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<p class="MsoNormal">Greetings!<o:p></o:p></p>
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<p class="MsoNormal">The Library of Michigan (LM) is excited to announce a new continuing education opportunity. LM’s new webinar series, SRLC Presents brings to you select sessions from the cancelled 2020 Loleta Fyan Small & Rural Libraries Conference. Join
us Tuesday, July 7 at 2:00 PM for “It's All About "We"! How to Create Higher Levels of Internal Customer Satisfaction in Your Library,” presented by Andrew Sanderbeck.<o:p></o:p></p>
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<p class="MsoNormal"><b>Tuesday, July 7 @ 2:00 ET<o:p></o:p></b></p>
<p class="MsoNormal"><b><a href="https://libraryofmichigan.z2systems.com/event.jsp?event=308&">SRLC Presents: It's All About "We"! How to Create Higher Levels of Internal Customer Satisfaction in Your Library - Andrew Sanderbeck</a><o:p></o:p></b></p>
<p class="MsoNormal"><b>Cost: Free<o:p></o:p></b></p>
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<p class="MsoNormal">Your biggest assets are your employees and volunteers. Creating and maintaining a culture of professionalism is important to internal customer satisfaction, which includes providing services to those that use your library, and treating
them as you would treat those external customers.<br>
<br>
In this interactive and informative program, we will look at three key skill sets to creating higher levels of internal customer satisfaction and how you can apply this information in your organization to build a culture of "We, not just me."<br>
<br>
In this program, attendees will learn about these three key skill sets:<br>
<br>
• Job Skills (Technical, Communication and Leadership)<br>
• Good Judgement<br>
• Radical Hospitality<br>
<br>
Instructor: Andrew Sanderbeck, PeopleConnect Institute<br>
Andrew has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication
Skills in the U.S. and numerous countries around the world. He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.<o:p></o:p></p>
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<p class="MsoNormal">Evette M. Atkin<o:p></o:p></p>
<p class="MsoNormal">Continuing Education Consultant<o:p></o:p></p>
<p class="MsoNormal">Library of Michigan<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:atkine@michigan.gov">atkine@michigan.gov</a><o:p></o:p></p>
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