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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi Kat,<o:p></o:p></span></a></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>After a sticky situation last year regarding computer help – we knew we had to clearly define what our staff would and would not help with at our library – so we came up with the list below. We made it look attractive and printed it on a 5x7 laminated card and put it by all our computers to explain what we will help patrons with. I’ve shared it below in case something similar might be helpful to you.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>If patrons need extensive computer help we do allow them to sign up for 1-on-1 help with a staff member (half hour session) but entering private information would not be done during that session. This document and the 1-on-1 sessions have together been very helpful when patrons are asking for things that would violate their privacy or are beyond what we have the staff time to help with them with. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:16.0pt;font-family:"Bliss Pro"'>WHEN YOU NEED COMPUTER HELP:</span></b><b><span style='font-size:16.0pt;font-family:"Bliss Pro"'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-family:"Bliss Pro"'>In general, we can help you:</span></b><b><span style='font-size:11.0pt;font-family:"Bliss Pro"'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Open the internet and go to a specific website if you have the URL.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Open a Word document.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Print a document that you have already opened/created.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Attach files to an email.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Print a tax form.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-family:"Bliss Pro"'>Please bring someone to assist you with:<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Typing. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Creating a resume.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Finding forms other than tax forms, filling out forms on a website.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Navigating within websites or finding specific websites if you don’t have the URL.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Accessing legal, private, personal, or confidential information (online banking, government documents, unemployment, etc.)<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Bliss Pro"'>Bringing an assistant or trusted friend may be necessary for you to accomplish your tasks. Thank you!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bliss Pro"'>Andrea Estelle, MLIS<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bliss Pro"'>Library Director<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bliss Pro"'>Otsego District Library<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bliss Pro"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:red'>B</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#EE853E'>r</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#FFC000'>i</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#00B050'>g</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#0070C0'>h</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#2E74B5'>t</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#7030A0'>e</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:red'>n</span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#1F497D'> </span></b><b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#7030A0'>the Corner Where You Are</span></b><span style='font-size:14.0pt;font-family:Andrea_Writes;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bliss Pro";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width=364 height=93 id="Picture_x0020_3" src="cid:image001.jpg@01D27BCD.AFBE92A0" alt="andrea logo copy"></span><b><span style='font-size:11.0pt;font-family:"Bliss Pro";color:#1F497D'><o:p></o:p></span></b></p><p class=MsoNormal style='text-align:justify'><span style='font-size:11.0pt;font-family:"Bliss Pro";color:#5B0E94'>Every Great Community Deserves a Great Library</span><span style='font-family:"Bliss Pro";color:#5B0E94'><o:p></o:p></span></p><p class=MsoNormal><a href="http://www.otsegolibrary.org/"><span style='font-size:11.0pt;font-family:"Bliss Pro";color:#0563C1'>www.otsegolibrary.org</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Bliss Pro";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] <b>On Behalf Of </b>Kat Boyer<br><b>Sent:</b> Friday, January 27, 2017 5:02 PM<br><b>To:</b> Michlib-l <michlib-l@mcls.org><br><b>Subject:</b> [Michlib-l] Tech help question<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Hi all,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>We got a request and I want to ask your opinion before I move forward on it. We, like many libraries, offer tech help. A patron requested that we help her set up an E-Harmony account and I am not sure if this is something we should be doing as a library. I know dating websites require a lot of personal information, and this one even requires billing information. Do any of you have advice on this situation?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><div><div><div><div><p class=MsoNormal>Kat Boyer<o:p></o:p></p></div><p class=MsoNormal>Interim Director<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Benton Harbor Public Library<o:p></o:p></p></div></div></div></div></div></body></html>