zoom and Facebook Live 10:23:17 From Elaine Medrow : Zoom or Facebook live 10:23:33 From Kristine PIoch : We use Jitsu for our internal meetings, but we use Zoom or Google Hangouts for public programs. 10:23:39 From Mary Short : We also post our videos on Vimeo and dthen share on social and also send out via our e-news 10:23:39 From Katie Rothley - LYON : hav enot 10:23:42 From Stefanie Furge : No 10:23:44 From Becky Price - Taylor : No 10:23:47 From Sylvia : no 10:23:47 From Karen Woodworth : My son in Massachusetts has us do our family chats via jitsi meet - mostly it works but sometimes it freezes. 10:23:52 From Sylvia : no 10:24:10 From Stefanie Furge : Google Meet is getting better and better! 10:24:16 From Rachael : We have had issues with FB live 10:24:23 From Rachael : when we have presenters 10:24:27 From Karen Woodworth : When Jitsi freezes, sometimes it puts up caricatures of us instead of our frozen photo, which is kind of fun. 10:24:28 From Katie Rothley - LYON : I think there is Go-To Meeting and Ringcentral 10:25:20 From Katie Rothley - LYON : sometimes I wish I had no social media 10:25:29 From Adam Oster - Library of Michigan : Its not free, but I've encountered at least one library using StreamYard https://streamyard.com/ 10:25:34 From Erin Clarke : i also have that wish 10:25:46 From Erin Clarke : yes igtv 10:25:52 From Katie Rothley - LYON : I have done Facebook live but through Zoom 10:25:55 From Katie Rothley - LYON : once 10:26:07 From Sam : YDL does Instagram for one of our live storytimes 10:26:07 From Katie Rothley - LYON : you can see how many eyes are popping in and out 10:26:20 From Katie Rothley - LYON : people typically don't stay very long on Facebook live 10:26:42 From Kristine PIoch : We are using StreamYard for our live programs and them flow them to Facebook, YouTube, Instagram, and our website. It’s nice because you can put your logo, speakers’ names, and comments such as book titles. 10:26:54 From Katie Rothley - LYON : We were originally doing story time through Facebook live and no one was attending so we have just been recording them and posting instead 10:27:05 From Katie Rothley - LYON : No 10:27:18 From Becky : We just use Zoom at it works well 10:27:20 From Katie Rothley - LYON : We don't get a lot of traffic on YouTube either 10:27:32 From Katie Rothley - LYON : Zoom has definitely been the best 10:27:54 From Sam : We do YouTube for our other storytimes and I think it's been just OK 10:28:11 From Rachael : We use FB live a lot and post craft demos on youtube 10:28:14 From Sam : We pretty much have built our regular followings that we get for most of our series programs 10:28:42 From Farrell Howe : surviving 10:28:44 From Sharon Crotser-Toy : Connection 10:28:49 From Rachael : haha 10:28:49 From Paula : keeping patrons engaged 10:28:54 From Rachael : keeping our patrons 10:29:00 From jeff milo : Finalizing a marketing plan and experimenting with Biblioboard 10:29:05 From Sylvia : reaching out to the community 10:29:05 From Trevor Winn : Keeping everyone informed about what we are doing, and our hours, keeping it consistent. 10:29:06 From Katie Rothley - LYON : reaching people somehow about our virtual programs and our services even though the building isn't open 10:29:13 From Rachael : and keeping our civic engagement 10:29:25 From Becky : sharing our services that are available 10:29:30 From Erin Clarke : we passed our millage in 2018. good luck! 10:29:32 From Katie Rothley - LYON : We're trying to keep everyone safe too 10:29:42 From Kristine PIoch : Getting guests to put holds on books and DVDs. 10:30:04 From Rachael : we have had a ton of readers' advisory via the phone at reference "pick me out books on …" LOVE IT 10:31:34 From Sylvia : I am putting together a handout with all that is available during the pandemic, this will also be posted for people to see. 10:32:02 From Sam : YDL is installing air purification systems that neutralize viruses (including Covid) so we're working on getting that done and planning to reopen when we can after that, but it will be a lot of work! 10:32:03 From Sylvia : trying to get all info in one place 10:32:07 From Rachael : CANVA! 