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<p class="MsoNormal"><b><span style="color:windowtext">From:</span></b><span style="color:windowtext"> USAC <DoNotReply@usac.org>
<br>
<b>Sent:</b> Monday, March 16, 2020 11:52 AM<br>
<b>To:</b> Norris, Sonya (MDE) <NorrisS2@michigan.gov><br>
<b>Subject:</b> USAC Remains Open for Business<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:1.0pt;line-height:115%;color:#616161">Precautions in Place to Protect Health and Safety
<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:0%"><span style="font-size:1.0pt;color:#616161"><img width="1" height="1" style="width:.0083in;height:.0083in" id="_x0000_i1025" src="http://click.outreach.usac.org/open.aspx?ffcb10-febf15767c670074-fe561d76726006787110-fe391570756406797d1477-ff261276706c-fe4816787d620c74731c-ffcf14"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;line-height:115%"><span style="font-size:9.0pt;line-height:115%;color:#616161"><a href="https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fview.outreach.usac.org%2F%3Fqs%3D98e1fe1d3c6a2c7192e568d5d6b954be988e800c106f00980a39ab310303ae4b1f0eca79fc317b8cd5475d0b4a05f7a8dac263947c0585849f66fdf71b1be37ff943324c6280ba0a&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420713678&sdata=8ueEe8a5D0iCFCavTOkLuU4op%2FRuVN8ydCo7qSpiGIM%3D&reserved=0" target="_blank">View</a>
this email as a web page. <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;line-height:115%"><span style="font-size:10.5pt;line-height:115%;color:#616161"><img border="0" width="680" height="113" style="width:7.0833in;height:1.175in" id="_x0000_i1026" src="http://image.S10.exacttarget.com/lib/fe391570756406797d1477/m/1/af475085-15ac-4717-aa40-fd55962d7bf7.png" alt="USAC Banner"><o:p></o:p></span></p>
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<h1 align="center" style="text-align:center"><span style="font-size:22.0pt;color:#006FF4;font-weight:normal">USAC Remains Open for Business<o:p></o:p></span></h1>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.5pt;line-height:115%;color:#616161">March 16, 2020<o:p></o:p></span></p>
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<h2><span style="font-size:11.0pt;color:#616161;font-weight:normal">At USAC, we are committed to the health and safety of our employees, contractors, and stakeholders during the COVID-19 pandemic. USAC remains fully operational.</span><span style="color:#616161"><br>
<br>
</span><span style="font-size:11.0pt;color:#616161;font-weight:normal">USAC has taken steps to reduce the risk of illness and transmission among our staff and partners. This includes increasing sanitation efforts around the office facilities, minimizing travel,
and promoting virtual meetings. Most USAC staff and contractors will work remotely for the coming days and can be reached at their USAC email and telephone numbers. </span><span style="color:#616161"><br>
<br>
</span><span style="font-size:11.0pt;color:#616161;font-weight:normal">While the way we work has changed, USAC will conduct the regular and ongoing work administering the Universal Service Fund. This includes processing and reviewing program applications, collecting
contributions, disbursing payments, and implementing program guidance from the FCC. </span><span style="color:#616161"><br>
<br>
</span><span style="font-size:11.0pt;color:#616161;font-weight:normal">All USAC customer support centers remain open. Please be patient if you experience longer than usual wait times with our customer service teams as circumstances continue to change. </span><span style="color:#616161"><br>
<o:p></o:p></span></h2>
<p class="MsoNormal" style="line-height:115%"><span style="color:#616161">To submit program or service provider documents to USAC, please use your normal submission channels or use the support function below:</span><span style="font-size:10.5pt;line-height:115%;color:#616161"><br>
</span><span style="color:#616161">E-rate: Submit via <a href="https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88e5549dc4096db59f2689701b72da315827deb2841e63e18e85ec73e0754646c185904efb3be3cefc79553f1ee3463e775&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420718655&sdata=Ald7iwdkvJEIuqx9NqV5b74zQr1m%2Bv51pNk2W4GDHO4%3D&reserved=0" title="EPC">
<span style="color:#006FF4">EPC</span></a></span><span style="font-size:10.5pt;line-height:115%;color:#616161"><br>
</span><span style="color:#616161">Lifeline: </span><span style="font-size:10.5pt;line-height:115%;color:#616161"><a href="mailto:LifelineProgram@usac.org?subject=" title="LifelineProgram@usac.org"><span style="font-size:11.0pt;line-height:115%;color:#006FF4">LifelineProgram@usac.org</span></a><br>
</span><span style="color:#616161">Rural Health Care: </span><span style="font-size:10.5pt;line-height:115%;color:#616161"><a href="mailto:RHC-Assist@usac.org?subject=" title="RHC-Assist@usac.org"><span style="font-size:11.0pt;line-height:115%;color:#006FF4">RHC-Assist@usac.org</span></a><br>
