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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">We want them to just pay the list price of the book when we purchased it – so I can either buy a replacement – or buy something else that is needed.
The list price is not what we paid – but it covers the cost of processing it.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">If it is something I still want and I know it is readily available much cheaper than what we paid before – I am sometimes reluctantly willing to allow
them to replace it and not pay list price– but we do the ordering so that I know I am getting the right edition and format – and I still charge them a $5 processing fee.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Melissa
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Gary Byker Memorial Library of Hudsonville<o:p></o:p></span></p>
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