<html>
<head>
<meta content="text/html; charset=windows-1252"
http-equiv="Content-Type">
</head>
<body bgcolor="#FFFFFF" text="#000000">
I agree with the other posters here that waiving the fine would be
the simplest, most efficient approach. The floodgates can still be
managed. <br>
<br>
<br>
<pre class="moz-signature" cols="72">--
Joseph Gross
Director
Ransom District Library
<a class="moz-txt-link-abbreviated" href="mailto:jgross@ransomlibrary.org">jgross@ransomlibrary.org</a>
(269)685-8024
</pre>
<div class="moz-cite-prefix">On 9/2/2016 2:01 PM, Miriam Andrus
wrote:<br>
</div>
<blockquote
cite="mid:CY1PR0701MB17112746CF61859DE2A8F208B2E50@CY1PR0701MB1711.namprd07.prod.outlook.com"
type="cite">
<div class="WordSection1">
<p class="MsoNormal">We have an interesting predicament at the
Big Rapids Community Library. We have a patron who moved and
lost 3 audiobooks. We have charged her for the lost items and
eventually she was sent to collections. She contacted the
library and being unemployed, she has asked if she can work
off the fine. She just graduated from college and is job
hunting, hence she has no money to pay the fine. I approached
my board with her request and they asked me to poll the group
of libraries to see what your thoughts are and if anyone has
ever dealt with this kind of a situation. <o:p></o:p></p>
<p class="MsoNormal"> I see that we have two choices. <o:p></o:p></p>
<p class="MsoNormal"> Either she doesn’t and can’t pay the
fine so it sits on her account perpetually (which really does
us no good or her for that matter)<o:p></o:p></p>
<p class="MsoNormal"> We let her volunteer to pay off her
fine (this opens the flood gates for other people to do the
same thing, also not good for us)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We could of course waive the fine but that
also opens a flood gate. Also, I should mention she moved out
of our service area and still wants to settle her account.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So we are stuck. Any wisdom from the group
would be appreciated.<o:p></o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Miriam Andrus, Director<o:p></o:p></p>
<p class="MsoNormal">Big Rapids Community Library<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</blockquote>
<pre class="moz-signature" cols="72">
</pre>
</body>
</html>