</span><span style="color:#616161">High Cost: </span><span style="font-size:10.5pt;line-height:115%;color:#616161"><a href="https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88e03ed2d221acf9028c7377722fbbfa0116146eb824bae6688f9f0da4d38f0ef6d040c0a78be84e01d9c6365526b6d293f&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420723635&sdata=MKR4lBMlX7F8vewV6ToqF5xRjONljOGPlF%2FZL8imZbY%3D&reserved=0" title="HCQuestions@usac.org "><span style="font-size:11.0pt;line-height:115%;color:#006FF4">HCQuestions@usac.org</span></a><br>
</span><span style="color:#616161">Service Providers: </span><span style="font-size:10.5pt;line-height:115%;color:#616161"><a href="https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88ea1f79eab657bfc4a9aaff684534cf1ad442bcb15255df6830af3a47c05e6f87351392c61455af99f08f1cd93a7964c99&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420728614&sdata=cnF%2FpGluTOE01KMxyBm2D1UuthaJaYn0p1gsmmR3Cho%3D&reserved=0" title="CustomerSupport@usac.org"><span style="font-size:11.0pt;line-height:115%;color:#006FF4">CustomerSupport@usac.org</span></a><o:p></o:p></span></p>
<h2><span style="font-size:11.0pt;color:#616161;font-weight:normal">If your send other documents to USAC via mail or overnight delivery, you must also email a PDF copy to </span><span style="color:#616161"><a href="mailto:Outreach@usac.org?subject=" title="Outreach@usac.org"><span style="font-size:11.0pt;color:#006FF4;font-weight:normal">Outreach@usac.org</span></a></span><span style="font-size:11.0pt;color:#616161;font-weight:normal">.</span><span style="color:#616161"><br>
<br>
</span><span style="font-size:11.0pt;color:#616161;font-weight:normal">USAC will share program-specific accommodations and impacts via email and on our website.</span><span style="color:#616161"><br>
<br>
</span><span style="font-size:11.0pt;color:#616161;font-weight:normal">USAC continues to monitor developments and will implement additional precautions if necessary. This is an evolving situation, and we will keep you informed of any changes as they arise.</span><span style="color:#616161"><o:p></o:p></span></h2>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:12.0pt;line-height:115%;color:#616161">Contact Us!</span><span style="font-size:10.5pt;line-height:115%;color:#616161"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.5pt;line-height:115%;color:#616161">For questions or comments, please reach out to your respective customer support team.<br>
<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.5pt;line-height:115%;color:#616161">E-rate Client Service Bureau: (888) 203-8100 or open an <a href="https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88e5549dc4096db59f2689701b72da315827deb2841e63e18e85ec73e0754646c185904efb3be3cefc79553f1ee3463e775&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420733593&sdata=KolUO8UPRJPB7LFrXzbkoe9aVFYU7OwyqV0rUUPBy3k%3D&reserved=0" title="EPC"><span style="color:#006FF4">EPC</span></a>
case<br>
High Cost Program: (844)-357-0408 or <a href="mailto:hcquestions@usac.org?subject=" title="hcquestions@usac.org"><span style="color:#0052EB">hcquestions@usac.org</span></a><br>
Lifeline Program: (800) 234-9473 or </span><u><span style="font-size:10.5pt;line-height:115%;color:#006FF4"><a href="mailto:LifelineProgram@usac.org?subject="><span style="color:#0052EB">LifelineProgram@usac.org</span></a></span></u><span style="font-size:10.5pt;line-height:115%;color:#616161"><br>
RHC Help Desk: (800) 453-1546 or </span><u><span style="font-size:10.5pt;line-height:115%;color:#006FF4"><a href="mailto:RHC-Assist@usac.org?subject=" title="RHC-Assist@usac.org"><span style="color:#0052EB">RHC-Assist@usac.org</span></a></span></u><span style="font-size:10.5pt;line-height:115%;color:#616161"><br>
Service providers: (888) 641-8722 or </span><u><span style="font-size:10.5pt;line-height:115%;color:blue"><a href="mailto:CustomerSupport@usac.org?subject="><span style="color:#0052EB">CustomerSupport@usac.org</span></a></span></u><span style="font-size:10.5pt;line-height:115%;color:#616161"><o:p></o:p></span></p>
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<p style="line-height:115%"><span style="font-size:9.0pt;line-height:115%;color:#616161">The information contained in this electronic communication and any attachments and links to websites are intended for the exclusive use of the addressee(s) and may contain
confidential or privileged information. If you are not the intended recipient, or the person responsible for delivering this communication to the intended recipient, be advised you have received this communication in error and that any use, dissemination,
forwarding, printing, or copying is strictly prohibited. Please notify the sender immediately and destroy all copies of this communication and any attachments.<o:p></o:p></span></p>
<p align="center" style="text-align:center;line-height:115%"><span style="font-size:9.0pt;line-height:115%;color:#404040">USAC | 700 12th Street NW, Suite 900 | Washington, DC 20005<br>
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