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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We are an academic library. Our Library Code of Conduct is here:
<a href="http://library.nmu.edu/about/policies/library_code_of_conduct.htm">http://library.nmu.edu/about/policies/library_code_of_conduct.htm</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Mary P. (Mollie) Freier<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Professor and Head of Public Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Lydia M. Olson Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Northern Michigan University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1401 Presque Isle Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Marquette, MI 49855<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">906-227-1061<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></a></p>
<span style="mso-bookmark:_MailEndCompose"></span>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org]
<b>On Behalf Of </b>aldenlib@torchlake.com<br>
<b>Sent:</b> Monday, October 17, 2016 2:55 PM<br>
<b>To:</b> michlib-l@mcls.org<br>
<b>Subject:</b> [Michlib-l] Bad Patron Behavior<o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">On 10/13/16, Andrea Ingmire <<a href="mailto:aing@uproc.lib.mi.us">aing@uproc.lib.mi.us</a>> wrote:<o:p></o:p></span></p>
<p><em><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">...We are also working on our patron code of conduct. I'd love to see what</span></em><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><br>
<em><span style="font-family:"Verdana",sans-serif">other libraries have in place. I am looking for a full policy but also a</span></em><br>
<em><span style="font-family:"Verdana",sans-serif">shortened version that can be handed to patrons in the moment they are</span></em><br>
<em><span style="font-family:"Verdana",sans-serif">behaving badly...</span></em><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Here's our policy:<o:p></o:p></span></p>
<p><strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">SECTION: CUSTOMER SERVICE
</span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">SUBJECT: USE OF THE LIBRARY</span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">POLICY</span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">The rights of an individual to use the Library shall not be abridged or denied. A patron has the right to undisturbed use of the library materials without the interference of others in the
Library. To guarantee these rights for all persons, any person on the Library premises shall be expected to conduct himself or herself in accordance with the Library Rules of Conduct.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Patrons are free and welcome to use all areas of the Library except the office and work areas.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">The Library is designed to preserve a reasonably quiet atmosphere where Library patrons may study and otherwise use Library materials without disturbance. This policy does not prohibit quiet
conversation between patrons and/or staff members or conversations required to carry on Library programs and/or business,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Library office equipment may be used only by the Library Director, staff members and/or volunteers designated by the Library Director.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">The Library telephone may not be used by patrons. Incoming calls for patrons are prohibited except in the case of an emergency.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">The Library shall not be used outside of regular Library hours except for scheduled Library functions.<o:p></o:p></span></p>
<p><strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">SECTION: CUSTOMER SERVICE
</span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">SUBJECT: RULES OF CONDUCT</span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">POLICY</span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Pursuant to Michigan Statutes (MCL 397-206), the Alden District Library Board may exclude from the use of the Library any persons who shall willfully violate such reasonable rules and regulations
as the Library Board may adopt. Such exclusion shall occur on the orders of the Director or Director’s designee. “Withholding of Library Privileges” is defined as meaning that an individual may not enter or use the library.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Behavior prohibited by the Helena Township Ordinances as well as Federal or State Law is also prohibited on the premises of the Alden District Library.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">The Alden District Library reserves the right to establish and implement policies and procedures as needed, including, but not limited to: user registration, scheduling and regulating usage
of any audio, video and computer equipment, regulating usage of library property and materials, including, without limitation, specialized equipment and/or services provided by the library and made available to the public. Such policies and procedures are
intended to make Library property and/or services available to everyone on an equitable basis, to protect the rights of staff members to conduct Library business and to safeguard the Library’s property against misuse or abuse.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">The Alden District Library Board hereby adopts the following Rules of Behavior and directs the Library Director to institute the necessary proceedings of enforcement. The Library Director is
further authorized to propose additional Rules of Behavior to the Board as the need may arise.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">The Alden District Library:<o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits the consumption or possession of alcoholic beverages on Library property.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits smoking on Library property.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Bans all weapons from Library premises, including lawfully registered concealed weapons, to the fullest extent permitted by law.<o:p></o:p></span></li></ol>
<p><strong><u><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Persons who violate the above rules are subject to the withholding of Library privileges as follows:</span></u></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">First Offense: Library privileges will be revoked for six months.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Second Offense: Library privileges will be revoked for one year.<o:p></o:p></span></li></ul>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Requires patrons to wear clothing appropriate for public facilities to insure their safety and the comfort of all patrons. Proper attire includes shirts, slacks, skirts, dresses and shoes or other
footwear.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Requires all library patrons to conform to acceptable standards of hygiene and cleanliness in order to prevent the disturbance of other library users and their enjoyment of the library. A library
patron who displays a lack of bodily hygiene or whose odor initiates a complaint from or unduly interferes with other patrons’ and/or staff members’ use and enjoyment of the library shall be asked to leave the library until they can meet acceptable standards
of hygiene and cleanliness. Lack of hygiene includes offensive body odor, open runny sores, lice infestation, or unclean clothing, hands or feet which may soil, stain, deface or damage library property. When such problems are corrected, the patron may re-enter
the library.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Requires patrons whose perfume or other scents may trigger allergic reactions to refrain from wearing such scents in the future.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits food in the Library except in designated areas. Non-alcoholic beverages in covered containers are permissible.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits sleeping on Library property.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits the use of roller skates, roller blades or skateboards on Library property.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits all campaigning, petitioning, interviewing, survey taking, soliciting, sales or other speech or conduct which results in the disruption of normal Library activities.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Bans conversation and other sounds in louder volume than the general noise level of the area.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Bans animals from the Library, except those who assist the handicapped, at the discretion of the Library staff.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits loitering.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Prohibits the use of cell phones.<o:p></o:p></span></li></ol>
<p><strong><u><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Persons who violate the above rules are subject to the withholding of Library Privileges as follows:</span></u></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo4">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">First Offense: One warning, then out for the day.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo4">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Second Offense: Library privileges will be revoked for one month.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo4">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Third Offense: Library privileges will be revoked for one year.<o:p></o:p></span></li></ul>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Notwithstanding the foregoing provisions, any person may, without prior notice or warning, be immediately removed from the Alden District Library if his or her presence or conduct on the premises
poses an immediate and imminent danger to any person or property.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Persons whose library privileges are withheld for more than 30 days pursuant to the above rules may appeal to the Alden District Library Board of Trustees by appearing in person during the Audience
Comment portion of the agenda at a special or regularly scheduled Board meeting. This appearance must be within sixty days after the Library’s notice withholding privileges. To ensure such persons sufficient time to address the Board, time limits placed
on Audience Comments may be extended at the discretion of the Board. The Board shall hear the appeal and respond in writing within 10 days. <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Any criminal activity, including theft or vandalism of Library property, shall be immediately reported to law enforcement officials.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">I post these two related policies in the library, to have ready access to it for staff, or for patrons to view. We're a class 1, and over nine years, I have had to ask someone to leave about
three times. <strong><span style="font-family:"Verdana",sans-serif"> </span></strong><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">---- <o:p></o:p></span></p>
<p><em><span style="font-family:"Comic Sans MS"">Susan Riegler</span></em><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Susan Riegler, Director<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Alden District Library<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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