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We had Jay Johnson, a local motivational speaker/consultant for our TEDx event a couple of years ago. Here's a link to his talk. </div>
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<a href="https://www.youtube.com/watch?v=kARkOdRHaj8&t=454s">https://www.youtube.com/watch?v=kARkOdRHaj8&t=454s</a><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Shayna Connolly via Michlib-l <michlib-l@mcls.org><br>
<b>Sent:</b> Tuesday, January 21, 2020 10:23 AM<br>
<b>To:</b> 'michlib-l@mcls.org' <michlib-l@mcls.org><br>
<b>Subject:</b> [Michlib-l] Speaker for Customer Service Presentation</font>
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<p class="x_MsoNormal">Hi all –</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">We’re looking for someone to talk about handling “problem patrons” or about customer service in libraries at the TLN Spring Workshop in May. If you have a speaker to recommend or you’re interested in speaking yourself, please contact
me off-list at <a href="mailto:connolls@btpl.org">connolls@btpl.org</a>.</p>
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<p class="x_MsoNormal">Thank you!</p>
<p class="x_MsoNormal">Shayna</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Shayna Connolly</p>
<p class="x_MsoNormal">Adult Services Librarian</p>
<p class="x_MsoNormal">Bloomfield Township Public Library</p>
<p class="x_MsoNormal">1099 Lone Pine Road</p>
<p class="x_MsoNormal">Bloomfield Twp., MI 48302</p>
<p class="x_MsoNormal">248-642-5800 ext. 118</p>
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<P style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
href="http://www.ci.livonia.mi.us/"></A><IMG border=0
src="cid:livoniapubliclibrarywithtext_f2beec2e-7304-4c6f-9101-674c78418ead.jpg"><BR><STRONG><SPAN
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<P style="FONT-SIZE: 12pt; FONT-FAMILY: Arial"><STRONG>Donna Winter</STRONG><BR><SPAN
style="FONT-SIZE: 11pt">Assistant Branch Librarian <BR>Livonia Public Library<BR>(734) 466-2675
<BR>dwinter@livoniapubliclibrary.org <BR><STRONG><A style="TEXT-DECORATION: none"
href="http://www.livoniapubliclibrary.org">www.livoniapubliclibrary.org</A></STRONG></SPAN></P></TD></TR>
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