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<p class="MsoNormal"><span style="font-size:11.0pt">Western Michigan University Libraries seeks a User Services Coordinator to join the User Services team. This position is responsible for providing excellent customer service, assisting library users with a
wide range of transactions, and for opening/closing Waldo Library during evening and weekend hours.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Major Duties<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Responsible for assisting library users with a wide variety of transactions and inquiries related to identifying, locating, and using library resources; circulating materials; interpreting library policies;
resolving user account issues; and addressing computer, networking, printing and other technical support issues.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Provides support for library research, circulation, reserves, and other services, technical support for end-users of public computing and printing; clarification and interpretation of library policies and
procedures. Works with Libraries’ integrated library management software and online resources to support patron transactions and inquiries.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Assists with hiring, training, and scheduling student employees. Supervises student employee interactions in order to ensure high quality customer service.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Ensures a safe environment for users and security for library resources, equipment, and building facility. Monitors the custodial and maintenance environment of Waldo Library and initiates appropriate actions.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Works on various projects as needed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Opens and closes Waldo Library during evening and weekend hours. Expected shift is Sun-Thurs, 5:30 p.m. to 2:30 a.m. during fall/spring semesters, and Sun-Thurs 3:30 p.m. to 12:30 p.m. during the summer.
Adjustments to the schedule for holidays and absences is required. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><span style="mso-spacerun:yes"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">Minimum Qualifications<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Bachelor's degree or higher in related field from an accredited institution, or equivalent combination of education and experience.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Two years' relevant experience.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Strong interpersonal, written, and verbal communication skills.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Excellent customer service skills.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">-Experience using MS Office Suites software, using internet correspondence such as email and chat, and have basic computer/printer maintenance skills.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Experience working in a public service role.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">-Ability to respond to emergencies such as directing library users to safe locations during severe weather, and following established procedures and contacting appropriate emergency response units in case
of illness or injury to users or staff. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">-Ability to work irregular shifts and extended hours, including evenings and weekends.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">Desired Qualifications<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Three years of academic library experience.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Supervisory experience. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Working knowledge of an Intergrated Library system.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">- Familiarity with academic research terminology and library databases.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><span style="mso-spacerun:yes"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">For complete description, minimum requirements and application procedures, visit our website at:<span style="mso-spacerun:yes">
</span></span><a href="http://www.wmujobs.org/applicants/Central?quickFind=56514" id="LPlnk875801" class="OWAAutoLink"><span style="font-size:11.0pt;mso-bidi-font-size:10.0pt">www.wmujobs.org/applicants/Central?quickFind=56514</span></a><span style="font-size:11.0pt;mso-bidi-font-size:10.0pt">.
</span><span style="font-size:11.0pt">Only applications submitted through this site will be considered.
<b style="mso-bidi-font-weight:normal">Posting # <span style="color:black">00000327.</span></b><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:10.0pt;mso-bidi-font-family:Calibri">WMU is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, women, protected veterans, individuals
with disabilities and all other qualified individuals are encouraged to apply.<o:p></o:p></span></b></p>
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