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<p class="MsoNormal">Infopeople is offering a four week online course, Maintaining a Safe and Respectful Library: A Customized Plan from June 20 – July 17. Keep your eye out for a special 2-day in person program offered by MCLS, Michigan Library Cooperative
Directors Association, Library of Michigan, Michigan Academic Library Association (MiALA), and Michigan Library Association (MLA) this September 6 & 7! For more information, check out
<a href="http://mcls.org/training-events/events/michigan-library-safety-programs/">
http://mcls.org/training-events/events/michigan-library-safety-programs/</a><o:p></o:p></p>
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<p class="MsoNormal"><b>Maintaining a Safe and Respectful Library: A Customized Plan - Online Course<o:p></o:p></b></p>
<p class="MsoNormal">Library staff face the challenge of providing good customer service, even in the face of difficult interactions. However, feeling - and being - safe at work takes much more than just customer service training. A truly safe workplace is
a welcoming workplace that reflects "kindness, mercy, tact, compassion, a desire to understand—and a generosity of spirit" for both customers and staff.1<o:p></o:p></p>
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<p class="MsoNormal">In this four-week course, participants will complete a Workplace Audit and Action Plan that will help them explore how their library can develop a safe and respectful service environment for visitors and staff. From policies and procedures
to job descriptions, performance expectations, behavior and discipline rules and safety guidelines, we can build and maintain workplaces that make everyone feel welcome. During this course participants will examine current conditions in their own libraries
– including everything from signage and bathrooms to parking lots, policies, and job descriptions with the goal to honestly assess them and develop practical plans for improvement.<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://infopeople.org/civicrm/event/info?reset=1&id=689">Register Now!</a> (<a href="https://infopeople.org/civicrm/event/info?reset=1&id=689">https://infopeople.org/civicrm/event/info?reset=1&id=689</a>)<o:p></o:p></p>
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<p class="MsoNormal">Evette M. Atkin<o:p></o:p></p>
<p class="MsoNormal">Continuing Education Coordinator<o:p></o:p></p>
<p class="MsoNormal">Library of Michigan<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:atkine@michigan.gov">atkine@michigan.gov</a><o:p></o:p></p>
<p class="MsoNormal">517.373.3746<o:p></o:p></p>
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