<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
I wouldn't normally consider sending out a management article, but I found this one to be excellent even if from a non-traditional source. A public librarian friend also thought it was valuable enough to send out.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<a href="https://customerthink.com/time-to-say-goodbye-to-an-outdated-concept-efficiency/?ct_subscriber=yes" target="_blank" rel="noopener noreferrer" style="margin: 0px; font-family: Calibri, Arial, Helvetica, sans-serif; outline: 0px; background-color: rgb(255, 255, 255)">https://customerthink.com/time-to-say-goodbye-to-an-outdated-concept-efficiency/?ct_subscriber=yes</a> <br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Bob</div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div id="Signature">
<div>
<div id="divtagdefaultwrapper" style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<p style="margin-top: 0px; margin-bottom: 0px;">Robert P. Holley</p>
<p style="margin-top: 0px; margin-bottom: 0px;">Professor Emeritus, Wayne State University</p>
<p style="margin-top: 0px; margin-bottom: 0px;">13303 Borgman Avenue</p>
<p style="margin-top: 0px; margin-bottom: 0px;">Huntington Woods, MI 48070-1005</p>
<p style="margin-top: 0px; margin-bottom: 0px;">email: aa3805@wayne.edu</p>
<p style="margin-top: 0px; margin-bottom: 0px;">phone: 248-547-0306</p>
<p style="margin-top: 0px; margin-bottom: 0px;"><br>
</p>
</div>
</div>
</div>
</div>
</body>
</html>