<div dir="ltr"><div>It is encouraging to me every day to see the support that the library community in Michigan provides to one another. Working with in an environment that is free and open to the public can present its challenges. You all are the people that face these challenges with a smile and open arms each day, while always remembering that the person in front of you is the reason that you are there! Keep it up!</div><div><br></div><div>Thank you to each and every one of you for all you do for our libraries and in turn our communities! </div><div><br></div><div>Have a beautiful weekend!</div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Kimberly Young<div>Library Director </div><div>Houghton Lake Public Library</div><div>4431 W Houghton Lake Drive</div><div>Houghton Lake, MI 48629</div><div>989-366-9230</div><div><a href="mailto:kyoung@hlpl.org" target="_blank">kyoung@hlpl.org</a></div></div></div></div>
<br><div class="gmail_quote">On Fri, Feb 17, 2017 at 2:12 PM, BEL Britney Dillon <span dir="ltr"><<a href="mailto:belbd@llcoop.org" target="_blank">belbd@llcoop.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#ffffff">
Stephanie-
<br>
<br>Our method/procedure for dealing with conduct issues is almost exactly the same as Dave's. The important part is having that Patron Behavior Policy/Code of Conduct to be able to show the patron. Otherwise, they actually CAN claim you are discriminating against them. (It's also a good rule of thumb to have this posted in full view of the public - that way they can't claim that they've never seen it before...)
<br>
<br>Best of luck.
<br>
<br>Britney
<br><font size="2">
<br>Library Director
<br>
Alvah N. Belding Memorial Library
<br>
302 E. Main St.
<br>
Belding, MI 48809
<br>
<a href="tel:(616)%20794-1450" target="_blank" value="+16167941450">616.794.1450</a>
<br>
<br>
"You want weapons? We're in a library. Books are the best weapon in the
world.
<br>
This room's the greatest arsenal we could have. Arm yourself!" - The
Doctor
<br><span>
<br><b>---------- Original Message
-----------</b>
<br>
From: David Conklin <<a href="mailto:dconklin@thegdl.org" target="_blank">dconklin@thegdl.org</a>>
<br>
To: stephanie daniels <<a href="mailto:daniels55@yahoo.com" target="_blank">daniels55@yahoo.com</a>>, Michlib-l
<<a href="mailto:michlib-l@mcls.org" target="_blank">michlib-l@mcls.org</a>>
<br>
Sent: Fri, 17 Feb 2017 19:09:31 +0000
<br>
Subject: Re: [Michlib-l] Patron Problem
<br>
<br>> <a name="m_853576577084550438__MailEndCompose"><span>Stephanie,<u></u></span></a>
<br>> <span><span><u></u>
<u></u></span></span>
<br></span>> <span><span>The
short answer to your question is yes.
[UTF-8?]However…<u></u></span></span>
<br>> <span><span><u></u>
<u></u></span></span>
<br>> <span><span>You
should have an [UTF-8?]“expected [UTF-8?]behavior†policy or
[UTF-8?]“Patron code of [UTF-8?]conduct†policy. You should be able to
clearly
identify
what code or rule the patron is breaking.
<u></u></span></span>
<br><span>> <span><span><u></u>
<u></u></span></span>
<br>> <span><span>At
GDL, we will inform patrons who are breaking our code and provide them a copy of
the code. We give them a
chance
to comply with the code. If a patron continues the offending action(s)
staff are empowered to ask a patron to leave for the day. Again,
they have a chance to come back and conform to the code another
day.<u></u></span></span>
<br>> <span><span><u></u>
<u></u></span></span>
<br></span>> <span><span>Habitual
offenders are documented and may receive a ban of up to 12 months or even
permanent, depending on the
severity
and other factors of the offending behavior. [UTF-8?]I’ve been the
Director at GDL for about four years and have not banned anyone
permanently.<u></u></span></span>
<br>> <span><span><u></u>
<u></u></span></span>
<br>> <span><span>Here
is link to [UTF-8?]GDL’s Parton Code of Conduct for your review:
</span></span><a href="https://www.thegdl.org/downloads/Policies/Patron-Code-of-Conduct.pdf" target="_blank"><span><span>https://www.thegdl.org/<wbr>downloads/Policies/Patron-<wbr>Code-of-Conduct.pdf</span></span><span></span></a><span><span><u></u></span></span>
<br><span>> <span><span><u></u>
<u></u></span></span>
<br>> <span><span><u></u>
<u></u></span></span>
<br>> <span><span>:o)<u></u></span></span>
<br>> <span><span>Dave<u></u></span></span>
<br>> <span><span><u></u>
<u></u></span></span>
<br>> <span><span><u></u>
<u></u></span></span>
<br>>
<br>> <span><span>David
Conklin<u></u></span></span>
<br>> <span><span>Director<u></u></span></span>
<br>> <span><span>Genesee
District
Library<u></u></span></span>
<br>> <span><span><u></u></span></span>
<br>> <span><span>(810)
230-3335
Office<u></u></span></span>
<br>> <span><span>(810)
732-1161
Fax<u></u></span></span>
<br>> <span><span><a href="mailto:dconklin@thegdl.org" target="_blank">dconklin@thegdl.org</a><u></u></span></span>
<br>> <span><span><u></u></span></span>
<br>> <span><span>Genesee
District Library
Headquarters<u></u></span></span>
<br>> <span><span>4195
W. Pasadena
Avenue<u></u></span></span>
<br>> <span><span>Flint,
MI
48504<u></u></span></span>
<br>> <span><span><u></u>
<u></u></span></span>
<span></span>
<br>>
<br>> <b><span>From:</span></b><span>
<a href="mailto:michlib-l-bounces@mcls.org" target="_blank">michlib-l-bounces@mcls.org</a>
[mailto:<a href="mailto:michlib-l-bounces@mcls.org" target="_blank">michlib-l-bounces@<wbr>mcls.org</a>]
<b>On Behalf Of </b>stephanie daniels
<br>>
<b>Sent:</b> Friday, February 17, 2017 10:46 AM
<br>>
<b>To:</b> Michlib-l <<a href="mailto:michlib-l@mcls.org" target="_blank">michlib-l@mcls.org</a>>
<br>>
<b>Subject:</b> [Michlib-l] Patron
Problem<u></u></span>
<br>> <u></u>
<u></u>
<br>>
<br>> <span>Dear
Library
Directors,<u></u></span>
<br>>
<br>> <span><u></u>
<u></u></span>
<br>>
<br>> <span>Can
you ban a patron from using the library. This is a person who has PTSD and says
that the government is watching him. He says
that
he is discriminated against by everyone and wears a sign on his back saying
stop discrimination. When he is in the library everyone is uneasy including
other
patrons.<u></u></span>
<br>>
<br>> <span><u></u>
<u></u></span>
<br>>
<br>> <span>Regards,<u></u></span>
<br>>
<br>> <span>S.
Daniels<u></u></span>
<br>>
<br>> <span>Hartford
Public
Library<u></u></span>
<br></span><span><b>------- End of Original Message
-------</b>
<br>
</span></font>
</div>
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<br></blockquote></div><br></div>