10:32:08 From Paula : I use pixabay 10:32:10 From Becky : pixabay 10:32:11 From Becky Price - Taylor : Canva 10:32:13 From Karrie Waarala : Canva 10:32:13 From Sharon Crotser-Toy : Our millage passed in November, and we had just closed back up the week before. 10:32:14 From Sam : Unsplash 10:32:15 From LIZ BREED : Pexels 10:32:17 From Katie Rothley - LYON : Canva, unsplash 10:32:19 From Mary - NN : unsplash.com 10:32:21 From Erin Clarke : camva 10:32:23 From Stefanie Furge : https://pixabay.com/ 10:32:23 From Mary Short : Unsplash has eauatiful original photos 10:32:23 From Karen Woodworth : pixabay and canva 10:32:27 From Katie Rothley - LYON : hiclipart 10:32:29 From Erin Clarke : *canva 10:32:44 From barbara - hastings public library-mi to LIZ BREED(Direct Message) : imgbin 10:33:10 From Tina @ Holly Library : Thanks Liz! 10:33:17 From barbara - hastings public library-mi : imgbin 10:33:24 From Katie Rothley - LYON : urgh, this has been a difficult thing 10:33:29 From Stefanie Furge : We do once a month... 10:33:43 From Katie Rothley - LYON : no lol 10:33:56 From Stefanie Furge : For followers we keep a spreadsheet. 10:34:48 From Erin Clarke : i would love to know what statistics people track each month for their social media and how often 10:34:55 From Karrie Waarala : We just use the number of >1 minute views. 10:35:45 From Kristine PIoch : Facebook provides different stats on live vs. recorded videos. It makes it hard to compare. It’s hard to get a handle on it. 10:36:00 From Sarah : My question is really WHEN do you take the stats. 1x/month? 10:36:28 From jeff milo : last day of every month for us, Sarah 10:36:38 From Sarah : thanks 10:36:53 From Jamie : I pull them on the first day of the month. 10:37:21 From Katie Rothley - LYON : We keep track in excel for all of the state funding aid reports. It's once a month 10:37:27 From Katie Rothley - LYON : we only track followers of our page 10:37:38 From Katie Rothley - LYON : And attendance at programs, but that's more complicated now 10:37:48 From LIZ BREED : In terms of recording program stats for the annual public library stats that Library of Michigan collects, Joe Hamlin created a doc to help with how to count virtual program stats... https://www.michigan.gov/documents/libraryofmichigan/LM_2020_Annual_Report_Changes_685687_7.pdf 10:40:53 From Katie Rothley - LYON : Yes, I often add links to important services, like our catalog, or downloadables, and often add the message us or call us facebook button 10:41:43 From Katie Rothley - LYON : It's hard sometimes to figure out the best phrases to hook people in 10:42:22 From Erin Clarke : canva 10:42:25 From Sharon Crotser-Toy : Canva 10:42:26 From Jamie : Adobe suite. Created in-house. 10:42:27 From Trevor Winn : external vendor 10:42:29 From Katie Rothley - LYON : Right now we are using constant contact for email newsletters and we are considering LibraryAWare 10:42:31 From Becky : Word or Canva 10:42:35 From Brenda Dunseth : Canva 10:42:40 From Katie Rothley - LYON : I also use Canva for print stuff and Publisher 10:42:49 From Karen Woodworth : Publisher was our program for printed newsletters but now we're doing email newsletters with canva. 10:42:49 From Becky Price - Taylor : Canva for physical ones, but now we use MailChimp for virtual ones 10:42:56 From Shauna-Marshall : I do some design using Canva. Newsletter is created in Publisher. We print in house. 10:43:01 From Erin Clarke : mailchimp for newsletters 10:43:03 From Paula : We use Mailchimp for our enewsletter, and Canva 10:43:19 From Becky : Constant Contact for enewsletter 10:43:20 From Sylvia : we use constant contact 10:43:21 From Erin Clarke : *enewsletters 10:43:22 From Shauna-Marshall : Mailchimp for eNews. 