<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><p class=""><span style="font-family:'Lucida Bright',serif">Policy
Statement</span></p>
<p class=""><span style="font-family:'Lucida Bright',serif">Customer
service is a top priority of the library. All library customers will be treated
promptly and respectfully without regard to age, gender, sexual orientation, race,
ethnicity, disability, language proficiency, social or economic status.</span></p>
<div style="border-style:none none solid;border-bottom-width:1pt;border-bottom-color:windowtext;padding:0in 0in 1pt">
<p class=""><span style="font-family:'Lucida Bright',serif"> </span></p>
</div>
<p class="MsoNormal"><span style="font-family:'Lucida Bright',serif"> </span></p>
<p class=""><span style="font-family:'Lucida Bright',serif">Regulations</span></p>
<p class=""><span style="font-family:'Lucida Bright',serif"> </span></p>
<p class="" style="margin-left:0.3in"><span style="font-family:'Lucida Bright',serif"><span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span>1.<span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span></span><span style="font-family:'Lucida Bright',serif">Staff members are responsible for
providing the best customer service possible and are empowered to make
decisions that will ensure the best experience for each customer while
balancing the needs of the individual with the overall needs of library
customers throughout the library district.</span></p>
<p class="" style="margin-left:0.3in"><span style="font-family:'Lucida Bright',serif"><span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span>2.<span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span></span><span style="font-family:'Lucida Bright',serif">When answering the phone, a library
employee will identify him or her self and the department in which (s)he works.
All staff will wear name tags so that customers can recognize them as library
employees. </span></p>
<p class="" style="margin-left:0.3in"><span style="font-family:'Lucida Bright',serif"><span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span>3.<span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span></span><span style="font-family:'Lucida Bright',serif">Staff will assist customers on a
first come, first served basis to the extent possible without infringing on the
service needs of other customers.</span></p>
<p class="" style="margin-left:0.3in"><span style="font-family:'Lucida Bright',serif"><span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span>4.<span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span></span><span style="font-family:'Lucida Bright',serif">Staff members will enable successful
library use by assisting customers with the library’s resources and equipment.</span></p>
<p class="" style="margin-left:0.3in"><span style="font-family:'Lucida Bright',serif"><span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span>5.<span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span></span><span style="font-family:'Lucida Bright',serif">In cases where the library’s
resources are not sufficient to meet customer demand, staff will offer
interlibrary loan service or refer customers to other libraries with more
appropriate collections. Whenever possible staff will contact the agency to
which a customer is being referred to insure that the information, material or
equipment needed is available. </span></p>
<p class="" style="margin-left:0.3in"><span style="font-family:'Lucida Bright',serif"><span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span>6.<span style="font-stretch:normal;font-size:7pt;font-family:'Times New Roman'"> </span></span><span style="font-family:'Lucida Bright',serif">A customer with complaints about the
service received or about library policy shall be referred to the senior staff
on duty at the time or to the library director. The business cards of senior
staff and the library director are available at all service desks. </span></p>
<div style="border-style:none none solid;border-bottom-width:1pt;border-bottom-color:windowtext;padding:0in 0in 1pt">
<p class="MsoNormal" style="margin-bottom:6pt;border:none;padding:0in"><span style="font-family:'Lucida Bright',serif"> </span></p>
</div>
<p class=""><span style="font-family:'Lucida Bright',serif">Approved:
January 14, 2008</span></p>
<p class=""><span style="font-family:'Lucida Bright',serif">Rochester
