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<p style="margin:0in;margin-bottom:.0001pt">As we mentioned at the end of the summer, MeL engages in reiterative usability testing to improve the MeL and MeLCat experience. Sean Cwiek, Kathy Kosinski and Sonya Schryer Norris recently completed a study and are
in the process of implementing the results as approved by the MeL management team. We worked at Jackson District Library (thank you to Sara Tackett, Liz Breed and the staff and patrons of JDL!!) and with non-patrons in Lansing. We spent more than 17 hours
watching and recording as people engaged with MeL and MeLCat. There were several important results that will impact MeL that we'd like to share with you.<o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:27.0pt;text-indent:-.25in;mso-list:l2 level1 lfo1;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>The Advanced Search feature, which fared poorly in our 2016 testing, fared even worse in the summer of 2017. It has been removed from MeL pending improvements by the vendor.
<o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:27.0pt;margin-bottom:.0001pt">
<o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:27.0pt;margin-bottom:.0001pt">
One patron noted: “This is going to sound stupid but the advanced search makes no sense. I would think maybe I could come here to narrow down my search but I would be so frustrated.” Another said: “It's not very friendly. I have no idea what Boolean is. Format
doesn't make any sense here.” One person simply looked at the page and said: “Now I'm lost and I want to call the library. I'm serious. I'm going to have to hit the back button or reset the search.”<o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:27.0pt;margin-bottom:.0001pt">
<o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:27.0pt">
Advanced Search is like a voodoo siren call to some users but it consistently underperforms for the general public.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo2;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>The search box on the homepage, which searches both MeL and MeLCat, is going to be split into two different search boxes on two different pages. We're still working with designers on implementation but likely MeLCat will move
to the homepage and a search for the databases will move to the top of the databases page. The anticipated date for that change is late December. We will engage in another round of usability testing this winter to see how this change affects users.<o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:27.0pt">
We asked users about their faith in the MeL search box and almost all said they would have used it on their own to obtain books but only 29% said they would have stuck with it for non-book related information seeking. This speaks to the value that subjects
place on finding books they can borrow at no charge and the relative difficulty of more generalized information-seeking in Encore.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:27.0pt;text-indent:-.25in;mso-list:l1 level1 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Fortunately, we found that MeLCat success rates were definitively improved since the Encore improvements (or "new" MeLCat) we made. As a reminder, these are the recent enhancements to Encore:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Records with more holdings attached to them are weighted more heavily. This means that records that have more lending libraries attached to them will appear higher in the search results, hopefully making them more attractive to
click on and improving the findability of available copies. <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:81.0pt;text-indent:-.25in;mso-list:l1 level3 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>This also has the benefit of decreasing the visibility of electronic resources with only one holding.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Known title searching has improved.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>There is now better matching on one word titles<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>If no copies associated with a given record are available for loan that is now noted on the results page with a red message: "No copies currently available"<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>A number of the facets have been collapsed and can opened or closed with a plus/minus sign<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>A background color (green instead of gray) was added to the Facets section<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>The Request an Available Copy screen has been improved. 1. Only Available or Status unknown (Follett systems) items are shown 2. The request button is larger and at both the top and bottom of the screen and 3. The messaging has
been simplified and improved.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Icons were made larger and colored<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level2 lfo3;vertical-align:middle">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>"Get This from MeLCat" and "View Record" are no longer grayed out unless they're selected on the search results page<o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in">
<o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="color:black;background:white">Brought to you by Deb Renee Biggs and Sonya Schryer Norris, Library Consultants at the Library of Michigan</span></i><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="color:black;background:white">MeL databases are available to Michigan residents or Michigan library access only.</span></i><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="color:black;background:white">MeL Minutes are brought to you by the Library of Michigan. Want more information on MeL? Stay tuned for the next MeL Minute available on many Michigan library listservs,
email us at </span></i><a href="mailto:contact@mel.org"><i><span style="background:white">contact@mel.org</span></i></a><i><span style="color:black;background:white">, visit </span></i><a href="http://mel.org/"><i><span style="background:white">http://mel.org</span></i></a><i><span style="color:black;background:white">,
or sign up for the MeL Minute and other Library of Michigan e-mail lists via GovDelivery. We encourage you to share MeL Minutes with your colleagues and networks.</span></i><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sonya Schryer Norris<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Library of Michigan<o:p></o:p></p>
<p class="MsoNormal">702 W. Kalamazoo St.<o:p></o:p></p>
<p class="MsoNormal">Lansing, MI 48909<o:p></o:p></p>
<p class="MsoNormal">517-373-4457<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="http://michigan.gov/libraryofmichigan"><span style="color:#0563C1">http://michigan.gov/libraryofmichigan</span></a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://mel.org/"><span style="color:#0563C1">http://mel.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://michlibrary.org/"><span style="color:#0563C1">http://michlibrary.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Explore the </span>
<span style="font-size:14.0pt"><a href="http://www.michigan.gov/mde/0,4615,7-140-28753_80670---,00.html"><span style="color:#1155CC">#GoOpen Michigan</span></a><span style="color:black"> movement and how to make it a reality. </span><a href="https://www.solutionwhere.com/ww/Aspx/Public/Search/ShowCourse.aspx?courseNum=110&cId=47"><span style="color:#1155CC">Register
today</span></a><span style="color:black"> for the #GoOpen Michigan Summit - 12/5/17.
</span><o:p></o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.michigan.gov/mde-goopen"><span style="font-family:"Verdana",sans-serif;color:black;text-decoration:none"><img border="0" width="198" height="64" style="width:2.0666in;height:.6666in" id="Picture_x0020_2" src="cid:image001.png@01D35F7C.D0624180" alt="GoOpen Logo - Transparent.gif"></span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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