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<p class="MsoNormal">Greetings!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The November free webinar list is now up and ready. Please check out all of the wonderful offerings at
<a href="http://www.webjunction.org/news/webjunction/free-november-webinars-for-library-staff.html">
http://www.webjunction.org/news/webjunction/free-november-webinars-for-library-staff.html</a>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Highlights include:<o:p></o:p></p>
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<p class="MsoNormal">November 10<o:p></o:p></p>
<p class="MsoNormal"><a href="http://lj.libraryjournal.com/category/webcasts/">High School Diplomas @ the Public Library (Library Journal)</a><br>
Our panelists will share why they chose the program and what it's meant in terms of community partnerships, exposure, demonstrating outcomes, etc. They will also give insight into the day-to-day program operations, share best practices and tell a tale or two
about how this program has benefitted the lives of their COHS students and graduates.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">November 15<o:p></o:p></p>
<p class="MsoNormal"><b>FREE virtual conference </b><a href="http://newprairiepress.org/cpndam/">Planning and Digitizing Yesterday to Preserve it for Tomorrow</a> November 15-16<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://hbr.org/webinars">7 Steps to Deliver Better Customer Experiences (Harvard Business Review)</a><br>
Using seven key steps, brand-building expert Denise Lee Yohn helps companies design and deliver dramatically improved experiences by using a customer experience architecture. This framework enables companies to deliver optimal experiences to different customer
segments. To learn about a proven, practical tool for transforming your organization's customer experience, join Denise Lee Yohn and HBR on November 15.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Evette M. Atkin<o:p></o:p></p>
<p class="MsoNormal">Continuing Education Coordinator<o:p></o:p></p>
<p class="MsoNormal">Library of Michigan<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:atkine@michigan.gov">atkine@michigan.gov</a><o:p></o:p></p>
<p class="MsoNormal">517.373.3746<o:p></o:p></p>
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