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<div><font color="#323E4F">Hello all,</font></div>
<div><font color="#323E4F"> </font></div>
<div><font color="#323E4F">If everything is running smoothly we all tend to take easy access to the MeL databases for granted. But, when all of a sudden you can’t connect to a resource or some features don’t seem to work, the first thought may be, who do I
contact for help? If you’ve tried everything you know how to do, you’ve restarted your computer, checked your connections, and your tech person/staff can’t figure it out, it’s time to contact <a href="http://mcls.org/"><font color="#0563C1"><u>Midwest Collaborative
for Library Services (MCLS)</u></font></a> for their expert assistance. Their MeL Databases help page <a href="http://mcls.org/mel/mel-databases/help/"><font color="#0563C1"><u>http://mcls.org/mel/mel-databases/help/</u></font></a> offers help on a variety
of topics as well as the email address and phone number for reporting problems. Sending an email to <a href="mailto:meldatabaseshelp@mcls.org"><font color="#0563C1"><u>meldatabaseshelp@mcls.org</u></font></a> starts the process of resolving the problem you
or your patrons may be experiencing. MCLS works promptly to resolve issues, contacts vendors as appropriate, and notifies the library community via the library listservs if the reported problem is system-wide and not just local. Database problems don’t occur
often but when they do, we want you to know how to get help. The FAQ, Help page, and email address and phone number are intended for library staff. Library patrons should be advised to contact their home library for help.</font></div>
<div style="margin-top:5pt;margin-bottom:5pt;"><font color="#333F50">MeL Minutes are brought to you by the Library of Michigan. Want more information on MeL? Stay tuned for next week’s MeL Minute available on many Michigan library listservs, email us at <a href="mailto:contact@mel.org"><u>contact@mel.org</u></a>
or visit <a href="http://mel.org/"><u>mel.org</u></a>. We encourage you to share MeL Minutes with your public service colleagues.</font></div>
<div style="margin-top:5pt;margin-bottom:5pt;"><a href="http://mcls.org/training-events/training-events-list/training-event/?ref_cID=198&bID=0&dd_asId=1856"><font color="#333F50"><u>Registration</u></font></a><font color="#333F50"> is now open for the next
MCLS MeL Databases Training webinar to be presented October 28, 2015 at 9:30am. MeL Genealogy Resources is the topic of this free event. </font></div>
<div style="margin-top:5pt;margin-bottom:5pt;"><font face="Lucida Calligraphy" size="2" color="#1F497D"><span style="font-size:10pt;">Eunice</span></font></div>
<div><font face="Century Schoolbook" size="2" color="#44546A"><span style="font-size:10pt;"><i>Eunice C. Borrelli</i></span></font></div>
<div><font face="Century Schoolbook" size="2" color="#323E4F"><span style="font-size:10pt;"><i>Michigan eLibrary Internet Librarian, Library of Michigan/Michigan Dept. of Education</i></span></font></div>
<div><font face="Century Schoolbook" size="2" color="#323E4F"><span style="font-size:10pt;"><i>702 W. Kalamazoo St., Lansing, MI 48909</i></span></font></div>
<div><font face="Century Schoolbook" size="2" color="#323E4F"><span style="font-size:10pt;"><i>Phone: 517-241-4996 Toll Free: 877-479-0021 Fax: 517-373-5700 </i></span></font></div>
<div><font face="Century Schoolbook" size="2" color="#323E4F"><span style="font-size:10pt;"> </span></font></div>
<div><a href="https://twitter.com/meldotorg"><img src="cid:9C455BC9ADC5E84C8D1C574BA7DCE9CE@namprd09.prod.outlook.com"><font color="#323E4F"> </font></a><font color="#323E4F"> </font><a href="http://mel.org/"><img src="cid:76A023AE9824774BAE2FD3C0B6BEEF98@namprd09.prod.outlook.com"><font color="#323E4F">
</font></a><font color="#323E4F"> </font><a href="https://www.facebook.com/mel.org"><img src="cid:818E9BFE909AD041AFC64ACC31133580@namprd09.prod.outlook.com"><font color="#323E4F"> </font></a><font color="#323E4F"> </font></div>
<div><font color="#323E4F"><img src="cid:2CB024C41E9B7543B24EEF1F7CF3D1D5@namprd09.prod.outlook.com"><font size="2"><span style="font-size:10pt;"> </span></font><font size="2" color="#0070C0"><span style="font-size:10pt;"><i>Customer Service is a priority at
the Michigan Departme</i></span></font><font size="2" color="#0070C0"><span style="font-size:10pt;"><i>nt of Education – helping Michigan schools, families, and communities improve the achievement and well-being of ALL our children</i></span></font><font color="#0070C0"><i>.</i></font></font></div>
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