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We ran a survey earlier this summer – “Your Top 3." Our goal was to
get a clearer picture of how important each of ten services is to
our patrons.<span> <span class="Apple-converted-space"> </span></span>We
listed each of the services on the survey sheet and asked patrons to
pick their top three.<span> <span class="Apple-converted-space"> </span></span>We
added a final optional question: "What is the one thing the library
needs to get right?"<br>
<br>
We ran the survey online using<span class="Apple-converted-space"> </span><a
href="https://www.surveymonkey.com/" target="_blank" style="color:
rgb(17, 85, 204);">SurveyMonkey</a>, had paper survey slips at the
checkout desk and on tables around the library, and put the
questions on sets of business cards (more about that later).<span> <span
class="Apple-converted-space"> </span></span>We entered
responses from all sources into SurveyMonkey and used that to
correlate results.<span> <br>
<br>
</span>We billed this as a 10-second survey (“Build a better library
in 10 seconds”).<span> <span class="Apple-converted-space"> </span></span>Most
patrons were happy to fill out the survey while we were checking out
their materials.<span> <span class="Apple-converted-space"> </span></span>This
had the best response rate of any survey we’ve done, in part because
we didn’t call it a survey and because we made it very quick and
easy.<br>
<br>
I’ve attached the list of survey questions and results as a PDF
file, and a copy of the answers to “What is the one thing the
library needs to get right?” question as an Excel file.<span> <span
class="Apple-converted-space"><br>
<br>
</span></span>We made sets of business cards to use as a more
entertaining way to get groups of people (forums, teen clubs, etc.)
to take the survey.<span> <span class="Apple-converted-space"> </span></span>Each
set of cards had a survey question on one side and a number (1-10)
on the other.<span> <span class="Apple-converted-space"> </span></span>We
asked each person to arrange the cards in a row in order of
preference – the left end being the most important service and the
right end the least important.<span> <span
class="Apple-converted-space"> </span></span>When each person
had arranged her cards, she was done. (This pleased everyone who had
already been here a while for the public forum.) Library staff then
turned over all the cards in place and recorded the number on the
back of each on a chart.<span> The ten chart columns were labeled
A-</span>J, where A corresponded to the service that was selected
as the most important and J the least important, and the rows were
numbered 1-50. Then we entered this data into Excel for further
crunching.<span> <span class="Apple-converted-space"> </span></span>The
top three picks from each survey card respondent were manually
entered into SurveyMonkey.<br>
<br>
Hope this helps!
<pre class="moz-signature" cols="72">Teresa Stannard, Library Director
Parchment Community Library
401 S Riverview Dr.
Parchment, MI 49004
Ph. 269.343.7747 x203
Fax 269.343.7749
Library Hours: M-Th 10-8; F 10-6; Sat 10-4</pre>
<div class="moz-cite-prefix">On 12/5/2015 9:24 AM, Helena Hayes
wrote:<br>
</div>
<blockquote
cite="mid:1773639438.5227603.1449325462785.JavaMail.root@galesburgcharlestonlibrary.org"
type="cite">
<pre wrap="">Good Saturday morning!
Have you done a successful user survey? If so, would you be willing to share your questions (or the entire survey)?
You can reply on or off list for this one... I'm guessing there might be broad interest.
Thanks in advance!
Helena
</pre>
</blockquote>
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