Hills Public Library Board of Trustees</span></p></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><br><span style="font-family:verdana,sans-serif"><font size="2"><br><font><font>Christine Lind Hage</font></font></font></span></div><div><span style="font-family:verdana,sans-serif;font-size:small">Director, </span><span style="font-size:small;font-family:verdana,sans-serif">Rochester Hills Public Library</span><br></div><div dir="ltr"><div><div><span style="font-family:verdana,sans-serif"><font size="2"><font><font>500 Olde Towne Road</font></font><br><font><font>Rochester, MI 48307-2043</font></font><br><font><font>248/650-7122</font></font></font></span><div><span style="font-family:verdana,sans-serif"><font size="2"><br></font></span></div><div><p><font><font>Raising a reader is: </font></font><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;color:red;background-image:initial;background-repeat:initial"><font><font>Talking </font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;background-image:initial;background-repeat:initial"><font><font>* </font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;color:rgb(0,176,80);background-image:initial;background-repeat:initial"><font><font>Singing</font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;background-image:initial;background-repeat:initial"><font><font> * </font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;color:rgb(0,112,192);background-image:initial;background-repeat:initial"><font><font>Reading </font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;background-image:initial;background-repeat:initial"><font><font>* </font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;color:rgb(112,48,160);background-image:initial;background-repeat:initial"><font><font>Writing</font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;background-image:initial;background-repeat:initial"><font><font> * </font></font></span><span style="font-size:9.5pt;line-height:115%;font-family:Arial,sans-serif;color:rgb(227,108,10);background-image:initial;background-repeat:initial"><font><font>Playing</font></font></span></p><p><span style="color:#e36c0a"></span></p><p></p></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Mon, Jun 13, 2016 at 9:52 AM, Sheryl Mase <span dir="ltr"><<a href="mailto:smase@mmll.org" target="_blank">smase@mmll.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><span style="font-family:Verdana;color:#000;font-size:10pt"><div>Here are some sources, Nanette and others:</div><div><br></div><div><a title="http://www.libsuccess.org/Rules_of_Conduct/Patron_Behavior " href="http://www.libsuccess.org/Rules_of_Conduct/Patron_Behavior" target="_blank">http://www.libsuccess.org/Rules_of_Conduct/Patron_Behavior </a><br></div><div><a title="http://www.southfieldlibrary.org/about-us/general-information/rules-of-conduct" href="http://www.southfieldlibrary.org/about-us/general-information/rules-of-conduct" target="_blank">http://www.southfieldlibrary.org/about-us/general-information/rules-of-conduct</a> </div><div><a title="https://www.ypsilibrary.org/using-library/policies/patron-behavior" href="https://www.ypsilibrary.org/using-library/policies/patron-behavior" target="_blank">https://www.ypsilibrary.org/using-library/policies/patron-behavior</a><br></div><div><a title="http://www.aadl.org/aboutus/patrons " href="http://www.aadl.org/aboutus/patrons" target="_blank">http://www.aadl.org/aboutus/patrons <br></a></div><div><br></div><div><strong><span style="font-family:book antiqua,palatino"><span style="font-size:14pt"><em><span style="color:#008080">~Sheryl</span></em></span></span></strong></div><div>~~~~~~~~~~~~~~~~~~~~~~~~</div><div>Sheryl L. Mase, Director</div><div>Mid-Michigan Library League<br>201 N. Mitchell, Suite 302, Cadillac MI 49601<br><a href="tel:231-775-3037" value="+12317753037" target="_blank">231-775-3037</a> ~ <a href="mailto:smase@mmll.org" target="_blank">smase@mmll.org</a> <br><a title="http://mmll.org" href="http://mmll.org" target="_blank">http://mmll.org </a>~ visit us on <a title="facebook" href="https://www.facebook.com/4mmll" target="_blank">facebook</a><br></div><div> </div><div> </div><div><br><br></div>
<blockquote style="border-left:2px solid blue;margin-left:8px;padding-left:8px;font-size:10pt;color:black;font-family:verdana">
<div>
-------- Original Message --------<br>
Subject: [Michlib-l] Patron behavior/conduct policies<br>
From: Nannette Miller <<a href="mailto:erlib.director@gmail.com" target="_blank">erlib.director@gmail.com</a>><br>
Date: Sun, June 12, 2016 8:41 pm<br>
To: <a href="mailto:michlib-l@mcls.org" target="_blank">michlib-l@mcls.org</a><br>
<br>
<div dir="ltr">Looking for patron conduct policies. If you would share, or send a link if it's on your website, I would appreciate it very much.<div><br></div><div>Thank you!</div><div><br></div><div>Nannette<span class="HOEnZb"><font color="#888888"><br clear="all"><div><br></div>-- <br><div data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><img src="https://docs.google.com/uc?id=0Bz80TZwblruLTkVaS3dVeTVNMk0&export=download" height="43" width="200"><br><div><font face="tahoma, sans-serif" size="2">Nannette Miller | Director</font></div><div><font color="#3d85c6" face="tahoma, sans-serif" size="2">Elk Rapids District Library</font></div><div><font color="#0b5394" face="tahoma, sans-serif" size="2"><a href="tel:231.264.9979" value="+12312649979" target="_blank">231.264.9979</a> | <a href="mailto:erlib.director@gmail.com" target="_blank">erlib.director@gmail.com</a> | <a href="http://elkrapidslibrary.org" target="_blank">elkrapidslibrary.org</a></font></div></div></div></div></div></div></div></div></div></div></div></div></div> </font></span></div></div><span class="HOEnZb"><font color="#888888"> <hr>_______________________________________________<br>
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