10:43:24 From Natalya : we use Canva and Mailchimp 10:43:38 From Tina @ Holly Library : MailChimp for newsletter and Canva 10:43:53 From Elaine Medrow : Quarterly newsletter is created in-house with InDesign and a contract graphic designer. ENewsletter is done in-house with constant contact. 10:44:01 From Shauna-Marshall : anyone use issuu to post online? 10:44:04 From Katie Rothley - LYON : What they want to hear to get them to use our stuff 10:44:09 From Katie Rothley - LYON : I don't know what that is though 10:44:11 From sherrivaughn : When is our January meeting? 10:44:12 From Rachael : we do not want to be closed to the public! 10:44:14 From Kristine PIoch : We are here to help you. 10:44:19 From Shauna-Marshall : We miss them. 10:44:21 From Erin Clarke : we have tons of digital resources for you to use 10:44:32 From Karen Woodworth : We care about you! 10:44:32 From Katie Rothley - LYON : We are trying to keep people safe and that's why we are offering our services virtually and only curbside pickup 10:44:34 From Sylvia : to ley us know what they want and if we can we will make it happen 10:44:41 From Farrell Howe : That the decisions we are making is to keep our community safe… not to make their lives difficult. 10:44:45 From Katie Rothley - LYON : We are still here 10:44:54 From Becky : Yes we hear them and we are doing the best we can to offer the most we can with the restrictions 10:45:09 From Paula : "Call Us!!" (I am still shocked at how many people are surprised "I didn't know you were open!) 10:45:15 From Farrell Howe : Also that we are human beings and not perfect and we make mistakes, to please offer us a little grace during this time too. 10:45:22 From Trevor Winn : hootsuite 10:45:24 From Erin Clarke : hootsuite 10:45:25 From Katie Rothley - LYON : we use the free hootsuite and facebook 10:45:27 From Jamie : We use Hootsuite 10:45:27 From Sam : hootsuite 10:45:28 From Karrie Waarala : We have actually been very careful to *not* say that we are closed to the public. The library is open, and we are offering almost all of our usual services -- some of them just look a little different right now. 10:45:30 From Brenda Dunseth : We are finding that people who in the past picked their own books have been surprised by the books we have picked for them and how much they have enjoyed them. Sometimes asking a professional will open new doors to a genre or author you would never have thought of before. 10:45:31 From Paula : I use mailchimp 10:45:33 From Katie Rothley - LYON : facebook you can plan Instagram posts now too 10:45:37 From Jamie : It is okay, but is becoming limited due to API restrictions 10:45:48 From Elaine Medrow : Hootsuite 10:45:53 From Farrell Howe : I just signed up for Sprout Social. SOOOOO much better than Hootsuite. Which constantly crashes and disconnects from one of my platforms or another. 10:45:58 From Katie Rothley - LYON : I hate the business suite updates. Creating events has been sucky 10:45:59 From megangrant : Yes! 10:46:00 From Katie Rothley - LYON : YES 10:46:00 From Erin Clarke : yes you can 10:46:13 From Katie Rothley - LYON : Facbeook owns Instagram now 10:46:19 From Stefanie Furge : Ugh, Katie...I don't like the Business thing on FB either! 10:46:27 From Katie Rothley - LYON : It's horrible 10:46:28 From Jamie : Facebook Business Suite is the worst! 10:46:33 From Katie Rothley - LYON : IT IS THE WORST 10:46:40 From Jamie : It keeps telling us we have messages and we don't have any. 10:46:45 From Katie Rothley - LYON : Facbeook also has Creator Studio 10:46:46 From Erin Clarke : yesssss 10:46:49 From Katie Rothley - LYON : WTH 10:46:54 From Paula : Mailchimp will do Facebook, Insta, and Twitter all at once 10:47:00 From Katie Rothley - LYON : Stop offering different tools Facebook it's confusing 10:47:12 From Erin Clarke : canva is getting into scheduling now too 10:47:19 From Jamie : I wish we had less followers on Facebook because I'd love to cut it. Haha! 10:47:21 From Katie Rothley - LYON : It's horrible too 10:47:44 From sherrivaughn : Creative Studio but moving to Social Sprout 10:47:50 From Paula : we have an outdoor digital sign 10:47:52 From Shauna-Marshall : I'm promoting via the school's virtual learning coordinator. Huge win. 10:47:55 From Sylvia : radio anouncements 10:47:57 From Katie Rothley - LYON : partnering with local organizations? I haven't had much luck with that recently though 10:48:08 From Tina @ Holly Library : is hootsuite free only for a 30 day trial period? 