<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: georgia,serif; font-size: 12pt; color: #000099'>Same here.<br><br><div><span name="x"></span><em>Patty Braden</em><br style="font-style: italic;"><span style="font-style: italic;">Library Director</span><br style="font-style: italic;"><span style="font-style: italic;"></span><a href="http://www.romulus.lib.mi.us/" style="font-style: italic; color: rgb(0, 0, 153);">Romulus Public Library</a><br style="font-style: italic;"><span style="font-style: italic;">11121 Wayne Road</span><br style="font-style: italic;"><span style="font-style: italic;">Romulus, MI 48174</span><br style="font-style: italic;"><span style="font-style: italic;">(734) 942-7589<br><a href="http://www.romulus.lib.mi.us">www.romulus.lib.mi.us</a><br><br>Serving Romulus and Huron Township<br><br><a style="color: rgb(0, 0, 153);" href="http://www.romulus.lib.mi.us"></a><img doc="Briefcase/Library logo.jpg" src="cid:e046b20e33f840f2b6c62d6a910c4e4a123ff638@zimbra" style="border: 0px none;" height="109" width="60"><br></span><span name="x"></span><br></div><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Nannette Pretzer" <n.pretzer@vlc.lib.mi.us><br><b>To: </b>"susan wess" <susan.wess@milanlibrary.org>, michlib-l@mail.mcls.org<br><b>Sent: </b>Thursday, October 15, 2015 2:09:03 PM<br><b>Subject: </b>Re: [Michlib-l] collection agency<br><br><style><!--
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--></style><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We use Unique Management and the cost is $8.95 per patron. Yes, we pass the cost onto the patron and actually add another $1.05 to the patron’s record for the cost. So the total amount charged to the patron for debt collection is $10.00.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><b><span style="font-size:20.0pt;font-family:"Brush Script MT";color:#1F497D">Nannette Pretzer</span></b></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Director</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">St. Charles District Library</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">104 W. Spruce Street</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">St. Charles, MI 48655</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">www.stcharlesdistrictlibrary.org</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">989-865-9371</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">n.pretzer@vlc.lib.mi.us</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] <b>On Behalf Of </b>susan.wess@milanlibrary.org<br><b>Sent:</b> Wednesday, October 14, 2015 4:20 PM<br><b>To:</b> michlib-l@mail.mcls.org<br><b>Subject:</b> [Michlib-l] collection agency</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">we use a collection agency and are quite happy with them. For anyone who does use a collection agency do you pass their costs on to the errant patron? We pay 9.95 per patron to list them with the agency. thanks.</span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></p></div><div><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></b><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue"> </span></b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></p></div><div><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue">Susan Wess, M.L.I.S.<br>Director<br> <img id="sigimg0" src="cid:image001.jpg@01D10753.0BAA86A0" height="64" width="78"> </span></i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"></span></p></div><div><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue">151 Wabash St.</span></i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"></span></p></div><div><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue">Milan, MI 48160</span></i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"></span></p></div><div><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue">734.439.1240</span></i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"></span></p></div><div><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue">734.439.5625 -- FAX <br><br></span></i><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"></span></p></div></div><br>_______________________________________________<br>Michlib-l mailing list<br>Michlib-l@mcls.org<br>http://mail2.mcls.org/mailman/listinfo/michlib-l<br></div><br></div></body></html>