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<p class="MsoNormal"><span style="font-size:12.0pt">Greetings Michigan Library Community,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The <a href="https://www.michigan.gov/libraryofmichigan/0,9327,7-381-88855_89737_99269---,00.html">
Staff Skills Academy</a>, curated by LM staff and provided on our website, has 70+ self-paced courses on common skills necessary for working in a public library.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">We debuted this academy two weeks ago. In that time, the most popular ten courses have been:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="790" style="width:592.85pt;border-collapse:collapse">
<tbody>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">Cataloging (from the Pioneer Library System) [30 Mins.]<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">Customer Service Strategies<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="3" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">Dewey Decimal Classification System (from the Pioneer Library System) [25 Mins.]<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="4" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">Customer Service 101<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="5" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">From Compassion to Action: Serving those with Mental Health Challenges in the Library<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="6" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">Disability Etiquette and Awareness<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="7" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">Internet Basics <o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="8" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">Readers' Advisory (from Pioneer Library System) [30 Mins.]<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="9" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">How To Handle Angry Customers<o:p></o:p></span></li></ol>
</td>
</tr>
<tr style="height:15.1pt">
<td width="790" nowrap="" valign="bottom" style="width:592.85pt;padding:0in 5.4pt 0in 5.4pt;height:15.1pt">
<ol style="margin-top:0in" start="10" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo1">
<span style="font-size:12.0pt">De-Escalation: Recognizing and Responding to Tense Situations<o:p></o:p></span></li></ol>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The courses are divided into these categories:<o:p></o:p></span></p>
<ul type="disc">
<li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Cataloging<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Customer Service<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Disaster Preparedness<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Human Resources<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Leadership<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Programming<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Readers’ Advisory<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Reference<o:p></o:p></span></li><li class="gmail-m4529169859727805527msolistparagraph" style="mso-list:l0 level1 lfo2">
<span style="font-size:12.0pt">Technology<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt">What’s more, Michigan’s use of these 70+ resources is on par with the state of Georgia, where the material delivered through this software service is well-established and CE is required. We know you’re interested
in online CE and we’re happy to provide this. Feedback on this academy is welcome.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Stay safe and I’ll see you on the other side,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Sonya<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sonya Schryer Norris<o:p></o:p></p>
<p class="MsoNormal">Library Consultant<o:p></o:p></p>
<p class="MsoNormal">Library of Michigan<o:p></o:p></p>
<p class="MsoNormal">Michigan Department of Education<o:p></o:p></p>
<p class="MsoNormal"><b>517-335-1498<o:p></o:p></b></p>
<p class="MsoNormal"><a href="mailto:Norriss2@michigan.gov">Norriss2@michigan.gov</a><o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><a href="https://michigan.gov/libraryofmichigan">https://michigan.gov/libraryofmichigan</a><o:p></o:p></p>
<p class="MsoNormal"><a href="https://mel.org/">https://mel.org</a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://michlibrary.org/">http://michlibrary.org</a><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt;color:#1F5192">You have the power to shape your future, and the future of all children, by counting everyone in your home in the
<a href="https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy2020census.gov%2F&data=02%7C01%7CNorrisS2%40michigan.gov%7Ce7ec159400914a99c42d08d7d5c450e1%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637212911508123639&sdata=xx6zojNDhjfJla%2F0VwFZ7lWKmBZx7vtJ3Y%2BMUagjNL4%3D&reserved=0">
2020 Census</a>.</span></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="286" height="92" style="width:2.975in;height:.9583in" id="Picture_x0020_2" src="cid:image001.png@01D61D4E.7D3E0740" alt="A close up of a sign
Description automatically generated"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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