10:48:08 From Sylvia : also talks on local radio 10:48:11 From Sharon Crotser-Toy : We utilize our local newspaper every week. 10:48:12 From Erin Clarke : we're going to send out mailers 10:48:14 From Katie Rothley - LYON : Sylvia which radio station are you using? 10:48:16 From Becky : enewsletter 10:48:18 From Shauna-Marshall : The newspaper matters so much here. 10:48:19 From ksaffer : We have a local "this week in the library" article 10:48:20 From Brenda Dunseth : I have been personally emailing people who have attended programs in the past, telling them about new ones that they would like. 10:48:22 From Liecas iphone 6 : direct mail postcards 10:48:23 From Sam : news articles, specific community groups on social media, sharing at community meetings we attend and leveraging other community organizations 10:48:24 From Sylvia : wmom 10:48:27 From Mary - NN : we submit to the local paper weekly 10:48:33 From Sylvia : I think 10:48:36 From Mary Short : We use a combination of our e0news, traditional media, print newsletter that's inserted in the local paper that's delivered to all households 10:48:37 From Shauna-Marshall : We put something in all curbside pick ups. 10:48:48 From Katie Rothley - LYON : We have the Lyon Buyer's Guide, Lyon Today and Marketeer in our area that we share stuff in 10:48:58 From Sylvia : synergy too 10:49:05 From Paula : we put quartersheets in all holds that are picked up 10:49:17 From Lanna Thompson : We are a small community so each staff member places fliers at local businesses. 10:49:52 From Jennifer Dye : peachjar.com posts to schools. there is a limited free account 10:50:07 From Liecas iphone 6 : sometimes post to local Fb pages 10:50:34 From sherrivaughn : We give patrons the opt out feature for our newsletter 10:51:01 From Farrell Howe : We inform patrons when they sign up for a card, they will get information bout programs and events to their email, but they can opt out if they choose to do so. 10:51:09 From Kristine PIoch : Our email debate centers on whether people “opt in” to receive the email or are sent it automatically and have to “opt out.” 10:51:50 From Erin Clarke : yes we inform people at the time of signing up for a card 10:54:59 From Katie Rothley - LYON : Communication 10:55:06 From Kristine PIoch : Building circulation 10:55:18 From Katie Rothley - LYON : very good point Jeff 10:55:20 From Paula : reaching patrons who don't have computers to tell them we have computer access by appointments 10:55:23 From Becky : Keeping patrons interested in what we still are offering right now 10:55:23 From Sharon Crotser-Toy : Working out if two places 10:55:38 From Stefanie Furge : Trying to stay positive and upbeat 10:55:39 From Sharon Crotser-Toy : out of* 10:55:45 From Karen Woodworth : Ideas for programs people will want to attend online 10:56:01 From Sylvia : getting the right people the right info 10:56:12 From Katie Rothley - LYON : yeah self-care has been difficult because of stress 10:56:19 From Elaine Medrow : Communication and connecting with as many patrons as possible, especially if they don’t have computers. Programming is changing on the fly and has become a moving target for promotion. 10:56:49 From Kristine PIoch : Trying to be flexible. We are doing monthly handouts on programs. 