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<div style="direction:ltr; font-family:Tahoma; color:#000000; font-size:10pt">Hi All!
<div>Thank you so much to all the library directors/managers who responded to my inquiry about doing library by appointment. Nineteen libraries responded, and everybody gave slightly different answers and ways of doing. A few also gave alternatives to the by-appointment
options. The super summarized version of the responses are below. The full responses are attached in a word doc. If you cannot open the word doc, please feel free to email me directly and I can send it to you directly. :) </div>
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<p class="MsoNoSpacing"><b>Responses—Quick notes version</b><span style="font-size:10pt"> </span></p>
<p class="MsoNoSpacing">1. What are you doing/how are you handling making appointments? Do patrons call in, set up an appointment online, use an app, etc.?</p>
<p class="MsoNoSpacing" style="margin-left:.5in; text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span>The majority of libraries that responded just have patrons call in and they write them in on a sign-up sheet. A few do email as well, or use some kind of scheduler/app. Only two libraries noted if they require a sign up a day before; majority
stated same day appointments was doable.</p>
<p class="MsoNoSpacing">2. How long are your appointment times? How long in between appointment sessions?</p>
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</span></span></span>30 minutes was the majority response, followed by 1 hour. About half of respondents allowed for 15-30 minutes in between appointments to tidy up/sanitize; the other half did not
<i style="">schedule</i> time in between to clean as there was usually down time to do it after the patrons left.</p>
<p class="MsoNoSpacing">3. Cleaning in between appointments? Or, just scheduled times (multiple) each day?</p>
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</span></span></span>Majority cleaned in between appointments; some very small libraries stated they had multiple cleanings throughout the day.</p>
<p class="MsoNoSpacing">4. Do you offer appointments for computers only, with patrons being allowed to quickly browse stacks “as normal”? Or, are you offering for both browsing and computer use?</p>
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</span></span></span>Computer only was the majority response followed by a combination of appointments for browsing and computer use. A few have multiple different types of appointments with different time slots/scheduling going at once—circulation services
(library card sign up, passports, printing/photocopying, etc.), browsing, and computer. </p>
<p class="MsoNoSpacing">5. Any challenges that you’ve found doing by-appointment only? (Other than not being able to let people in when they want to come in)</p>
<p class="MsoNoSpacing" style="margin-left:.5in; text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span>Top challenge:</p>
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</span></span></span>It’s slow! Not as many people as we hoped! </p>
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</span></span></span>Other challenges:</p>
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</span></span></span>Social distancing issues—getting too close to people needing computer help, staff trying to maneuver around patrons near entrances (one exit/entrance available)</p>
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</span></span></span>Curbside became too much for staff </p>
<p class="MsoNoSpacing" style="margin-left:1.0in; text-indent:-.25in">OR, watching the door/needing a doorbell or something similar.</p>
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</span></span></span>Patrons wished to browse during their services/computer appointments and not able to.
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</span></span></span>Only one person/family allowed in at one time due to library space.</p>
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<p class="MsoNoSpacing"><u>Alternatives to Appointment only:</u></p>
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<ul style="font-family:Tahoma; font-size:10pt">
<li>Grab n Go browsing/Walk-in browsing—those libraries that suggested this all stated patrons get 30 minutes to browse the collection.
</li><li>No browsing, but can come in to do other services, the computers, or a small study area. Limited to 30 minutes unless in the small study space.
</li><li>Lockers w/key code access for patrons to pick-up materials regardless if staff is available. Doing appointments wasn’t feasible due to number of locations and number of staff available (tribal library w/multiple locations and only 3 staff members).</li></ul>
<div>Thank you again to all those who replied!</div>
<div>Angela </div>
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<div style="font-family:Tahoma"><font size="2"><i><font>Librarian</font></i></font>
<div><b><font size="2">Ojibwa Community Library</font></b></div>
<div><font size="2">Keweenaw Bay Indian Community</font></div>
<div><font size="2">409 Superior Ave. </font></div>
<div><font size="2">Baraga, MI 49908</font></div>
<div><font size="2">906-353-8163</font></div>
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