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--></style></head><body lang="EN-US" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><b>Managing for Service Excellence</b></p><p class="MsoNormal"><b>Novi Library</b></p><p class="MsoNormal"><b>Monday, May 8, 15 & 22</b></p><p class="MsoNormal"><b>7:30-9am</b></p><p class="MsoNormal"> </p><p class="MsoNormal">Wish your staff cared about service as much as you do? Would you like to train your team to handle the most difficult customers with ease? Then this series is for you! Network with other community leaders who strive for service excellence, ideate solutions to some of your stickiest service challenges, and learn works in-real-life methods to exponentially increase your repeat and referral business.</p><p class="MsoNormal"> </p><p class="MsoNormal">Sessions led by, Marilyn Suttle, coauthor of best-selling management book, <b><i><u>Who’s Your Gladys.</u></i></b></p><p class="MsoNormal"><b><i><u><span style="text-decoration:none"> </span></u></i></b></p><p class="MsoNormal">See attached flyer for more information.</p><p class="MsoNormal"> </p><p class="MsoNormal">Registration required and can be done by visiting <b><a href="http://novilibrary.org">novilibrary.org</a></b> or calling <b>248-349-0720.</b></p><p class="MsoNormal"> </p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#984806"> </span></b></p><p class="MsoNormal"><img width="114" height="89" src="cid:image003.jpg@01D2BABF.04FDD6B0" align="left" hspace="12" alt="Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: New Logo 1 inch rgb for web"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#984806">Christina Salvatore</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#984806"> | Communications Coordinator </span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1f497d">Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1f497d">Phone 248-869-7213|Fax 248-869-7242</span></p><p class="MsoNormal"><a href="http://www.novilibrary.org/"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#984806">www.novilibrary.org</span></a><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#984806"> </span></p><p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#984806">Inform. Inspire. Include.</span></i></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#984806"></span></p><p class="MsoNormal"> </p></div></body></html>