10:56:56 From Stefanie Furge : Yes, being in "wait and see" mode while holding your breath under water. LOL 10:57:30 From Sylvia : we are usually a year out 10:57:32 From Katie Rothley - LYON : We don't think we will resume anything program-wise in-person until late summer/fall 10:58:13 From Trevor Winn : i don’t follow patrons 10:58:17 From Trevor Winn : usually other orgs only 10:58:23 From Katie Rothley - LYON : I don't really follow patrons unless I know them, I follow other libraries, organizations, community partners, government accounts, colleges 10:58:25 From Sam : We definitely follow other community organizations (like Health Dept, Schools, Food Banks, etc) 10:58:27 From Mary - NN : I haven't been following any patrons, but local businesses, schools etc that follow us 10:58:32 From Sam : don't follow patrons 10:58:33 From Erin Clarke : a mix. local businesses, people of the community, libraries 10:59:25 From Tina @ Holly Library : That cracks me up! A younger person? Paula you look like you’re about my adult daughters ages. 10:59:26 From Sharon Crotser-Toy : Great question. We follow other area libraries 10:59:54 From Katie Rothley - LYON : more hashtags 11:00:03 From Lanna Thompson : I was thinking that same thing about Paula...you look super young. 11:00:17 From Katie Rothley - LYON : has to be good hashtags though 11:00:23 From Katie Rothley - LYON : some people follow hastag topics 11:01:22 From Paula : sorry unfortunate timing for a freeze 11:01:56 From Kelly Rembert - Southfield Library : Paula feel free to pose questions here as well 11:02:56 From Erin Clarke : thats a great idea! 11:04:06 From Katie Rothley - LYON : we use twitter. I try to tag the local schools 11:04:13 From Trevor Winn : agreed, its out least used too 11:04:17 From Katie Rothley - LYON : I don't always differ the posts. It's a lot of work 11:04:27 From Trevor Winn : its never my priority other than for service changes 11:06:00 From Sam : I have to go but thanks everyone! 11:06:08 From Adam Oster - Library of Michigan to LIZ BREED(Direct Message) : Thank goodness I learned that about Twitter ;-) 11:06:14 From Tina @ Holly Library : so much great information. thanks everyone. 11:06:30 From Katie Rothley - LYON : Would love to learn more about content marketing, how to write effective copy 11:06:38 From LIZ BREED to Adam Oster - Library of Michigan(Direct Message) : :) 11:06:54 From Elaine Medrow : thank you everyone! 11:07:23 From Susan Stoney : Happy holidays to one and all - 11:07:31 From Katie Rothley - LYON : Happy Holidays everyone! 11:07:34 From Katie Rothley - LYON : Thank you! 11:07:42 From Kristine PIoch : Thanks so much! 11:07:45 From LIZ BREED : Happy Holidays! 11:07:46 From Becky : Stay safe and healthy! 11:07:47 From Brenda Dunseth : Thank you Kelly! 11:07:54 From megangrant : Thank you! 11:07:55 From Susan Stoney : As always, thanks,Kelly!! 11:07:55 From Rachel Ash : Loved hearing from everyone today! Happy holidays all! 11:07:56 From Sylvia : thank you, this was great! lots of info 11:07:57 From Mary Short : Thank you Kelly and all for participating 11:07:57 From Rachael : thank you! 11:08:00 From Paula : Thank you. Happy Holidays! 11:08:01 From Rachael : lots of helpful information 11:08:01 From Lanna Thompson : Thank you and Happy Holidays! 11:08:02 From Sharon Crotser-Toy : Thanks a bunch! Happy holidays to you all! 11:08:07 From megangrant : Happy holidays!! 11:08:08 From Rachel Ash : Thank you!! 11:08:12 From barbara - hastings public library-mi : Thanks everyone, Happy Holidays 11:08:19 From Jennifer Dye : thank you all! happy holidays! 11:08:25 From jeff milo : keep up the good work everyone 11:08:38 From Sylvia : when can we get notes 11:08:47 From sherrivaughn : Thank you! Happy Holidays! 11:08:51 From Sylvia : thank you 11:09:00 From Mary - NN : Did you email last months notes or are they in FB group files? 11:09:23 From Mary - NN : THANKS! 11:09:50 From Trevor Winn : Thanks, kelly for organizing! 11:09:59 From Adam Oster - Library of Michigan : Thanks! 11:10:19 From Mary - NN : thank you!