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<span style="font-size:12pt">Hello,</span><br>
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First, I would like to say thanks for all the well wishes recently. I received so many personal emails that I couldn't keep with with directly responding to everyone. Please know that your kind words helped me get through the last couple of weeks. </p>
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As many type A's do, I distract myself from grief by staying busy (no worries, I am taking care of myself too). So I thought I'd share our communications and procedures for our coming "curbside pickup" service. <span style="font-size: 12pt;">Currently our Safer
At Home order lasts till Tuesday 5/26, <span style="font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 16px;">
Memorial Day is 5/25, so we are planning curbside through 5/22. Last week the WI</span> Governor said libraries can (not MUST) offer curbside service as of Fri 4/24. </span></p>
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<div><span style="font-family:Calibri,sans-serif,serif,EmojiFont">You may use this link to our website to see our communication to patrons: </span><a href="https://www.wfblibrary.org/about/curbside_pickup.php" target="_blank" rel="noopener noreferrer" id="LPlnk555816" previewremoved="true" style="font-family: Calibri, sans-serif, serif, EmojiFont;">https://www.wfblibrary.org/about/curbside_pickup.php</a></div>
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Behind the scenes stuff</div>
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Capacity vs Demand:
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<span style="font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 16px;">We can accommodate 48 pickups per day, so we know demand will outstrip
availability</span><span style="font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 16px;">. </span>We anticipate serving up to 750-1000
people with curbside from 4/27-5/22. FYI, our average day when open has 550 people through the door and 900 items checked out, in a suburb of 14,000. Once all time slots are full through 5/22, we will thank patrons for their patience and understanding during
these extraordinary times, and instruct them to check our website and FB for future updates.</p>
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<p style=""><font face="Calibri, sans-serif, serif, EmojiFont">Staffing:</font></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont">We are planning to have limited staff in the 24,000 sq ft </span><span style="font-family:Calibri,sans-serif,serif,EmojiFont">building to support this process while maintaining safe distancing. At
this time the plan is to have 3 Circulation Assistants, 2 Reference Librarians, and at least one full time staff as back up support. <span style="font-family:Calibri,sans-serif,serif,EmojiFont; font-size:16px">Reference librarians will be working at the Youth
Services and Adult Services desk, one Circ Assistant will be at the front desk, one Circ Assistant at the back computer by delivery, and one Circ Assistant will be working as the runner to put items </span><span style="font-family:Calibri,sans-serif,serif,EmojiFont; font-size:16px">on
carts outside </span><span style="font-family:Calibri,sans-serif,serif,EmojiFont; font-size:16px">for patron pick up.</span></span></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont"></span><span style="font-family:Calibri,sans-serif,serif,EmojiFont">Safety: </span></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont">Staff will be required to wear masks and gloves, and should maintain the required social distancing of 6 feet or more. If staff feel ill or have a fever, they should contact their supervisor and
not come in. </span></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont"> </span></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont">Step by Step Procedures:</span></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont">Our Leadership Team put together detailed procedures for staff working during Curbside Pickup. We anticipate these procedures will be reviewed with onsite staff and updated regularly. Since some
listservs drop attachments, I have saved our docs to a google to share. </span><br>
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Curbside Pickup Procedure - Initial Working Draft</span></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont"><a href="https://drive.google.com/file/d/1QOr__kwia_lg5h-YOLTxu-_bHdlZAHOd/view?usp=sharing" class="OWAAutoLink" id="LPlnk264570" previewremoved="true"></a><a href="https://drive.google.com/file/d/1jdD0TsHtrjqQPFU0v_aAV_0HbdEG0wfs/view?usp=sharing" class="OWAAutoLink" id="LPlnk502708" previewremoved="true"></a><a href="https://drive.google.com/file/d/1jdD0TsHtrjqQPFU0v_aAV_0HbdEG0wfs/view?usp=sharing" class="OWAAutoLink" id="LPlnk532650" previewremoved="true">https://drive.google.com/file/d/1jdD0TsHtrjqQPFU0v_aAV_0HbdEG0wfs/view?usp=sharing</a><br>
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Curbside Pickup Appointment Worksheet</p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont"><a href="https://drive.google.com/file/d/1QOr__kwia_lg5h-YOLTxu-_bHdlZAHOd/view?usp=sharing" class="OWAAutoLink" previewremoved="true" id="LPlnk419024">https://drive.google.com/file/d/1QOr__kwia_lg5h-YOLTxu-_bHdlZAHOd/view?usp=sharing</a><br>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont">As always: copy, past, and use whatever you want as you develop your own procedures. Also, from having a zoom meeting with over a dozen library directors today I can attest that we are all doing it
differently. Figure out what works best for your location, staff, and community. I offer this just to help people think about things. Saying to yourself, "Well that wouldn't work for us!," helps bc it narrows the list for you. And feel free to email me questions,
they help keep me busy and to learn from you.</span></p>
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Best of luck friends. I hope you and your loved ones are safe and well.</span></p>
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<span style="font-family:Calibri,sans-serif,serif,EmojiFont"> </span></p>
<p style="margin:0in 0in 0.0001pt; font-size:16px"><font face="Calibri, sans-serif, serif, EmojiFont">Sincerely,</font></p>
<p style="margin:0in 0in 0.0001pt; font-size:16px">Nyama</p>
<p style="margin:0in 0in 0.0001pt; font-size:16px"><br>
Nyama Y. Reed</p>
<p style="margin:0in 0in 0.0001pt; font-size:16px">Library Director</p>
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<font size="3" style="font-family:"Times New Roman",serif,serif,EmojiFont"><span style="font-size:12pt"><font color="black" style="font-family:Arial,sans-serif,serif,EmojiFont">Whitefish Bay Public Library</font></span></font></div>
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Bay, WI 53217</span></font></span></font></div>
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<font size="3" style="font-family:"Times New Roman",serif,serif,EmojiFont"><span style="font-size:12pt"><font color="green" style="font-family:Arial,sans-serif,serif,EmojiFont"><i>Our Mission</i></font></span></font></div>
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<font size="3" style="font-family:"Times New Roman",serif,serif,EmojiFont"><span style="font-size:12pt"><font color="green" style="font-family:Arial,sans-serif,serif,EmojiFont"><i>The Whitefish Bay Public Library, as a cornerstone of the community, is dedicated
to connecting people of all ages, inspiring a love of learning and providing easy access to ideas, information and resources.</i></font></span></font></div>
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