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<p class="MsoTitle" align="left" style="text-align:left;line-height:150%"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif;font-weight:normal">Location: East Lansing Public Library
<o:p></o:p></span></p>
<p class="MsoTitle" align="left" style="text-align:left;line-height:150%"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif;font-weight:normal">Position: Customer Service Associate
<o:p></o:p></span></p>
<p class="MsoTitle" align="left" style="text-align:left;line-height:150%"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif;font-weight:normal">Pay Rate: $12.73/hr<o:p></o:p></span></p>
<p class="MsoTitle" align="left" style="text-align:left;line-height:150%"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif;font-weight:normal">Posting Date: February 4, 2020
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<p class="MsoTitle" align="left" style="text-align:left;line-height:150%"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif;font-weight:normal">Closing Date: February 12, 2020<o:p></o:p></span></p>
<p class="MsoTitle" align="left" style="text-align:left;line-height:150%"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif;font-weight:normal"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><u><span style="font-size:14.0pt;font-family:"Arial",sans-serif">ESSENTIAL POSITION FUNCTIONS:</span></u></b><span style="font-size:14.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">1. Proactively provides customer service<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">2. Promote and recommend library materials and services for patrons of all ages<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">3. Serve as first level of staff in resolving patron concerns<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">4. Provide basic technical support for patron PC issues, such as email, social media,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Microsoft Office, and printing<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">5. Help lead the opening and/or closing operations, including managing money, ensuring<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">the startup or shutdown of equipment and unlocking and/or locking of doors<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Please visit <a href="https://www.elpl.org/working-at-the-library/">
https://www.elpl.org/working-at-the-library/</a> to see available positions, or the following for the complete job posting<br>
<br>
<a href="https://d4804za1f1gw.cloudfront.net/wp-content/uploads/sites/34/2020/02/04084759/customer_service_associate_job_posting_02_2020.pdf">https://d4804za1f1gw.cloudfront.net/wp-content/uploads/sites/34/2020/02/04084759/customer_service_associate_job_posting_02_2020.pdf</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Call or email below with questions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Kevin Hawley<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Circulation Supervisor<br>
East Lansing Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">517-319-6943<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">khawley@cityofeastlansing.com<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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