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Stephanie-
<br />
<br />Our method/procedure for dealing with conduct issues is almost exactly the same as Dave's. The important part is having that Patron Behavior Policy/Code of Conduct to be able to show the patron. Otherwise, they actually CAN claim you are discriminating against them. (It's also a good rule of thumb to have this posted in full view of the public - that way they can't claim that they've never seen it before...)
<br />
<br />Best of luck.
<br />
<br />Britney
<br /><font size="2">
<br />Library Director
<br />
Alvah N. Belding Memorial Library
<br />
302 E. Main St.
<br />
Belding, MI 48809
<br />
616.794.1450
<br />
<br />
"You want weapons? We're in a library. Books are the best weapon in the
world.
<br />
This room's the greatest arsenal we could have. Arm yourself!" - The
Doctor
<br />
<br /><b>---------- Original Message
-----------</b>
<br />
From: David Conklin <dconklin@thegdl.org>
<br />
To: stephanie daniels <daniels55@yahoo.com>, Michlib-l
<michlib-l@mcls.org>
<br />
Sent: Fri, 17 Feb 2017 19:09:31 +0000
<br />
Subject: Re: [Michlib-l] Patron Problem
<br />
<br />> <a name="_MailEndCompose"><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Stephanie,<o:p /></span></a>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">The
short answer to your question is yes.
[UTF-8?]However…<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">You
should have an [UTF-8?]“expected [UTF-8?]behavior” policy or
[UTF-8?]“Patron code of [UTF-8?]conduct” policy. You should be able to
clearly
identify
what code or rule the patron is breaking.
<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">At
GDL, we will inform patrons who are breaking our code and provide them a copy of
the code. We give them a
chance
to comply with the code. If a patron continues the offending action(s)
staff are empowered to ask a patron to leave for the day. Again,
they have a chance to come back and conform to the code another
day.<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Habitual
offenders are documented and may receive a ban of up to 12 months or even
permanent, depending on the
severity
and other factors of the offending behavior. [UTF-8?]I’ve been the
Director at GDL for about four years and have not banned anyone
permanently.<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Here
is link to [UTF-8?]GDL’s Parton Code of Conduct for your review:
</span></span><a href="https://www.thegdl.org/downloads/Policies/Patron-Code-of-Conduct.pdf"><span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;">https://www.thegdl.org/downloads/Policies/Patron-Code-of-Conduct.pdf</span></span><span style=""></span></a><span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">:o)<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Dave<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<br />>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">David
Conklin<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Director<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Genesee
District
Library<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">(810)
230-3335
Office<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">(810)
732-1161
Fax<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">dconklin@thegdl.org<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Genesee
District Library
Headquarters<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">4195
W. Pasadena
Avenue<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);">Flint,
MI
48504<o:p /></span></span>
<br />> <span style=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif; color: rgb(31, 73, 125);"><o:p>
</o:p></span></span>
<span style=""></span>
<br />>
<br />> <b><span style="font-size: 11pt; font-family: "Calibri",sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: "Calibri",sans-serif;">
michlib-l-bounces@mcls.org
[mailto:michlib-l-bounces@mcls.org]
<b>On Behalf Of </b>stephanie daniels
<br />>
<b>Sent:</b> Friday, February 17, 2017 10:46 AM
<br />>
<b>To:</b> Michlib-l <michlib-l@mcls.org>
<br />>
<b>Subject:</b> [Michlib-l] Patron
Problem<o:p /></span>
<br />> <o:p>
</o:p>
<br />>
<br />> <span style="font-size: 9pt; font-family: "Helvetica",sans-serif; color: black;">Dear
Library
Directors,<o:p /></span>
<br />>
<br />> <span style="font-size: 9pt; font-family: "Helvetica",sans-serif; color: black;"><o:p>
</o:p></span>
<br />>
<br />> <span style="font-size: 9pt; font-family: "Helvetica",sans-serif; color: black;">Can
you ban a patron from using the library. This is a person who has PTSD and says
that the government is watching him. He says
that
he is discriminated against by everyone and wears a sign on his back saying
stop discrimination. When he is in the library everyone is uneasy including
other
patrons.<o:p /></span>
<br />>
<br />> <span style="font-size: 9pt; font-family: "Helvetica",sans-serif; color: black;"><o:p>
</o:p></span>
<br />>
<br />> <span style="font-size: 9pt; font-family: "Helvetica",sans-serif; color: black;">Regards,<o:p /></span>
<br />>
<br />> <span style="font-size: 9pt; font-family: "Helvetica",sans-serif; color: black;">S.
Daniels<o:p /></span>
<br />>
<br />> <span style="font-size: 9pt; font-family: "Helvetica",sans-serif; color: black;">Hartford
Public
Library<o:p /></span>
<br /><b>------- End of Original Message
-------</b>
<br />
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