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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif">Hi Jennifer,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif">For free, library-specific training on dealing with difficult patrons, see the
<a href="https://my.nicheacademy.com/staffskills">Niche Staff Skills Academy</a> available through the Library of Michigan. In particular, try these popular courses:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><a href="https://my.nicheacademy.com/staffskills/course/2122">How to handle angry customers</a><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><a href="https://my.nicheacademy.com/staffskills/course/12671">De-Escalation – Recognizing and Responding to Tense
Situations</a><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><a href="https://my.nicheacademy.com/staffskills/course/12814">De-Escalation – Skills and Practice</a><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif">Stay safe and I’ll see you on the other side,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif">Sonya Schryer Norris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif">Library of Michigan, MDE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif">517-335-1498<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Michlib-l <michlib-l-bounces@mcls.org> <b>On Behalf Of
</b>Jennifer Roth via Michlib-l<br>
<b>Sent:</b> Monday, November 23, 2020 10:47 AM<br>
<b>To:</b> Michlib-l <michlib-l@mail.mcls.org><br>
<b>Subject:</b> [Michlib-l] Difficult Patron training<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<strong><span style="font-family:"sans-serif 10pt",serif;color:black">CAUTION: This is an External email. Please send suspicious emails to
<a href="mailto:abuse@michigan.gov"><span style="font-weight:normal">abuse@michigan.gov</span></a></span></strong><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">Good morning,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m looking for some online training for staff in dealing with difficult patrons. Which trainings have been successful for you?<br>
<br>
Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:17.0pt;font-family:"Apple Chancery"">Jennifer Roth<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Trebuchet MS",sans-serif">pronouns: she/her</span><span style="font-family:"Apple Chancery""><br>
</span><span style="font-family:"Trebuchet MS",sans-serif">Interim Director<br>
Westland Public Library<br>
(734) 326-6123 ext 2825</span><span style="font-family:"Apple Chancery""><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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